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Can not make a payment to reactivate my account

Arvin2023
Great Neighbour / Super Voisin

Hello 

I've been trying to make a payment to reactivate my account but after the log in , it doesn't show my account information and payment tab in order to make a payment.

My account has been deactivated for less than 3 months.

Any help will be appreciated.

 

7 REPLIES 7

Johnnyboy
Great Neighbour / Super Voisin

Thank you so much, that number helped!!

Johnnyboy
Great Neighbour / Super Voisin

It says after 90 days you have to reapply all over again. Hope this helps!

Maria_56
Great Neighbour / Super Voisin

Log into your account on a browser instead of the app. I just went through this but I was only deactivated for a few hours. 

If you use the chat support bot, it tells you to click on things that aren't there (in the app), but I found those options logging in from the browser instead. 

This is a really silly oversight on PM's part 🤔

BKNS27
Mayor / Maire

@Arvin2023 

You can call 1-855-4PUBLIC to confirm the status of your account. If it states that the account doesn’t exist then you have gone over the 90 days timeframe. Your number will be returned to the carrier you got the number, SIM will not work anymore and your account will be closed.

slusagm
Mayor / Maire

when was the last time you had service? Account would have been closed if suspended for over 90 days

hairbag1
Mayor / Maire

@Arvin2023 

you could dial 611 to hear current plan status and make payment ...but you'd need to know your PM pin number to pay.

ORNGNBLK
Model Citizen / Citoyen Modèle

@Arvin2023  Sound like you will need to send a private message to a CS_Agent. You can use the link below. Hope this helps

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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