Transfer Number - Subscription not activated

[Adn]

Hi,

I'm transferring number from Telus to public mobile. I created an account and payments are done. I'm now activating the sim card using mobile app and stuck at step 6 while transferring the number. It's displaying the error message "subscription not activated" .

[Chalupa_Batman]

Hey @Adn 

If you're stuck at step six, reach out to a CS Agent to fix it.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage