eSIM purchase issue

[Komi18]

Hi everyone! I’m hoping someone who uses Public Mobile can help me.

I recently purchased a new iPhone 18 Pro, which requires an eSIM. My previous phone is an iPhone 15 Pro, and I currently use a physical SIM card with Public Mobile.

I want to transfer my existing phone number and plan from my physical SIM to an eSIM on my new iPhone. I do not want a new number.

When I try to purchase the eSIM through the Public Mobile app on my iPhone 18 Pro, I keep getting a service disruption message for October 3–4 at 11 a.m. The dates have already passed, but I’m still seeing the message and can’t proceed.

Has anyone else experienced this issue? Is there another way to get the eSIM activated on my new phone while keeping my current number?

Any help or advice would be greatly appreciated. Thank you!

[softech]

@Komi18 

yes,  there is a system issue with eSIM purchase.  There is no announcement as this is not a scheduled maintenance or planned activitiy.  We have escalated this issue with Public Mobile.  I will update you once we have confirmation that the issue is resolved. 

In the meantime, you can also open ticket with PM Customer Support.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre