3 weeks ago
Hello,
My brother had his card on my account as he knew. My brother confused himself thinking that public mobile is something else as I had told him public mobile is under Telus. He called his bank and made a complaint of these payments with Scotia and now my account is closed. Shortly after this my brother called his bank and updated there was an error and those charges were for my phone account. There was misunderstanding here and he is communicating with his bank but how do I unlock my sim now?
3 weeks ago
@wajahat wrote:I dont mind entering my own card. But how do I do that when my portal is locked?
You can download the app and try to update the credit card from there. But cause you're blocked, I think it's best to reach out to a CS Agent to resolve it.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
3 weeks ago
I dont mind entering my own card. But how do I do that when my portal is locked?
3 weeks ago - last edited 3 weeks ago
@wajahat- firstly, since this is a public forum, you should remove your phone number from your post. You can click the little circle in the top right corner of your post and edit your message.
After that, are you able to log into your account - either on the app or the website? **IF** your account was closed, then there is no way to reactivate your old SIM. You will likely need to get a new (e)SIM. You should get in touch with a customer service rep, and see what state your account is in, and ensure that your number has not been released.
3 weeks ago - last edited 3 weeks ago
Please remove your phone number ASAP as these are not private forums. Hit the arrow down button and EDIT
Moving forward now, the ONLY option you have is this. You have to get Vouchers to make payments for 1 year or use your own credit card to pay for it.
3 weeks ago - last edited 3 weeks ago
my phone number is