3 weeks ago
- last edited
3 weeks ago
by
computergeek541
Hi,
I just signed up with Public Mobile yesterday. I asked to transfer my old number. I am using a e sim. I was given a temporary number to use. I am still receiving calls and texts on my old number which is good. But when I look under my cellular settings it shows my number as the temporary number? Any idea whats happening. Sorry I am not very techy. Lol
Thanks
Solved! Go to Solution.
3 weeks ago
yes, the porting team can confirm if the port was done or advise what missed. Call them and things can be sorted within an hour
3 weeks ago
I did not get a text. Then I took the sim card out… I have a phone number to call apparently they can help?
3 weeks ago - last edited 3 weeks ago
@Muskyman wrote:Hi,
I just signed up with Public Mobile yesterday. I asked to transfer my old number. I am using a e sim. I was given a temporary number to use. I am still receiving calls and texts on my old number which is good. But when I look under my cellular settings it shows my number as the temporary number? Any idea whats happening. Sorry I am not very techy. Lol
Thanks
Hey @Muskyman
If you have your old providers SIM card in your phone, you should have got a porting request from them. You'd have 1.5 hours to to say YES to the request. If you missed it, it's all good. I'll send you a number you can call to get it fixed right up.
Check your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
3 weeks ago
@Muskyman Did you reply Yes to the port authorization text from your old carrier within 90 mins of receiving it?