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Forum Posts

cannot update credit card for autopay

I had to replace the credit card used to establish my account. I have tried several times to update my credit card info. I continue to get a message that the credit card is rejected by the credit card company and to contact them. I have contacted RBC...

poppy by Great Neighbour / Super Voisin
  • 301 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment confirmation

I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?

mrjcrooks by Great Neighbour / Super Voisin
  • 364 Views
  • 5 replies
  • 0 Bravos

payment

Hello! I was wondering why I was charged $12.32 on my credit card. I did not add anything to my plan. Thank you so much for your time. Best regards, Esther

estherlai by Good Citizen / Bon Citoyen
  • 223 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: Customer service

To: CS_Agent a week agoTicket ID:19xx01-xxx Rewards C2013-ATicket ID: 19xx01-xxx Rewards Problem Details: refer-a-friend Enter your friend's referral code : P0xxxx , How many refer a friend reward dollars are you missing? (Enter the per month amount)...

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chain by Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 0 Bravos

Payment

Payment still pending for my plan. Need help

Dan21 by Great Neighbour / Super Voisin
  • 238 Views
  • 11 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Thanks for responding. A little frustrated with the process and I am a newby! While you are under maintanance i will put my old sim card back in. I will watch for new message to help me transfer my old phone number.

Tonytrevor by Great Neighbour / Super Voisin
  • 506 Views
  • 7 replies
  • 0 Bravos

Resolved! Workaround to receive SMS when traveling international

Hi,I'm very happy with Public Mobile but I have a problem not being able to receive SMS when traveling internationally... I receive my 2 Factor Authorization (2FA) codes via SMS so I really need to receive them or I can't access important web sites.I...

danbeauch by Good Citizen / Bon Citoyen
  • 964 Views
  • 17 replies
  • 0 Bravos

Resolved! Getting a simcard and activation

Hello,I'm a newcomer in Canada and I don't have a bank account yet.Can I get a sim card in cash? and can I do that at any store that sells Public Mobile?

nasim-mo by Great Neighbour / Super Voisin
  • 625 Views
  • 6 replies
  • 0 Bravos

Resolved! Voicemail problem...

Am on the 15$ plan.Phone is a Heuwai Mate 20 Pro running Android 10Long pressing 1 gets me a message that I have no Messages. Then the various Press 2 for this, 3 for that.I have recorded a message to play when the phone isn't answered.What happens w...

ve3zt by Good Citizen / Bon Citoyen
  • 640 Views
  • 29 replies
  • 0 Bravos

out of data?

I just recently paid my bill and a couple of days later said used 75 percent of my data. Two days later, I am out of data? How could that be? I have never run out of data. Now what? Where do I buy more data? I have never had to in the 2 years I have ...

terrybev by Great Citizen / Super Citoyen
  • 545 Views
  • 6 replies
  • 0 Bravos

changing Sim card

Every time I try to enter my new Sim card into my account I receive an error message.My phone will not ring or vibrate when I receive a call so changing the Sim card is my last resort fix and the website appears to be broken.

NancyFraser by Good Citizen / Bon Citoyen
  • 327 Views
  • 11 replies
  • 0 Bravos

Hello

Locked out of my account and my auto pay stopped and only Can change with vocher

Aimee_0804 by Great Neighbour / Super Voisin
  • 259 Views
  • 7 replies
  • 0 Bravos

Resolved! Is unlimited texting really unlimited?

My plan has unlimited text messages.I need to text hundreds of my contacts to promote my new website every day.Does anybody know if texting a thousand times a day is allowed?Or is unlimited texting really unlimited?Thanks.

haoc8888 by Good Citizen / Bon Citoyen
  • 556 Views
  • 44 replies
  • 0 Bravos

Resolved! New activation Not Working

Just activated my new sim card with a new number.The phone is restarted and connected to public mobile and can call out (but no ID showing on the other phone that receives the call).Tried to call this new number and the call cannot go through. Instea...

danieljlz by Good Citizen / Bon Citoyen
  • 596 Views
  • 11 replies
  • 0 Bravos

Resolved! Forgot to Renew Plan

Dear Sir/Madam, I forgot to renew my plan before the 90 day mark a couple of days ago and I was wondering if there was any way that I could keep my number.

hd4808 by Great Neighbour / Super Voisin
  • 319 Views
  • 17 replies
  • 0 Bravos

Resolved! phone conection

Hi,How can I know public mobile sims are working in the Antigonish area . I mean signal strength It's a small city in Nova scotia

Amila by Great Neighbour / Super Voisin
  • 375 Views
  • 5 replies
  • 0 Bravos

Sim card not working

I went into Walmart today to set up a new account for my son. They set me up for auto pay and got all of my info. Set up a number etc. When he put the SIM into the phone it would not work. I would not work in any phone. Big issue: I can't receive tex...

AdamDio by Good Citizen / Bon Citoyen
  • 361 Views
  • 14 replies
  • 0 Bravos

Resolved! Looking for plan WITHOUT texting

I'm looking for a mobile plan with a small amount of data that allows for making calls but does not include texting. I'm looking at the plans here and it seems that they all include texting. Does public mobile allow for creating custom "a la carte" p...

Dobson by Great Neighbour / Super Voisin
  • 537 Views
  • 9 replies
  • 0 Bravos

Resolved! Billing

How can I check to insure my bill is being paid from my Credit Card on Autopay?

KappyD by Great Neighbour / Super Voisin
  • 456 Views
  • 16 replies
  • 0 Bravos

Resolved! Can not make a call

Hi there,Can you help me to recheck, I can not make any phone call after due date of payment while I overpaid my amount before.And I would like to set up auto monthly payment. This trouble is bothering me a lot.Thanks for helpxxxxxxxxxx Edit by Dunkm...

MatNguyen by Great Neighbour / Super Voisin
  • 386 Views
  • 7 replies
  • 0 Bravos

Add ons

Not adding them correctly. I have purchased data and talk/text twice now but only adding data. Please fix immediately. I arrive in US tomorrow.

ajdick by Great Neighbour / Super Voisin
  • 267 Views
  • 3 replies
  • 0 Bravos

Resolved! Canada wide minutes

I have Canada wide (68 mins) and Canada wide long distance minutes (252) remaining in my account. When I've used up my Canada wide minutes, will it automatically start using the Canada wide long distance minutes? What about the Canada LD minutes (100...

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KPrice by Good Citizen / Bon Citoyen
  • 323 Views
  • 2 replies
  • 0 Bravos

Resolved! I need a cell phone

I don't have a cell phone, can someone suggest a cheap cell phone that will be compatible to Public Mobile's service? Preferably one with a headphone jack. Thanks.

Timmy2021 by Great Citizen / Super Citoyen
  • 756 Views
  • 61 replies
  • 0 Bravos

Resolved! Can I buy prepaid PM vouchers alongside autopay?

My question is can I buy a prepaid voucher at a place like a gas station or drugstore, and then inputting the code into the self-serve? All while having auto pay on? (and still receive the autopay discount) Thanks!

LeePublic by Deputy Mayor / Adjoint au Maire
  • 433 Views
  • 5 replies
  • 0 Bravos