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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Email address change

Need to change my email address to have access to update my payment info

Resolved! How do I send a private message

I enter @CS_Agent in the 'To' field and it says invalid. I was over billed. I was triple billed for an add-on. I'm unable to file a ticket cause the system doesn't work. I'm getting an error when I try to send a message. Please advise how to communic...

Resolved! Can not log in

I am in the forum but when I go to my log in for my account and enter my email address and password it says email or password incorrect. I have asked to have password changed but nothing happens and nothing is sent to my email address. What do I do....

2 times fee deduction for a Plan

H!,I bought a $40 plan. During the activation process $42 was deducted from my credit card but the activation failed. I called TELUS and they removed the issue by restarting the activation process but I noticed that $42 was deducted from my credit ca...

Trying to get call history

Help please. I would like to download a pdf of my call history for the past month. How do I get a copy. The links to my history do not open when I click on them. Thank you.

Resolved! how do I get into my acount to update new email address?

I am unsucessful in trying to get into my account. I have a new email addressand I am unable to get into my account to update it because my old email address thats linked to my account dont exit anymore. so frustrating.

Resolved! No Service!

I have inserted Sim, registered and payed, restarted phone but am getting no service.

Shop Phones is glitching bad

When I add a phone to my cart, and then click buy now, the page is locked in a cycle of continuous refreshes, each time with an extra SIM card added to the cart. My cart the last time I tried to do it was up to over $1000 in SIM cards.

Resolved! I need a new PUK code

as it states, I need a PUK code

Resolved! visa card

bank cancelled old visa card ; sent me new visa card ; there are some changes present ; how do I change the data here on Public Mobile ?

Text

I recently paid my bill but still aren't receiving text messages.

Resolved! Unable to accept or make calls

My whole family is with public mobile, none of us can make or receive phone calls, we are getting different error messages, mine will say I can’t call the US, we are all in Canada, and trying to Call Canada, we all have current active plans with unli...

Resolved! Talk not working.

I have unlimited talk and text. Suddenly I received a message saying I’m out of minutes and talk was cut off. I can’t call or receive and calls and this is a urgent business number. Please help.

Resolved! Double payment

I made 2 payments how do i get one payment refunded back

Access to My Account not working

Can anyone access My Account? If it is down for maintenance when will it be back up?

iPhone XS

I have an iPhone XS and my public mobile Sim card won’t work in the phone. It fits in the tray but won’t read my Sim card works fine in my other iPhone.

Resolved! 'Activate SIM' Page Down

Hello. I am interested in switching to Public Mobile, but the 'Activate SIM' page on the website says it is unavailable or down for maintenance. I tried using the Chatbot and it confirmed that there was no schedule maintenance at this time. I tried t...

Resolved! US roaming

Looks like the US roaming is only good for 15 days. How much time before you can do another 15 days US roam add on?

Resolved! I have 3 PM accounts under my management.

In the event of needing some CSA assistance do I need 3 different Community accounts?I am thinking, yes, because during the process the CSA can see that the Community account is linked to My Account and phone number by the same email address that is...

This is nice to see.

Public Mobile has a fantastic price for SIM cards. 1 only for $5. No longer have to buy 2 for $10. Well done PM!!!! And CCS is back to there floating pricing ..... is it based on the price of oil?

Add On - US Roaming

On April 4, 2023 I bought US Roaming Add On for 250Mb for $10 for 15 days. It is now expired. I went to buy another same add-on and it is not listed? Only $20 1GB listed. Is Public trying to raise income by doubling the price of basic service?

Resolved! Refund

While roaming in Phoenix I was able to use my phone everywhere except in my Gilbert home. Even outside my door I could get service. I called Public, upgraded my Public service on Public's advice, called T-Mobile but unable to resolve. I think I am...

Resolved! No longer getting any two-factor authentication codes

I transferred my phone from Freedom Mobile to Public, I can see I'm on the Public network and I can make outbound calls and texts. I'm receiving nothing however, this is a massive problem as I'm not getting any of the two factor auth codes that you n...

data usage

Why am I getting billed for data usage last two weeks in middle of night? I have no data left. Record usage shows there are 2 entries at midnight every day.

Resolved! Need a new SIM card

I just bought a iPhone SE 2020 and the SIM card that I have in my old phone doesn't fit. If I get a new SIM card will it fit my iPhone SE?

Voice Mail inaccessible

I can't reach voice mail by clicking the icon on my phone and clicking call voice mail.I can reach my voice mail by dialling my own number but if I press one and hold it or click the voice mail icon on my iphone, I see a message that my voice mail is...

Resolved! Refer-a-friend code

My friend tried to use my refer-a-friend code and was told they need the phone number as well, which she didn’t have. Can she use it retroactively?

Resolved! Ported my number from VoIP to Public Mobile but number is still showing as VoIP

Hi, Based on our discussion in 2022 I had to port out my number to VoIP and then get a new SIM then PORT IN to Public Mobile my secondary number that was with VoIP. The problem now is, my bank and several 2FA tools I use for security purposes still ...

Resolved! Pre-owned - website bug

I've been trying to buy a pre-owned phone for the last 2 days. Whenever I add a phone to my cart the website keeps adding additional SIM cards and there's no way to stop it or remove the additional itms. It just keeps going seemingly forever.

APN setting for iPhone

So I looked up the APN setting for iPhone in the Help section, it says that it should be:SP.MB.com The current setting on my phone is currently isp.mb.com. I had had very little issues with cellular data until the last couple of days, a shutdown plus...

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