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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! The community does not support laptop very well.

The Public Mobile community is very good, there are many people who are willing to provide help. I appreciate this. Anyway, I have three suggestions. 1. We have two phone numbers with Public Mobile, and it's a little bit messy when we use one laptop ...

Account Access

I just keep going in circles trying to update my credit card information. Nothing loads and I keep getting error messages. All I want to do is pay my account. Is there anybody I can talk to? This has been so frustrating. Between the past two nights ‘...

Created account but cant log in? (Can't resume activation)

I created an account and while making an account I got "kicked out" due to some error code. I tried to log in, I can log in. It gives me 2 options. Resume activation and go to Log in Page. when I click on Resume activation, it asks me to log in again...

Urgent !! ESIM not working , now my physical SIM also not Showing SOS only can you help ASAP

my ESIM having issue, unable to install, I want to use my existing physical SIM, now that physical SIM showing SOS only, please help to fix this soon, no calls and no phone working

Resolved! account number

where can I find my account number please?

Resolved! Do I need to purchase US Roaming?

Hi,My current plan includes "40 GB Canada-US Data at 5G Speed", but when I arrived in the US today, I noticed that I don't have any data. Do I need to pay an additional $20 to add-on "US Roaming - 1 GB Data (15-day)"?I thought my original plan was go...

PUK code

My phone has locked me out of my sim, where can I obtain my PUK code.

data not working

I just upgraded my subscription this morning and now I have no data working. I cannot get through to anyone to fix this and the chatbot is useless.

Resolved! Wanting to Deactivate Old SIM Card

I recently had my phone stolen/lost and have since replaced it.I downloaded an eSim card onto my new phone.I am ready to resume my plan but want to make sure my old SIM card is deactivated.How can I do this?

Transferred two phones over to public and both number transfers failed

Like the title says I did two phone transfers and now both have failed and I have no service on either device. Both are stuck on “sos” mode. Both are iphone se’s. the accounts say the transfer has been completed and the sim cards were entered exactly...

Overcharge

Why am I getting overcharged every couple of days??

Resolved! E-sim

I have a simple question, I transferred my number from Rogers to Public Mobile and lost my phone, but I still have a physical SIM card that is most likely blocked by Rogers. How can I reactivate the E-SIM for my phone number, so as not to use another...

Subscribe for phone plan

My husband,, has the $15. plan and wants to refer me to get $1. off and me the $10 Credit. I would like the unlimited which i think is the $25. plan. Would like to have some help to sign up please. We just have the one email which we have used for My...

Referral issues

Hello,I am and I joined using a referral link but it didn't work and my friend didn't get the referral. Is there anyway to ensure they get the benefit as well as me? I just joined today. Thank you for your help

this is my account

Hi i just got a new sim card, i lost mine previous one. i want to continue in new sim

5G plan but no 5G service

I have a Samsung s20 fe 5G compatible phone but no 5G service very disappointed how to I fix this I have the 60$ 5G plan

Resolved! Over payment

HiWhile i was creating my account, at the payment step i kept getting error message telling me that i need to try again, then i found out that every time i got error message asking me to try again my credit card was getting charged, so i got charged ...

Resolved! Esim Reinstall

I'm looking to re-install my Esim card. I deleted when I was persuaded to go back to my old provider. They've really messed up and I've changed my mind again but when I reactivated my subscription there was no option to download the Esim again.

Cancel service

How do I cancel service, I can’t access my account because eversafe sends a code that was never attached to a phone. Also I was sent a e sim that won’t activate on my phone. I want nothing to do with public mobile

international sim

I have to go to Thailand for over a year, can I still use this phone number from Thailand? How?I leave on oct.25, 2023 Thank youJan

@Sim- me lock

Hi I have a cloud mobile plone and my boyfriend got it from his friend so I can't use it cause it ask for the SIM pin and I don't know it. I even active my new SIM card for this phone even gave the carrier the IEMI number about the plone so I can't u...

Trying to get an agent to Help

Hi My data isn't working but my phone line is. When I go out I can make and receive calls but I can't use the internet. I've been trying to message an agent to get help but it doesn't seem to be working. Can someone message me please?Thanks

Resolved! Temp Number Comes Up

Hey I switched to Public along with my parents at the start of the month. My number and my dad's number ported over fine. There were some issues with my mum's which had been fixed mostly. Whenever she texts me her temp number comes up but when I send...

3-month discounts never applied

Is anyone else having issues with the 3-month subscription discount never being applied to their account? I signed up in July which was a complete nightmare. I figured the mess out myself and then spent a ridiculous amount of time trying to be cred...

Resolved! Carrier rejecting iPhone (14 pro)

I have an iPhone 14 Pro which was working fine for the last couple months until this am when "SOS" appeared in the top where the network bars normally would be. I have reset the network setting, updated the software to iOS 17.0.3, taken the sim card...

SIM

Paid and ordered for a new simhas been 20 days hasn’t shown upcant reach customer support can’t submit a ticketcant privately message the CS agenti want this sorted or my money back!@CS_Agent

problem updating a new debit card to my account

hellotrying several time to update my account with a new debit card ..but cant.

Resolved! Can’t even set up my sim

This public mobile stuff . I’ve gotten my new sim just the other day, went to set it up and it didn’t work. I’m trying to transfer my number from my last phone plan but I haven’t received a text to authorize it and nothing has happened set up wise. A...

Data did not reset on billing

Hi,I used my data allotment for September, but it has still not reset for October. I logged in today to see it marked as 1gb used. But I haven't been able to use any this month whatsoever. Any help?

Refund

Hi, I purchased a subscription and requested an E SIM unfortunately my phone is too old and incompatible so I’m trying to contact someone to request a refund. I purchased this yesterday.

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