Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I check my rewards points?
I unsuccessfully ported a number and my old PM number has been changed to a random number. How do I get my old PM number back?
I am a Koodo user.I performed a number transfer from Koodo to Public Mobile on May 17th, but it failed.I contacted Koodo today as I did not receive an SMS replying yes from koodo.They responded that it should be handled by Public Mobile.My subscripti...
My bill has increased from $11.25 to $17.50. Why did this happen ? I have not changed location ,there is no increase in taxes and I did not add anything to my account
Will we see the $34 50G unlimited data again? I was waiting for the US plans to end, but I am not seeing anything other than US plans and 4G plans (not unlimited)
They changed the way the plan works, and because I have been with it for years I was getting a dollar off for every year now my plan has doubled almost
Why did PM charge my Visa twice (x2 $16.95) on May 10, 2024, presumably after switching to the new plan from the $10 legacy plan? Was it an billing error? How can I find out? I am going to ask my Visa card company to look into this.
I currently have the old $25 plan with 1Gb of 3G data per month. I also have 2 x 2Gb data bonus add-ons that came from holiday rewards and also the 30Gb loyalty bonus that expires after 150 days. If I switch to the new promotional $19 plan for curr...
Please provide an explanation about the automatic top-up billing on may 8 $14? was it the regular renew of m y exisitng plan with the $10 credits?
Hi there -reaching out within the community for any insight since @CS_Agent don't seem to be familiar or know how to resolve the issue I am experiencing.Issue: When my phone is switched off, on airplane mode, or has no coverage -callers are not diver...
Signed up yesterday and tried to port number to PM. Account was created successfully but esim wont activate.
Public Mobile has kept their Canada - US plans, instead changing it to a "Limited Time" offer - an offer that can change at any time with plan selection, so make sure to change on renewal and get the Canada-US plans to enjoy!EDIT: Also for new activa...
This account is my son's and his subscription just ended.He was away with his mom and I didn't know until today.There was a promo (Canada) that expired May 20 and I was hoping you would honour it.It is $34/month for 5 GB.
Hello, I am considering switching to public mobile, but i do not want to change my phone number. Can you transfer over phone numbers beginning with (709)424? I am currently with Lucky mobile
I transferred my number from Fido 12 business hours ago. My fido service is still active along with my PM. My outgoing calls from PM reflect my transferred number but it cannot receive incoming calls. The incoming calls still come on Fido. Upon reach...
Hello,I swapped my sim out too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (fido) is still active.Thank you,
I lost my sim card last week traveling and want to transfer my public phone number to Koodoo. I can not reveive the sms message from public to authorize transfer of number without a sim card. can someone help methanks
Yesterday I was trying to port my number from pm to a diffrent service provider. The new service provider says that pm shld send me a conformation sms to port my number but I haven't received any sms related to this in the past 12 hr
Was told my phone was compatible with esim download app now esim is uncampatibe will not let me file ticket what to do
No data, phone call is fine. How to fix it?
Have a new 34$ month 5G plan and not getting5G network service what a rip off...
I'm trying to transfer from Koodo with a physical SIM and I'm getting a message saying "Subscription Not Activated". I'm not sure what I'm supposed to do next as I'm being directed to contact a customer service agent which then redirects me to ask a ...
After several attempts and confusion and switching my number between two Battlenet accounts, Now I have sorted the two account issue, I am no longer recieving authentication codes from Battlenet (on either account, or on my now only account)I put in ...
Looking for instructions on how to close an account with Public Mobile. Thanks
I bought a canada-us e-sim plan today. Got a new plan with a new number from PM first and transferred the existing Koodo number to PM.Got a message from Koodo to cancel the subscription and Koodo plan got cancelled.And got another message from PM to ...
I was a Koodo customer and my number isn’t porting, I can’t even log a ticket, having a hard time
Hi, I just recently signed up for a PM account and made the payment but for some reason when I tried to port my number over I got a "subscription not activated" and now I cant do anything else. Its stuck on this page. Can someone from PM reset this ...
Hello,I'm a new customer, I've downloaded the app but when I try to log in, it tells me to "enter a valid email address", and it won't let me continue.. What should I do?
Why is it everytime I get one of the big plans I barely use any data, so I switch to the lower one and my data gets used up in. A day? I do nothing different and use wifi at home. All my back ground refresh’s are off
