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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11124 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22054 Views
  • 181 replies
  • 24 Bravos

Resolved! payment issue with voucher

I purchased 2 $10 vouchers, one was taken and the second won't process so my account s still suspended.HELP PLEASE!

normanbrent by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 0 Bravos

US data and roaming isn’t working

I’ve purchased a US data and roaming package for my wife’s phone and it working. There’s an SOS where her service bars should be and there’s an E where her data should be. 

AH3 by Great Neighbour / Super Voisin
  • 257 Views
  • 5 replies
  • 0 Bravos

Resolved! I paid my bill and I have no service

I paid my bill in full yesterday and I still have no service. I can't even fill out a ticket because I can't get a text code and whenever I try to use my account verification, it tells me there's an issue. It's been a couple of weeks since I've paid ...

nickdill1 by Good Citizen / Bon Citoyen
  • 610 Views
  • 18 replies
  • 0 Bravos

Resolved! Plan Switched Without My Permission

Shame on me for not noticing this earlier. Three months ago my plan changed from the $35 3G 3Gb with 2Gb Bonus plan to the $45 for 20 GB at 4G Speed with points plan. I did not authorize this. This phone is very lightly used so I don't need a big pla...

JohnE23 by Good Citizen / Bon Citoyen
  • 415 Views
  • 8 replies
  • 0 Bravos

Resolved! sign in issue

I have tried to sign in for a few days now.  I have reset my password, cleared my cache, tried different browsers and devices in private mode, no luck....I now get an error message when I try to sign in....any ideas? 

janejolsen by Great Neighbour / Super Voisin
  • 220 Views
  • 2 replies
  • 0 Bravos

Resolved! I still haven’t received my SIM card in the mail.

I ordered my a SIM card on Feb 28. So it’s been like 13 days. I don’t know who to contact or how to get this resolved since I don’t have a tracking number, just an order number. I really wanted to switch back to this since it’s affordable, but now i’...

jgragasin by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 0 Bravos

Resolved! Any Information?

I had made a request to receive payment bills and its been almost a month since I made that request.But I haven't received any update or information regarding that.Hi Community could you let me know how long does it take in average to receive the req...

akrit by Good Citizen / Bon Citoyen
  • 320 Views
  • 4 replies
  • 0 Bravos

Resolved! Help

I have money in my account but it did not renew my plan

JenetteB by Great Neighbour / Super Voisin
  • 363 Views
  • 5 replies
  • 0 Bravos

Resolved! The Canada-wide call minute is counted wrong

So I barely used my phone's number for calls at all since I got the plan 6 days ago and it was 11 minutes. I was surprised so I decide to combine the minutes of all of my outgoing calls and it was around 3-4 minutes, so where did that 7-8 minute come...

221312321.png Screenshot 2023-03-17 234419.png

Resolved! Offer

 Hello,Below message is it true or spam? 

Vimalkumar_1-1679106515564.png
Vimalkumar by Great Citizen / Super Citoyen
  • 583 Views
  • 4 replies
  • 0 Bravos

Resolved! calling issue

Hello Team, i am stuck with my public mobile out going and incoming call since last 3 days.i have tried troubleshoot as per moderator but it did not help me.i have raised ticket#Ticket reference number: 33111-520 Please help me to reset my account. T...

sunilmistry by Great Neighbour / Super Voisin
  • 460 Views
  • 10 replies
  • 0 Bravos

Resolved! Out going and incoming call not going

Hi, In my friends phone he is getting trouble to make Out going and incoming call.  We try to diagnose and turn on flight mode on and off, network selection manual public mobile.  It's work for one day and now again giving issue to make call. Text me...

Vimalkumar by Great Citizen / Super Citoyen
  • 555 Views
  • 9 replies
  • 0 Bravos

Resolved! Add-on data not working 😡

I’ve used up my GB of data for this month but my acct says I still have 720MB of data which I bought as an add on.. but my phone isn’t accessing the add-on data and so internet access and texted no longer works when I leave wifi. So frustrating! Can ...

mamu by Good Citizen / Bon Citoyen
  • 407 Views
  • 5 replies
  • 0 Bravos

Resolved! sign in help

I needed to update my credit card....cant sign in...changed password....still  cant get in... not sure if i have correct info now to get in

PubMoDave1 by Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 0 Bravos

Resolved! US add on

Can you only upgrade US data plan one time?

PamEarle by Great Neighbour / Super Voisin
  • 323 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim card swap

Hey i lost my sim card but i have access to my account but when i get activated this number before shopkeeper just put any anonymous email so i am unable to retrieve my number back. I bought a new sim card very difficult to found in market but they w...

Jaykumar by Great Neighbour / Super Voisin
  • 440 Views
  • 3 replies
  • 0 Bravos

Intermittent problem making and receiving calls

I’ve been getting intermittent problem making and receiving calls. When I make a call it says some error number and then the number I called is not in service for many numbers, all of them are perfectly working when I call from another phone. Also, i...

Mathan by Good Citizen / Bon Citoyen
  • 274 Views
  • 3 replies
  • 1 Bravos

Resolved! VoLTE on 3G plan

 I have my iPhone data turned on, it is set on LTE, WiFi is turned off. I reset network settings, rebooted my iPhone, turned phone back off, removed sim card for a few minutes, put sim card back in phone & turned phone back on then tried calls again ...

LitlLdy by Mayor / Maire
  • 7093 Views
  • 134 replies
  • 1 Bravos

Resolved! I'm Just trying to get my phone working

This should be a relatively simple process however has proved to be impossible. My calling and texting have stopped working on my phone for reasons I don't understand. I'm trying to sign in, however, I forgot my password, and the verification email i...

machinehum by Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 0 Bravos

Resolved! Where’s the sim?

Hi still waiting for the sim I ordered on March 4 when I am going to get it?I want to cancel my business with you if I don’t receive an answer from yo

Shaziya0987 by Good Citizen / Bon Citoyen
  • 338 Views
  • 8 replies
  • 0 Bravos

Resolved! New Activation - Need to transfer number from Koodo

Hello fine folks,I've been able to set up a new number on my new phone, but would like to transfer my recently deactivated old phone number. I'm not able to do it here because access is required to the old number. Since I cannot receive texts or call...

boogeyman by Good Citizen / Bon Citoyen
  • 378 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan problem- no internet

I have a plan $40 for 15GB 4G, suddenly it now changed to 5GB without notice. I looked everywhere in Community and realized there were some advice how to resolve issue (with incognito/private window, with refresh button), but it dosen't help me to re...

Romik by Great Neighbour / Super Voisin
  • 396 Views
  • 6 replies
  • 0 Bravos

Resolved! cannot login to site get "forbidden" page

Hi,I just registered a new sim and account and when I attempt to log in to the site to my account section I get a error webpage thatjust simply says "forbidden" 

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hahacows by Great Neighbour / Super Voisin
  • 325 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone not accepting calls or Texts

My phone has not been accepting calls or text and I can't make calls or texts and my data isn't working. Is there a service outage?

GETITGIRL by Good Citizen / Bon Citoyen
  • 249 Views
  • 3 replies
  • 0 Bravos
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