01-04-2024 09:13 PM - last edited on 01-05-2024 07:06 AM by computergeek541
How long does this take? I have been told it's in the mail a few times. This is ridiculous.
01-05-2024 02:19 AM
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01-04-2024 09:26 PM
Hi @JMach
don't ask them to resend you another one. Ask them to let you buy from Telus or Koodo store around you and they reimburse you the extra money
01-04-2024 09:23 PM
I have! They told me a different one is in the mail weeks ago!
01-04-2024 09:15 PM
Hi @JMach
2 months is too late, probably lost anyway. please submit a ticket with CS Agent here and ask them what to do from here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-04-2024 09:15 PM
Hey @JMach
It only takes 3 weeks to get it in the mail according to some here. Best thing to do is call a local telus store and see if they have any in stock. Or if you have Amazon prime, get one through there. Then reach out to a CS Agent to get your account credited.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-04-2024 09:14 PM
@JMach That’s too long . But note
SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437