Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I can't get a text message.

I moved from Bell to Public on April 5. But I plugged in the public company USIM before I got the text. So I couldn't answer the text message. It's been five days, but I haven't been able to answer the phone. I'm also not getting a text message. Help...

Talk Minutes

Hello. I am a new Public member and have unlimited talk minutes. While talking with a client, my call was discconnected and a message said I was out of minutes and to press 611 to purchase more minutes. I re-dialed and was able to resume my call. Ho...

Calls

Why can’t I make or receive calls

Locked out of account, again

Hi everytime I try to get into my account to change my payment details it seems as though I can't remember my password. I go to change the password, I go through all the steps and then it says, "Password cannot be changed at this time, try again late...

Resolved! Help with refund

How do you get a refund on the payment as I didn't realize that my phone payment came out twice till I looked at my account

Resolved! Service not working properly.

I signed up yesterday and transferred a number from my old provider, CHATR. The phone will send calls but not receive them.

Resolved! Internatinal call

My internatinal minutes expired without using them. Why it says does not expire.2 - I can not do international add on since eventhough it talks about it there is no place to actually added.3-why public mobile makes simple things so complicated. Going...

Creating a ticket

Public mobile should allow making a ticket to get help while signed in my account.Because when you need help then it directs you to sign in community.Then if you do not remember your user name or password it is a waste of time and super aggrivating.I...

trouble making calls

Since I'm back from my vacation, I'm not able to make phone calls. I tried to shut off my phone a couple of times and as suggested by Simon turn the airplane mode on and off with no success. You can call me at xxxxxxxxxxxxxxx

Resolved! Porting

I had an issue with porting and sent a message to CS admin. They have not gotten back to me. Are they closed for business hours today? I need to get my phone sorted out.

Resolved! Cannot log in to my account

I am unable to log in to my account. My phone works fine. Please help

A payment was taken out that was not part of my monthly plan

A separate payment was taken out of my account I want to know why. My account doesn't show it anywhere. But $9.47 was taken out for some reason. Please tell me why.

Resolved! I had a 2GB plan then after I reset my phone, it went down to 250MB

I need an agent to fix the problem on Public mobile's side. Thanks.

Resolved! Data Overage Fees

Hello,Is Public Mobile planning on waiving data overage fees following the ice storm in Montreal? Many of us are still without wifi. Thank you

texting not working

Please help! I'm not able to send any text messages for the last two days. It's been like that for the last month, but I was able to send them from second try. however now it's not workin at all

Resolved! Can't make outgoing calls weeks after porting

I recently ported my number which was successful, and I can receive texts and calls and send texts, but I can't call anyone, (it says number is not assigned) can someone please help with this? I've looked in the forum but can't find an answer since i...

i cant process payment

Resolved! us roaming not working

Help, US roaming not working. text message not going through

Resolved! Trying to get some help

For some reason I cant dial the *611 to top up my account with phone card.Been doing this every month for past 7 years with zero problems.Tried rebooting phone and wont allow me to dial the *611 number.been looking online for help for about an hour a...

No minutes

My phone is active but no minutes when trying to call like the bill is paid I’ve tried the turn off phone and back on not working I need my phone . Please help !

Additional Data plan

I paid extra $15 to add 1 extra gig as I ran out two weeks early. The funds were taken from my bank account 8 hours ago and still no change to my data.

Locked down my account.

I log in to my account but no code receiving for my cell number.

Resolved! US roaming

I have paid for US add on and have absolutely no calling or texting. Roaming is on, T-Mobile is provider, data is on. Nothing works. I can't even access my account. I turned phone on and off again. searched for network. Still not working. I found ...

I am having trouble getting my account activated

Resolved! Unexpected Refund

I recently ordered a phone and waited for word on its shipping progress and a couple days later received word that my order got refunded without notice as to why. I checked my balance and seen that I did not even get my money back. So what I am wonde...

No "plan renewing soon" text?

Anyone else not get these? I'm now currently hoping autopay works right. Had a hectic month, thought it was coming soon, turns out it's tonight and I'm already suspended on 611 So what happened to the reminders?

Resolved! public mobile coverage

does public mobile use Rogers towers? as they are the nearest to me

Resolved! PUK

What’s my PUK code

Resolved! Monthly Invoice/ monthly payments

Hi How can I print off my monthly invoices/ payments for last year 2022.

Resolved! Data from previous month

Im wondering if my data from last months will carry over im sure i didnt use up all my data from last month. How do i check this?

Community

Forum Posts