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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Dominican Republic

Hi, So we will be travelling to the Dominican Republic late January and I see the most recent question regarding the DR dates back to last June on the Forums. Just wondering if there has been any change regarding phone add ons other than whatsAPP or ...

Resolved! Snatched all my data bonus and international talk time

Why all my data bonus and international talk time bonus disappeared from my account without my consent

Is there ato payment discount in total if I buy 19 dollar plan

Resolved! Can't purchase the boxing week deal.

There's the boxing week deal of $35 for 75 GB 5g, But I cannot change from my current plan to this one. There is no option on my account. Tried on my PC and on phone and I cannot find this new deal. I have attached a photo of all the plans I can see....

Can you "Change on Renewal Date" to take advantage of a current promotion?

The 20GB plan for $29 is +10GB better than what was available for black friday.My next renewal date is January 24th, the promotion ends December 31st. If I select the "Change on Renewal Date" option before December 31st, will this still work and go i...

Resolved! trouble port in phone number

I just signed up with Public mobile and trying to port-in my number from Telus EPP.The application just says error invalid account number. while I know the account number is valid. What is a best way to contact Public Mobile to help me port the ...

Two numbers one account?

I would like to pay for two people to use public mobile on one account. Is there a way to add a second number to an existing account?

Can’t log in, authentication number not going to email

Any advice? 朗

cant process add on payment

getting error mesaage that payment cant be processed trylater for a week now and i cant buy add ons

switch $29.00 CAUSMX 10gb plan to 20gb plan prior to resuming activation

my Bell contract is coming to an end DEC 31 - BLACK FRIDAY the offer was $29.00 CAUSMX 10gb to which I signed up; just got SIM CARD delivered; XMAS deal is $29.00 CAUSMX 20gb ! How to best proceed ? Start from scratch and select XMAS deal; use SI...

Resolved! Porting from Koodo and typed IMEI incorrectly

I was trying to transfer my number from a Koodo account and I chose the option to provide my IMEI. However, I made a mistake when entering my IMEI and I did not receive a text on my Koodo SIM to authorize the transfer even after several hours. Now if...

Porting Complete from Koodo, new SIM still non functional

I have reset the network settings, restarted the device, and it still shows the old / temporary phone number on my phone, meanwhile my account has the correct ported number. And yes, the port was successful from the other carriers end as my account w...

Usage overview is so outdated?!

Newly joined PM here. It was showing <2gb used in last 2 weeks but received data used 70% already today!! Checked website again & found used 4.5gb in one day?? Can't believe such big difference in few days....

I want to change my plan to 5G 20GB CAN US for $29. Help asap

Hi, how do I change my plan to this boxing week deal?Please help asaphttps://www.publicmobile.ca/en/on/plans?network=ALL

My account subscription gave me an error activating

I am stuck on step 6. I have paid and subscribed but when I chose eSIM and to transfer my number the app gave me this errror. “Subscription not activated” I am unable to restart the process and choose a new number. If I can’t resolve this problem I w...

Current Customers Cannot Downgrade plans? ?

Why are current customers getting screwed? Why is it that current plan owners cannot downgrade their plans from a higher price point to a lower price promotional plan.Public Mobile this is extremely bad business practice!

Service activation

How do I get confirmation of the transfer of my phone number, when my phone no longer works? I seem to be in limbo because my old service provider has ended my service, but my activation with Public Mobile has not yet occured.

Resolved! URGENT- Portin is stuck due to which incoming calls are not working

Initiated the port in on my number xxxxxxxxxxxxxxx from Virgin/Bell to Public Mobile .But seems like port in request is stuck somewhere.My outgoing calls are working but incoming calls are not working. Appreciate the immediate support for resolving i...

Can't make or receive calls

Resolved! Travelling

im travelling for the next 4 months is there any options for me to put my plan on hold and keep my phone number? Thanks

Is there a problem?

When someone calls me, the person immediately goes to voicemail. Is there a problem?

New Tweaked $29 Plan

Just noticed a new Can-US-Mex plan, $29/20GB 5G, no LD minutes. It of course doesn't show in my account but it's certainly an interesting mix of money and 5G data and roaming.

Can't switch from $34 Canada and US plan to $29 Can, US and Mexico plan

As it says in the subject, can't seem to switch my plans. The promo doesn't say that it is for new subscribers. Am I missing something? I'm having Chrome on my phone.

No service

No service on my phone. I had to replace my Sim card because somehow it got locked so I had to buy a new one. Now I need to get the new one set up. How do I do it? iPhone 8 s I am an existing member that is locked out of my account

I am not able to get into my account

Need help

Resolved! iphone "my number"

i just transferred my number from telus to public - post activation. My ported number shows correctly in my public account but my number on my iphone still shows the temporary number. Will this change on its own, how long does it take?

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