01-06-2025 04:12 PM
I changed from bell to PM. I got an esim and ported my phone number. My old carrier sent the verification that it was ported.
My phone number is not working and neither are my two factor authentication.
01-06-2025 05:54 PM
I ported 6 days ago. The activation email I received said that the number was being ported. When I go into my phone settings, go about, the phone number for the esim is not the one I ported.
01-06-2025 05:49 PM
Thank you, didn't realise
01-06-2025 05:46 PM
@SourDude1234 wrote:
When did you port? Usually, a temporary number is assigned to you until the port is completed. As for the 2FA, you could click "Forgot Password" and use your email to receive a code.
Public Mobile does not assign temporary phone number in cases of the customer choosing to port in during activations.
01-06-2025 04:16 PM
Hi,
When did you port? Usually, a temporary number is assigned to you until the port is completed. As for the 2FA, you could click "Forgot Password" and use your email to receive a code.
01-06-2025 04:14 PM
Have you tried restarting your phone? also can try Resetting Network settings.
If you have done both of those, but the number is still not showing correct, you can reach out to a PM customer service agent to make sure the port process went through correctly. you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437