Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am trying to connect my new number ###-###-#### and neither can access my account **@** please I need help ASAP
I’ve already had to cancel a credit card because it’s being charged even though I cancelled my public account a year ago when I lost my phone. Public’s “customer service” is completely useless. how can I stop this from continuing to happen as the cre...
Hi, There needs to be a faster way of communicating with reps. Atleast have a live chat. First it was my text not working and now the mobile data is not working. I am already logged in and I message the rep and they start asking a bunch of security q...
Hi I was in the hospital and needed more data I bought gigs for $30 and bought 3 gigs of us roaming data by mistake. is there a way I can get it changed to the data I can use. I have never been to the us and have no plans of going there so it is usel...
Hello,I plan a trip to the US for ten days; how can I have a roaming service for voice calls, texts and data on my cellphone, and what is the price?
HiI check my usage today and I noticed bunch of outgoing calls and sms that I didn't do. Is there a way to verify those messages are from my phone?
Has my plan gone up? Seeing a charge made today for an amount I’m not familiar with.
Hi, I switched my public mobile subscriptions yesterday for both mine and my wife’s phones. My previous plan didn’t include any US roaming, but the new plan should have voice and data roaming to the US. We’re in New York right now and the voice works...
How do I transfer my e sim to a different phone?
My bill went up without any change in my usage of account or any Further notice all my rewards points are gone .why is that happened?
I activated Public mobile sim & SIM card showing no SIM card & emergency call only after 8 hours of activationCan someone help on it ?
Hi everyone, as a brand new Public Mobile customer, I need some help please!My wife and I have been Bell customers for many years but I got tired of paying $100 per line for basic service, so I tried signing up to Public Mobile and porting my number ...
I am a legacy customer used to have 2 referral dollars per month all the way to April bill.After switching to Rewards there are Zero referrals.This is incorrect and needs to be fixed
I'm new here. Just signed up for this plan and when I went to the US today I received a message saying I needed roaming add ons to use my phone. Calling didn't work...
Lost access to Public Mobile account and cannot access email, not sure what password was used. I do have-the name of the email -the phone number-card used and amount paid-I think I have the pinDo Not have DoB, username etc. as it was all randomAny he...
Hello,I have two numbers registered with public mobile and am not able to log in using the phone number after trying to log in using my email. The message I receive states 'enter a valid phone number'. I've been locked out and have waited the requir...
I am trying to port a number and am having a lot of trouble.The number that I want to bring appears in the transfer number. When i enter the number a message comes up that I cant use that number.I have no idea what I have to do.
Help us settle a debate.If you get this plan for $19 with a 90 days subscription do you get 9GB of data every 3 months?
I switched to Canada-US plan, supposed to be seemless connection when you cross the border. I chose T-Mobile as a network provider when we crossed the boarder. But it would not work unless I keep Roaming on. Does anyone know if that's supposed to be ...
My monthly payment has increased by seven dollars plus,I would like to know why
After porting number from Rogers to a new esim, phone can make and receive calls but voicemail and sms not working.
No points (5 points) awarded for the month of April. Please credit this 5 points as soon as possible. Thank you for your understanding!
I am just wondering what to expect in the future with this new to me points reward system.For example, if I had a $25 plan, I would have to pay $25 + $3 tax = $28 before any rewards. (Tax is 5%GST + 7% PST)What happens if I have a $15 points reward...
I recently added eSIM with PM and now got the SIM card to activate my second number with PM and trying to get it activated. I did transfer my Koodo number to PM and new PM SIM card is in my phone and still no coverage. Triedu shutting down my cell ...
Can I activate a plan while in the united states?
Why can't I call home from Orlando or anywhere for that matter with my US roaming plan?
I would like to set up a second account but I don't have time to do it right now and I will be back on Monday May 20. The current $34 promo says it ends on May 20th. Does that mean it ends at the end of monday May 20th like midnight just before Tue...
After paying for a Public Mobile plan, and completing my request to transfer my existing cell phone from Koodo Mobile, I was immediately informed that there was a problem and the transfer was unable to be made.I am unable to find a solution using the...
How can I get help to transfer back to Public Mobile? I paid for the month already and my previous carrier talked me into going back to them. But they have screwed up my service so bad that I want back to PM.
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