Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I signed up with PM, i signed up for the $30 4G 20gb can-us plan. I just want to know why I cannot see the lower $ plans as an option on my app? I wanted to switch to the $29 5G 20gb can-us-mexico plan for the next renewal date but its not avail...
Hey Everyone, just signed up for PM and was in process of porting my number and switching to new device. I added the public mobile app to my new device and logged in started the process it asked for my number and the device IMEI number so I put it m...
I’m trying to transfer over my phone number from my old service provider and it’s been two days without being able to use my phone. When I go to select my number in iMessages, it says it’s still being verified. Very annoying.
My wife needs help please, logging into her account as she no longer has access to the original email address associated to her account and does not remember the password associated with that email address. She cannot use the "forgot password" option...
how can I get a refund, I cant login in the app and the website is impossible to try and do anything with
I just signed on but did no activate the account yet. I'd like to cancel prior to activating and porting my number. How do I do that?
I had a Public Mobile account that lapsed that I tried to reactivate using the old SIM card. I got a message that the SIM card was no longer valid so I bought a new one. I tried to activate the new card but I could neither phone or text using the new...
I need urgent help, because I can't activate my new plan. The app says it's not eSIM compatible, but the IME check said it's fine. What to do now???? How can I cancel my order and get a refund?
A friend has just changed plans to $23 / month; international calling etc.He claims that he has lost voicemail and caller ID features, but PM's website says these are included in all plans.Is he just missing something, or do some plans not include th...
Hi,I want to subscribe to your 29$ Canada USA Mexico plan with a referral code. please help to activate my account
Hello,my account was set up on preauthorised payment plan, however due to postal strike it went as inactive. i am trying to pay my bill online using self serve option, pay now and resume service, however it's not allowing me to do so. Also the credit...
Planning on porting out to telus but I still have a good amount of bill credit from redeeming points. Is it possible to:- Transfer the bill credit to telus account since PM is also owned by telus?- Once number is ported out, bill credit remains in em...
I just recently signed up on boxing day deal $35 subscription plan w/ 75 GB and 1000 LD . I just seen a new $29 plan w/ 20GB USA/CAD/MEX. Am i able to change this to this $29 plan? I am not able to see this new plan in manage subscription.
Hello, I'm an active subscriber with public mobile and I don't have data and am unable to send or receive text messages. It shows LTE on my device, but when I try to navigate to a website, it mentions that I am not connected to the Internet. I am a...
Wondering why cannot place ** 826 in US, even my plan is included US unlimited calling ? Data roaming was turned on.
I'm porting out of PM to Telus but since my service ends tomorrow, but the port in to Telus will occur a couple of days after. I don't want to pay for another month's worth of service just to keep my number. Can Public retain my number for a couple o...
Chat not wants me to private message support by sending to CS_Agent, but no user by that name is found under the messaging app.background:I’m overseas but wanted to grab the boxing week deal, intro email says all I need is an internet connection to s...
Hi, signed up for PM recently. I currently have an esim, and use an iPhone. For future reference. I was wondering. When i go to upgrade my iphone, do i need to purchase a new esim? Or does the eSIM transfer method work through ios?basically what ...
I am trying to register a new account with PM. I put in email address, it says code is sent, but code never arrives, have checked spam. any ideas?
What are the seven countries included in my 2000 minutes long distance?
iPhone XR. Paying for 5G, phone keeps showing LTE on Home Screen. Can I change that to get better service or does it change automatically?
I just signed up yesterday.I am trying to move my number over from Zoomer Mobile, a subsidiary of Rogers.I selected Rogers as my carrier as Zoomer was not listed (possibly because has gone out of business).I input my account number (exactly as it was...
Noticed on the website it shows a Boxing Day deal of $29/month for 20G data with Canada / US calling texting etc. but I can’t seem to find that plan on my PM app to change my subscription. Anyone know if this is just for new activation ?
I cannot tell if my plan has unlimited texting in the US. When I read the terms and conditions it doesn't make sense so please don't refer me to the description of mu plan in My Account. It says unlimited international texts. Then in terms and condi...
I have been trying to update my credit card payment method because I received a new one. I have tried to update multiple times and it just says, "notAbleToProcessRequest". Just wondering if someone could offer assistance?
Hi, So we will be travelling to the Dominican Republic late January and I see the most recent question regarding the DR dates back to last June on the Forums. Just wondering if there has been any change regarding phone add ons other than whatsAPP or ...
Why all my data bonus and international talk time bonus disappeared from my account without my consent
There's the boxing week deal of $35 for 75 GB 5g, But I cannot change from my current plan to this one. There is no option on my account. Tried on my PC and on phone and I cannot find this new deal. I have attached a photo of all the plans I can see....
The 20GB plan for $29 is +10GB better than what was available for black friday.My next renewal date is January 24th, the promotion ends December 31st. If I select the "Change on Renewal Date" option before December 31st, will this still work and go i...
