Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched from my old phone Xiaomi mi 9t to a new Xiaomi 13T Ultra and my MMS to send a photo with either WI-FI nor my data plan. I am almost sure it is the wrong Access Point Names entry. I have tried so many combinations over the 10 past months t...
Bought a refurb/used iphoneset up eSIM and PM subscription.Found out iphone was blacklisted from used seller despite running imei checker on eSIMfound out physical sim is blacklisted :,,((unable to confirm account and log in to change subscription du...
I just received the sim from public mobile and installed in May 17, i just noticed the company already charged one month to my credit card. please explain to me.
Hi there!I bought one of the Canada/US monthly plans, and went to the US for the first time under it this weekend. It worked maybe 10-20% of the time, despite having 3-5 bars of 5G/LTE coverage all of the time. Put me in a bind quite a few times when...
This is my second month with PM. Midway through this month, the app shows that I have used 37GB of my 60GB (billing cycle started on May 9). When I total the daily data usage, it comes out to no more than 7 GB. I have contacted customer service, th...
When I ring Rogers phone #, it goes directly to client's VM. Rogers says the problem is not theirs. Help please.
I’m on the old $25 plan with 1gb data. I’d like to get the ‘new subscriber only’ offer that’s the same calling plan but with 3gb data for $21. Why isn’t that available for current customers? I just don’t need to jump up to 50gb data. Wish there were ...
Hi,I can't seem to activate my phone.I'm stuck on this page : When I tried to get support, I'm stuck in a chatbot loop that won't let me reach a CS agent. It keeps mentionning an email with a QR code, which I never received. I only received an email ...
I had a 37gb bonus data sitting on my account that never use cuz I had more GB than I use every monthand it said it was gonna expire in 100 days, so I switched to the cheapest subscription to use it, same now it's gone. Had see experienced something ...
hello, I am trying to add funds to my account, it refuses to process, I am still under the old subscription of 250 mb at 3G, as this has been more then sufficient for my needs, I had a great deal going with previous loyalty rewards over several years...
May 19th tried to port the number over from Koodo and it didn’t work. I have reception on Koodo and can get incoming calls but cannot receive text msgs. My phone doesn’t show the eSIM and I cannot add it manually. I did get the confirmation txt from ...
2 things I'm curious about:1) When you leave PM how long do you need to wait to come back and be considered as a new activation customer?2) What happens to your reward points? If you join PM back are your public points balance still there or set to z...
Hey there,I’m in Vancouver and the talk part of my plan doesn’t seem to be working every time I try and call someone who also has Public Mobile I get some variation of “6b1 This customer is not available. Please try again later” but the “6b1” will ch...
How do I check my rewards points?
I unsuccessfully ported a number and my old PM number has been changed to a random number. How do I get my old PM number back?
I am a Koodo user.I performed a number transfer from Koodo to Public Mobile on May 17th, but it failed.I contacted Koodo today as I did not receive an SMS replying yes from koodo.They responded that it should be handled by Public Mobile.My subscripti...
My bill has increased from $11.25 to $17.50. Why did this happen ? I have not changed location ,there is no increase in taxes and I did not add anything to my account
Will we see the $34 50G unlimited data again? I was waiting for the US plans to end, but I am not seeing anything other than US plans and 4G plans (not unlimited)
They changed the way the plan works, and because I have been with it for years I was getting a dollar off for every year now my plan has doubled almost
Why did PM charge my Visa twice (x2 $16.95) on May 10, 2024, presumably after switching to the new plan from the $10 legacy plan? Was it an billing error? How can I find out? I am going to ask my Visa card company to look into this.
I currently have the old $25 plan with 1Gb of 3G data per month. I also have 2 x 2Gb data bonus add-ons that came from holiday rewards and also the 30Gb loyalty bonus that expires after 150 days. If I switch to the new promotional $19 plan for curr...
Please provide an explanation about the automatic top-up billing on may 8 $14? was it the regular renew of m y exisitng plan with the $10 credits?
Hi there -reaching out within the community for any insight since @CS_Agent don't seem to be familiar or know how to resolve the issue I am experiencing.Issue: When my phone is switched off, on airplane mode, or has no coverage -callers are not diver...
Signed up yesterday and tried to port number to PM. Account was created successfully but esim wont activate.
Public Mobile has kept their Canada - US plans, instead changing it to a "Limited Time" offer - an offer that can change at any time with plan selection, so make sure to change on renewal and get the Canada-US plans to enjoy!EDIT: Also for new activa...
This account is my son's and his subscription just ended.He was away with his mom and I didn't know until today.There was a promo (Canada) that expired May 20 and I was hoping you would honour it.It is $34/month for 5 GB.
Hello, I am considering switching to public mobile, but i do not want to change my phone number. Can you transfer over phone numbers beginning with (709)424? I am currently with Lucky mobile
I transferred my number from Fido 12 business hours ago. My fido service is still active along with my PM. My outgoing calls from PM reflect my transferred number but it cannot receive incoming calls. The incoming calls still come on Fido. Upon reach...
Hello,I swapped my sim out too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (fido) is still active.Thank you,
I lost my sim card last week traveling and want to transfer my public phone number to Koodoo. I can not reveive the sms message from public to authorize transfer of number without a sim card. can someone help methanks
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