Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I just signed up for Public Mobile yesterday with an eSIM but am having issues. It works for a while but sometimes when I go to text, I get the message "Please insert a SIM card to continue.When I restart my phone, I can send texts again but afte...
Hello. My 80 year old mum has the 1gig $25 plan. I've noticed the plan now is $19 but when I go to switch subscription it does not offer it. Is this for new customers?. Do I cancel her plan and start from scratch?. Very perplexed with telus yet again...
I need the recent 3 or 4 payment receipts. I successfully downloaded the latest receipt that is available. No problem.However, no previous receipts are shown on that page. It is a list of receipts that contains only a single record. But there were pr...
I Port my number. But it showing different new number.
While trying to set up my account, they're asking for my SIM card #, they're expecting 19 digits but mine has 28. Am I going to have to order a new one to be compatible with public mobile? If so, am I able to carry my current number forward?
I am a new subscriber to PM. All calls to a US numbers do not go through. I get radio silence, no ringback. This happens with calls when I am in the US and within Canada.
Hi when I register my account I got to pick new number, I guess I use up all my tries to pick a new number. Now do I have to wait till next month so I get to pick a new phone number.
I lost minutes to the number647 580 4001 which I did not make . How do I get back my minutes?
Merged posts since same issue
Activated esim. But not getting calls or messages. Also not getting otp. Only got mobile data. Please solve the issue.
My sim is locked need my PUK code
Good day!I received my SIM card however cannot log into my account as I no longer have access to the email I used initially.Can I reset my email address?Thanks.
I was travelling in the US (before I got the US-Canada wide plan) and I got a talk and text bundle with my points. It never worked, and now is stuck as pending. Is there any way to get a points refund?
I referred a friend and he forgot to enter my code. Can this be corrected?
Existing PM Customer. Need 2 change cell phone #. Get Help feature says: At My Account. Goto Account. Change Phone Number. Select Province & city. Select new phone #. Save Changes. Help pls! Unable to find this feature.With your help, when the cell p...
Hi, Please tell me what to do when I cannot receive call and call out with my phone.
How do I contact the Eversafe ID people directly?I am really tired of registering my computer as a "trusted device" only to have Eversafe demand that I receive and enter a 6-digit verification code EVERY SINGLE TIME I log on. Even my banks don't dema...
Hi there I just signed up for a plan. I opted for an esim. After inputting my previous carriers account number the Public Mobile App put me into a login loop asking me to verify my account. However, to verify my account it would send a text to my pho...
Hello, I got an offer to switch my plan and decided to do so for a few months. Now the $15 plan I've had for years isn't on the website anymore. Is there a way to get the plan back, otherwise I'll end up switching service providers as I only need tex...
Hi. I searched the Community and no clear answer for this. Under what circumstances or conditions will texts (incoming & outgoing) NOT show up in my Usage History? I made sure the filter’s date range included the dates of the texts I was looking for....
My mom is giving me her old phone and I don’t want to switch providers or anything like that. All my information including the phone number I have with public mobile with be on the SIM card is that correct? And I can just transfer it all over using t...
My number is not ported into public mobile but i recieved text that it was successful
Hi, I used to use esim but today I got my physical sim card. I turned off my eSIM and inserted the sim into my iPhone 13 pro and turned it on but it doesn’t work. Do I need to activate it somehow? My second question is, does the sim work on dummy pho...
I've come upon an unusual issue with Mobile data being deducted from my 4GB data add on (non-expiring). I have plan data, a 1 GB Data add on (non-expiring) that has 173mb remaining, a 2GB monthly recurring add on and the 4GB add on that now has 3.99%...
I pay $35/mo. for 3 GB of data and unlimited calling in Canada and texting in N. America. I save a few additional $ ea. mo. due to my loyalty credits and auto pay status. However, PM's promotion which I missed (ended Dec. 2) would have offered me FAR...
Hi I need my account information to transfer my number out of chatr I need my account info please thank you
Hi new subscriber,Activated through the application with an e-sim. Post activation and adding esim, the application did not bring up my new subscription and service did no work. Opened the application and it prompted me to add a new e-sim, which fail...
Hi I forgot my kids account email. I’m not sure what it is. I’ve tried everything I thought it was under but I can’t access their subscription. I can change the password because I have their phone number but I don’t have their email.
I'm coming up to the limit on my plan, and although in the past I've seen "unlimited data at reduced speeds" tacked into the end of the Data section of my plan details, it's not there anymore... and it isn't on any active offers on the plans page. Is...
Can't believe, it just said something wrong and need get support....where to get support??? i tried many ways but no way to find anything or anyone to help!!!Why you started to charge if activation didn't go through yet???? And also because activ...
