Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have one account with 2 different phone numbers. One for each of my children. I can only see one phone number under the account? Yesterday I got a message for the account I couldn't see and I updated the payment method but my daughter still cannot...
Hello. I need to update my email address login, but i don't have access to my current registered oneto receive a verification email. Please help. Thanks
I have a subscription. My phone died. I got a new phone. I am logged into the public mobile app. I cannot find the eSim download to get my new phone sorted out.
While I am able to receive calls and texts, I am unable to make outgoing calls or send text messages. Could you please advise me on how to resolve this issue ASAP?Thank you for your assistance.
Hello,I'm having an issue with my Public Mobile line. I'm unable to make calls or send messages, and I’m receiving a “Not registered on network” message on my phone. I’ve already tried restarting the phone and removing and reinserting the SIM card, b...
port over from public mobile to freedom since i got locked out after changing my password
I had registered with auto payment and I lost my debit card . Since I was on holiday overseas, I forgot to update my new card in My account before my subscription payment due date and now that is one month over due, I log into my account to update pa...
Have email, password etc it sends codes to phone and email but won’t let me login Wants me to resume activation??? Help
How do I turn on wifi calling?
Hey I’m looking for help with my account, I can’t confirm my identity when they send me a code to my phone number, it’s the correct number but I still can’t get a code and therefore can’t login to my account, can you please help.
Is there a plan that includes roaming? My son thought there was…I upgraded to $35 a day thinking this included roaming but upon closer investigation I think not
how can I change my subscription to 1gb which is cost 19.99 cad i couldnt see it in the app but my husband use it in his phone
Hi- new customer- I just needed to know if there was a problem with porting my number from old carrier- I was not the primary on the account but a registered user, I was told the authorization text was answered yes but need to know before I leave thi...
I'm on the $25 5 GB data plan (data in 3g) and I'm in Manitoba. What happens to my plan when 3g shuts down? My phone is Volte capable
I will soon be changing my public mobile plan from one that covers only Canada to one that covers both Canada and the USA. When I make the change, will my phone number stay the same such that I will use the same number as before both in Canada and in...
My husband passed away several months ago. I'm having a very difficult time trying to close his account. I've submitted a ticket that details the facts and lists his account number and cel number. I received a private message through Community that s...
Trying to port from Telus to PM - Getting error message "Phone number not eligible for port".I should note that on my first try I did get to the page where I could enter my Telus Account number, on that page I got an error message about porting not b...
According to my bank, PM had not correctly registered my credit cards payments over the past 9 months as pre-authorized (I receive 3% cash back rewards on my preauthorized transactions).Yet, it has been automatic. What gives? Is someone not telling t...
Wednesday, July 9, 2025 at 3:36 pm and updated at 5:41 pm EST Based on the messages posted here today, numerous customers' PM accounts are now blocked, beginning at about 11:45 am EST. The following ...
Close account for my deceased husband
I received my new sim card so what are my steps to get set up on Mobile. I downloaded an esim yesterday on a different phone which I am not going to use. I will put this new sim card in the phone I am using now but do I put it in before I start setup...
I placed an order two weeks ago, and haven't yet received a SIM! I'm going to buy another SIM from a different service provider. I find PM not only unacceptably late, but also the MOST complicated service provider to access customer support! This is ...
Hi, I received a texto telling me than my credit card will expire in 30 days. So I need to change it on my payment method, but I'm unable to access to my account. When I try to login, I'm asked to finish my registration ? But I have an account, so wh...
I recieved 39 nuisance calls yesterday and it's followed this same pattern over the last few weeks.What can I do to block
I have recently added an account for an APPLE WATCH. PUBLIC MOBILE accepted the watch IMEI and even showed a photo of an Apple Watch and then it accepted payment for this Apple Watch eSim $19 per month plan. NOW I am aware they do not support Appl...
I sent my Telus cell number to Public Mobile but it isn’t activated so cannot access My Account.
I can't download any apps. Even free ones always says add payment?
I was setting up a subscription today on my old Google pixel 2 XL. The app incorrectly identified that the device was compatible with esim. I selected esim, set up the account and initiated the transfer from my old carrier. When the app tried to inst...
Hi there, I've switched back to Telus from Public after conintued issues. Yesterday I logged into my Public account, and could see my subscription, Now I cannot see my profile to cancel the subscription. Can I please get some help getting my subscri...
I loaded $30 (image 1), and it says "payment successful" (image 2), but when I go back to the homepage, it still says I only have $9 (what I had already left over from this month's payment) so nothing loaded (image 3).How can I resolve this?? Please ...
