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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

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Contact me phone transferring problem

ESIM not supported

Hello,the compatibility check for Samsung ultra said it was compatible, now when I get to step 6 it says it is not supported. I reached out to an agent and they said they could not assist, and to come here.

Transferring number to new providers

I tried transferring my number to a new provider yesterday but now I have no cell service from Public Mobile or Freedom Mobilei also can’t access my account to see details of my account #

Can't access my account

Hi,I recently switched from Virgin to Public Mobile. There was an error during the transfert.I called Telus and they offered the same plan... so I switched to them. Now Public Mobile charged me on my credit card AND I can't access my account, it seem...

travel in usa

how when traveling usa extend add on with out loosing service

Phone not esim compatible

I paid for subscription just to find out my phone is not esim compatible. Can I get a refund?

Sim card

Does it normally take longer than two weeks to receive Sim card?

How do I get access to the subscription plan that I want?

I want to change my subscription but I don't see the plan I want to change to when I click Change Subscription in my account. How do I get access to the subscription plan that I want?

Resolved! Login connected to multiple phones

Can one login have two phones attached to it?

Resolved! cancel account

i need to cancel my account, and i cant recall my login details and cant find a way to submit a ticket or chat. can one of the support send me a message with how to do this

I need a agent to c9ntact me

I cannot setbup my new account

Cancel account I cannot access

@CS_Agent I need to cancel an account I cannot get in too as I cannot receive a onetime password.

Resolved! SIm card

I have not received my sim card, ordered Dec 31. My husband got his and I ordered his after mine.

Additional phone number

Good day all. I am looking to add an additional number to my account for business purposes Can't seem to find a way to do it, even with an E-sim. And if it's possible I want it to come up with it's own Call ID, I want to know what number is being ca...

Resolved! cannot confirm my identity

I don't receive the text message with phone number

Why is my new ESim showing as Roger's?

I've just bought a new eSIM. I set it up to be called Public Mobile - but it shows as Roger's on the iPhone. Also messages don't work can an agent just lease contact me.

Resolved! 7 countries LD

I have 100 LD minutes within my plan.. I can call all 7 countries. Can someone tell me all the countries please. Is America one of them? Adam

Resolved! CONTACT AN AGENT

Hello,No, I am sure and if someone human go see my message but I will make the last attempt. I am really tired and disappointed with your service. I have almost a year trying to reach someone and unfortunately everything is mechanical and I have no r...

5 point long distance expiry

There is a reward that cost five points for for Canadian long-distance minutes. How long do these last for will they expire after the end of the month.?

Resolved! Using my Samsung S24 Fe in Alaska

Hi,I read that you need to have VoLTE activated on your phone to have PM service in Alaska. I don't see VoLTE in my settings under mobile networks. As this is a new phone I would have thought it would be there. Does anyone know if this phone will ...

Resolved! cancellation

hi there,I just ported my number out to a different service provider. I would like to pay my last bill and take my credit card off from pre-authorized payment from my public mobile account. I am however not able to access my public mobile account any...

Not compatible Esim with phone

@CS_Agent Hi,I have a S20, it should be compatible but on the app when I arrvied at the last step for activation, it says 'Phone is not esim compatible''

Resolved! Issue after a phone number change

Hi all, I was happy to see that there was a self-service option for phone number changes. My daughter was getting problematic calls, so we went ahead and changed her number yesterday. Now we have an issue, and I'm not sure if it's a problemw ith th...

Can receive but not send sms text messages

Was on trip and used foreign SIM card. Upon return reinstalled public SIM card in iPhone SE but sms texting to non iPhone users will not work. iMessages work fine and I can receive sms messages but cannot reply or send. I have toggled phone, airplane...

Resolved! Data usage not updating since January 10, 2025.

Hi, I have noticed in pm app that it is not updating since January 10, 2025. Anyone noticed this?

5G Internet

Hi. Why could it be that I'm not receiving 5G Internet? My phone is a Samsung FE20.

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