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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I cancel my plan before I have activated it?

The activation procedure has been horrific, with no help available, so I want to cancel it. I submitted a ticket days ago, but noone has contacted me back. They signed me up no problem, but now I am left in a black hole with no options but you folks....

Resolved! Using new esim in Mexico.

Bought a 10Gb esim for our Mexico trip.We are on Rogers. I disabled my Rogers sim and my esim is active.I can make ane receive calls but no data.Any ideas what setting I might be missing?I have an S23 ultra..

Resolved! Can't Use Data on Motorola G Play - 2023, all of a sudden

My wife and I are both on Public Mobile. She has a Motorola G Play phone which has worked fine for the last year but all of a sudden a couple of days ago, she cannot connect to apps that require cell data, when she is not connected to the internet. F...

Resolved! Add new phone line

Can I add one more line (new number) under my account and also use my refer code as well?

Data runned out in 2 days

My subscription renewed on November 26 th, for 6gb. In 2 days all data has runned out . I didn't do anything extravagant. I don't want just to upgrade my plan because it doesn't make sense to use all this data in 2 days . i have used same amount of d...

Resolved! Data

What happens if I use more data than I pay for in a month. Does it quit, slow down, or do I get charged more.

Resolved! activation

where are thr activation instructions? how do i keep my existing phone number?

Resolved! Want to ch age promos due to lack of 5G support

Hello,I have a Samsung S21 FE 5G, and recently switched carriers to PM. I signed up for a $29 10gig 5G plan, but I see I do not actually get 5G, only 4G or LTE.Since it looks like PM doesn't support my phone, I want to switch mmto the promo that is $...

Resolved! Transferring Number to Freedom Issue

Hi, I'm trying to port my number to Freedom and it seems like I'm getting an error with my account number issue. I have tried both the 1000000**** number and the one without with no success. Can you please tell me what I'm doing wrong?

Subscribing

I am wanting to join Public Mobility. I see that there is a Can/US/Mex plan. 50GB for $35. I got to the place where I have to pay and it shows $39/mo.

New number with public mobile

I recently became a public mobile Customer, when i activated my account with public mobile I was not able to transfer my number over so I chose the option of taking a new number. Now that I am on the public mobile network, who or how will my old cell...

Charges to my credit card when not subscribed

Anyone else have charges to their credit card on file when not subscribed? Anyone complain to the CRTC?I am getting nowhere with the CS_Agents. One was helpful and the next person just gaslit me. A payment was taken when I was out of the country and ...

Re: Not receiving texts

Having the same issue.. what was the solution ?

Cancel service

I moved to a different service provider at the end of November. Please refund Dec 2024 payment, cancel my account and cancel all future payments. Thank you.

sim card

got talked into another company plan yesterday, cancelled right away now need to redo everything with Public Mobile. How do I get a sim card? Can I purchase at a store or does it have to be online?

Resolved! charged for service even though i did a port out, need refund

charged for service even though i did a port out, need refund

Request for Refund: December Charge After Switching Providers

I switched to Fido on December 1st, but Public Mobile still charged me for December. How can I get a refund? I couldn’t find any contact number to reach them.

Data

Why can't I access my data

No access to Payment section of MY Account.

I can't get into the payment section of MY Account to update my credit card information and now have no cell plan.Once i go to My Account I am only given the options of resume activation or go to Login page. I can't get to Payment to change my credi...

Switch to Koodoo: For public Mobile customers only

Anyone received email from PM.Koodoo's rolling out the red carpet for PM customers. New phone? Yes. Plan perks? Yes. Exclusive offer? Triple yes! As a Public Mobile customer, you're eligible for exclusive Koodo offers. Switch to Koodo and choose fro...

Resolved! Do I need to buy Add-On if I have this plan CAN-US-MEX when I am travelling in US and Mexico?

Hey,I am planning to go to US and Mexico soon, so I saw the Black Friday deal, so I bought it. The Plan claimed: Unlimited Canada, US and Mexico-wide minutes + 50GB Data within Canada, the US and Mexico at 5G Speed.As it says "WITHIN", does it mean i...

SIM Activation

Unfortunately my phone setup was started with an ESIM but then I found out that my phone was incompatible, and now I'm stuck. I now have a physical SIM card but am unable to enter the details as the activation has already been started another way. I ...

Can’t receive iMessage and calls after transferring numbers

I can’t receive calls or iMessage after transferring my number from Lucky mobile. I can call people but I cannot receive calls. How can I fix this problem

Points

I’m new to PM and I was wondering if someone could tell me what the points can be used for and what is the value of one point?Thanks Wm2

Resolved! SIM locked need to unlock

Hello, I just purchased iphone 16 pro and I insert the current SIM in it. It states that SIM is not supported . it requires to unlock. I was asked to request PUK from my current carrier. so could you please provide me PUK or unlock my SIM.

Resolved! Switching Phone Plan on Renewal Date

I was trying to switch to a new plan today on my renewal date (today), but my card is already charged with my old plan. The new plan is basically the same, but cheaper. However, the options are to pay either now, or my next renewal date. If I pay tod...

Black Friday deal activation with future date

Hi have subscribed to a plan which was available as part of black Friday deal with future renewal date. Will I be getting the same benefits what was listed during black Friday ?

esim is not compatible

I got the public mobile esim and it showed that it was compatible. once purchased it showed not compatible. The payment is processed and I can’t get a hold of anyone to help me. I don’t know where to submit the ticket on this community. Not very happ...

Resolved! Service

Anyone else having problems chatting with an agent. I've been trying for a couple of hours, had one response and they left

US roaming

I am on the 20Gb, 4G, Can/US plan. Now in the US and unable to connect to the internet. I selected network operator manually (T-mobile). I am able to make calls and text. It seems it connects to the network on 2G only. Network mode is set to LTE/3G/2...

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