Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there. Can I get a CS_agent to get in contact with me??
I am subscribing to a 5G plan, and my phone supports 5G, but I never got 5G on my phone even inside big cities such as Vancouver and Calgary when I travelled through BC, AB, SK, and MB. It's always shown as LTE or LTE+. Do I need to do any setting to...
I lost my number as I forgot to pay for my subscription. Can you please reactivate it so I can pay and get my number back. Please reply if any detail is required. Thanks.
Hi guys I recently bought a ulephone armor 21 and went about doing all the transfers went out and saw that my data inst working on my phone I've tried everything in the setting to make it work but nothing does wich makes me think it's the SIM card. A...
My husband is constantly getting texts from my cell phone number but it's not me. How do I get help ???
Can't verify account with out number and was taking money for my account for months now need to call my bank yo do something about this now
Today it appeared that I am unable to connect to cellular service. I have the letter 'E' in one top corner of my phone and 'EXT' in the other corner. What does this mean?
Purchased an add on for international minutes, it’s visible in the app, but when I try to make an international call the voice I don’t have any minutes available. What do I do??
Hello,I bought a new SIM card & wanted to activate it. I received a notification that "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit-code associated with your EverSave ID will be sent to ...
I am in England now and I need my service there, which addon to buy? I am confused
Why is it that, to get the promo plan I'm seeing, I can only create an account - not log in? I need it IMMEDIATELY or I'm literally switching to Freedom so I can call agents in a call centre. I'm so tired of waiting, because I need the usage out-of-c...
Bell says my number was transferred to Public Mobile but I still don't have service
Hi All,I have the Moto G Power 2024, and I've noticed that the IMS Registration shows as "not registered" and internet slows down while making calls which leads me to believe that it is not using VoLTE.The Telus tool says my device should be compatib...
On May 19, I redeemed 5 points for 200MB data. As of today, the data has not been reflected in my account.The reward page says------------DetailsExtra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire...
I ported my phone number to another carrier and now II cannot log into my account is this normal?
Hello, because I don't have a Canadian creditcard I ask the support what to do. They reply I should go to a telus store and buy a physical SIM card. Now, I have a physical SIM card but still need a Canadian creditcard to activate. Is there any other ...
I can’t get onto my public mobile account. Im locked out and can’t find a human to get help. Does anyone know how to get ahold of anyone to get into my account. Please help.
Hi, I am considering switching to Public, but I am not sure if my phone is compatible. I have an LG V60 ThinQ, specifically the LM-V600VM. I am currently with Fido and I guess something isn't jiving well with their new system after they decided to ...
I bought a new phone that doesn't have esim capacity. Ordered a SIM from Public Mobile and have installed in the new phone and entered the SIM card # into my account info through the app. Still don't have a connection. What do I need to do next?
Was in US this week and I could not text or get on google only phone call when I have north America plan what gives?.. Peter
I will switch from $29/10G (5G) to $29/20G (5G) on my next renewal date, questions are 1. Will be any switch fee 2.$29/20G is a 30 days temporary sale plan or not Thanks!
I saw the FAQ says I can use Canada Post to track my SIM card using my order number and postal code, but my transaction history and receipt do not have an order number? I saw other threads saying it's taken weeks to arrive despite saying "2 business ...
Can anyone help me with making payment to resume phone service?
Hi all,I received a text from Public Mobile yesterday notifying me that due to a network upgrade, "after June 3rd, your device may lose or experience a degraded voice connection" and offering a switch to a TELUS plan. Has anyone else received this me...
Why nobody reply to mei want came back my service pleasei just missed the payment today why it’s wrong to let’s just one day to update no?I updated my card information in my profile please try again
I recieved a message saying PM was upgrading voice messages systems as of June 3rd. It reads :Your device may lose or experience a degraded voice connection. To help you stay connected we are teaming with TELUS to offer you exclusive savings with 5g...
I am going to the UK is there a roaming pan on public for that area ??
Hi everyone how do I contact an agent I have a question regarding a referral code I did input and I still haven’t received a credit of 10 dollars! If someone can help that would be greatly appreciated! Thank you
I was already nervous about bringing my business to Public Mobile because of the lack of available customer support. If it turns out my device isn't good enough to maintain reliable service on the PM network long-term, I'll take my business to a non-...
