how unsubscribed account become subscribed ....

[smurfit]

I had the same thing happen to me today. I set it to "unsubscribed"  a couple weeks ago and yet it still processed a payment and charged for another month. Still shows "unsubscribed". What a bunch of clowns! 

[smurfit]

Yeah, I had existing credit. Was planning to manually renew in a week or two as I don't use the service often. It seems like a complicated mess to undo it as it processed my referral credits now. They won't be able to do it again next month as the credit card on file is defunct. 

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[softech]

@smurfit 

do you still have credit in the Available Funds and the system used that to renew? or does the system charged your credit card?

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)