Call out and Call in

[DavidChow]

I don't know why my phone can't call out and receive call?

[slusagm]

@DavidChow 

Some have this problem due to some changes with the network 

what phone do you have?  PM uses Telus and Bell Network.  Telus is in the process or realigning some 850 Mhz channel on its 3G network for other use.  People who have phones that is not whitelist on PM VoLTE list (some older phones) and  those do not have 1900Mhz (phones that are not designed primarily for North America) will have voice trouble.

So, depends on the phone you have, it might not be something that can be fixed unless you change phone.  But check if your phone works with VoLTE here first 

https://www.publicmobile.ca/en/get-help/articles/volte

[samsunga31]

Hello.

Did you just port in to pm? Did you pay your last invoice? You can dial 611 or log into your account to see. If you have, you can try to reset your network settings and see if that resolves you getting back online. But please refer to the two above. Also, what phone are you currently using? I ask because pm is slowly phasing out 3G and your phone may not be compatible.