So, long story short. PM esim doesn't work when trying to get it downloaded with the mobile app during activation. I was asked to purchase a physical SIM card from Telus/Koodo store, so i made my way to a physical store only to be told that they don'...
I miss the days when you could pick up the phone and call customer support and things got resolved in a few minutes... I've been sitting here at my computer for a few hours now. Thanks for your input everyone!