For a bunch of years I had the only cell phone and I set it up with my wife's email. When we got her a cell phone we had to use a different email and I set her account up with my work email which she wasn't happy about. I am now retired and don't have access to my work email anymore.
I have since changed my profile information from my wife's email to my personal email successfully. My log in works for me.
I then tried to change my wife profile from my work email to her personal email (the one that I had originally used). The problem is that she has lost her original profile email (my work email) connected with her cell phone number and I can't switch her back. AND the original email that I used (her personal one) that I tried switching her to still thinks it is me and my cell phone & also thinks I am a new customer without a cell number and plan
Although her cell phone is active in a public mobile plan (that is the good news), she no longer can log in to make any changes to her account. I was able to change the credit card connected to public mobile for my account but can't do the same for her. I can only purchase public vouchers and use them for payments by calling 611 and following the prompts. I can't even make a payment by credit card because it wants the 4 digit pin and then says the pin is not recognized.
QUESTION - is there a way to set up my wife phone with the email that I originally used (her personal one) and have is recognize her cell number and name ect ? or would we need to deactivate her account and phone number and create a new plan for her (I don't really want to do that because we both have a Canada/US plan that works well for US roaming and that specific plan isn't available for new customers)
