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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Group plans?

I'm looking at transferring three phone lines from Telus to Public Mobile. Are there any family/group plans, or do I have to activate each one individually?

Points redemtion

related discussions

Promo codes?

There is a section to put promo codes in public mobile account. What are those promo codes and where do you get them from? I have never seen such anywhere for public mobile so far. So I'm wondering.

Give back points

Hi How do you earn give back points? For which items, how many points do you get?The levels and points are indicated on the website. But information how many points you get for exactly what is not transparent. If there are pros at doing this, please...

Resolved! volte asus rog 8

Hi,I can not get volte to work on my asus rog 8, ww version. Confirmed correct APN settings, no issues with data 5g, making phone calls or texting pictures via sms. Confirmed up to date software on phone. Volte settings under sim do not exist. Co...

Resolved! Phone change

I got an iPhone 16. So I wanna keep my plan with public mobile but it won’t let me transfer my number

Can I do “change on renewal” but do “change now” later before my renewal date?

I currently have a Canada only 50GB plan (from December 7th) that renews on January 7, 2025. I saw the Canada-USA-Mexico plan and I am going to USA next week (December 19, 2024), so I need the plan active just before I go on my trip. My question is, ...

Sim

My Sim is now saying it is not allowed"voice" and is not even registered in my network. Phone was working at 2pm today... plan was renewed yesterday and is paid and up to date

SIM card installation after changing carriers

How do we know when to insert the Public Mobile SIM card after switching from previous carrier?

Resolved! Not able to place a call

I can receive calls, texts, emails but I can not call out. I have 5G most times I’ve been try and place a call to call but it never connects. I restarted the phone many times, airplane mode, but nothing seems to work. The call will try and connect fo...

Resolved! eversafe.id.telus problem

Trying to log in the app but I get eversafe id problem and just get a blank screen that keep reloading every 5 seconds. anyone having this problem? i've tried deleting the app and reinstalling it 2-3 times. I sent a ticket but no answer.

Samsung Galaxy A55 5G doesn't receive 5G signal on 5G plan.

I have Samsung Galaxy A55 5G bought in Europe. I live in Toronto and should have good 5G coverage but I don't get 5G signal on my phone. Network mode is set for 5G in mobile networks. Could it be a problem with band incompatibility? How to check that...

Esim to physical change

Hi, I paid for the $29+ tax in Nov 29. During g purchase it showed my phone is esim compatible. So I bought that plan. After downloading the app, during activation it shows esim not compatible. So I bought the physical Sim but whenever I log into my ...

Resolved! Canada / US / Mexico Plan

Does the Canada / US / Mexico Plan Include - Calling Features: Call Display, Voicemail, Call Waiting? These are not listed on the plan details

I need cancel public mobile how to cncel?

Very bad customer service public mobile i need cencel my acount

Esim problem

Hello ,My wife is using Iphone 13 Promax and she have purchased an esim with rate plan , but when she try to log in to the app it said eSim not supported and she has no service at all . any one know anything wrong with it ? thank you

Transfer of eSIM to physical SIM

Hi there, I just transferred my eSIM to a physical SIM. It’s been about 10 minutes, I’ve restarted my phone, but it seems I’m not connected to my cellular plan (can’t make phone calls). Am I doing something wrong?

Account no

I have paid for my plan but the phone number transfer failed. PM requested for account no and mobile phone number and i didnt get any of those. How do i get these info so i can actually use the services i paid?

How to find which IMEI is linked to my Public Mobile account for a dual sim card phone?

I am using a dual sim card phone and both sim cards are in use. Now I want to find which IMEIis linked to my Public Mobile account? Thanks,Jimmy

Resolved! Text and Data working. Incoming and Outgoing Calls not

It's very frustrating that public mobile doesn't have a proper customer care team that one can actually call or chat with in real time. Last call I received on my phone was on the 10th so I only just noticed this. It's incredibly frustrating to me be...

Cancel and Delete Account

I have attempted to delete this my father's account since May of this year. Public will not allow me to do so. Or, am I missing something? My father passed-away in March. I ended his subscription but the account remains and I want it gone. I canno...

Can't change my subscription

There's a new subscription offering 5G plans for US-Canada-Mexico. When I try to get that on my computer, it says go to our phone app. That subscription does not show on the phone app. What's up?

I need to update my credit card information as my current card expired

Hello, PLEASE help me update my credit card information so my phone can be reactivated please. This has been a VERY frustrating process and would highly recommend that there's a space to update this under "My Account". Thanks very much.

Resolved! Accessing Another Business Lines Message Manager on my phone

I'm trying to answer a business message manager with another phone provider. I've been using the 1-888-576-0033 for message manager and adding my 10 digit code. (as public mobile do not recognize the 310# for message manager) I've been doing this fo...

Changing the same plan for the new promotion

To whom it may concerns!I would like to keep the same plan but want to use the promotion so I can save few dollars per month. Can I do that if so how?Thank you.

I can't get my account number, I need it ASAP ! Please help

I've had to leave PM for my mom. Went with another service, but in porting they need here PM account #I can't log in to My Account. I can only log in to this community.Her PM has not been cancelled yet, so she is still active until ported.So why is...

Consequence of "Change Now" vs "Change on Renewal"

I don't know why I wouldn't change now... but they must be asking for a reason. Let's say my plan payment was yesterday, If I "Change Now" am I wasting money?

Resolved! Payment history is missing

I went to go get an invoice, but my payment history only has my last month, nothing else.

Traveling to Cuba

Is there public Mobike service working in Cuba?if yes is there any roaming or text or talk charges?

Reception bars

Why do my bars in the top right corner have spaces at the bottom like exclamation marks? I have not noticed this before. Thanks

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