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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9687 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20430 Views
  • 180 replies
  • 24 Bravos

Resolved! I am being over charged on my account I front Load my account

I Need A ModeratorI front load my account I had $ 23 I have $ 15 plan with $ 10 in rewards each month That means my due amount is $ 5 Plus tax NOT $ 15I am now down to $8 it continues to take my funds Someone please fix thisI am NOT Happy Usually I a...

Anonymous by Not applicable
  • 366 Views
  • 18 replies
  • 0 Bravos

usa phone

I cant make a phone call in the USA I bought and add on, i can text and use the dqta but no phone callsI see public is using ATT as its provider down here in Washington state, do i need to have a 5g capable phone to be able to make calls, never had a...

greener1952 by Great Neighbour / Super Voisin
  • 188 Views
  • 6 replies
  • 0 Bravos

Resolved! Did not receive SIM Card

I ordered my SIM card 2 weeks ago. I paid for it and have not received it yet. Can I go to my local public mobile dealer and get a new SIM card for free?

Resolved! eSIM Re-Download

I accidentally deleted my eSIM for Public Mobile and I need to get a new eSIM. Please help

CharlesT123 by Great Neighbour / Super Voisin
  • 231 Views
  • 2 replies
  • 0 Bravos

Resolved! Save a Phone Number

Hello, I’ll be heading out of Canada to Europe for a semester exchange for about 4 and a half months. Is there any way for me to save the phone number I currently have with PM to ensure that I can keep using it when I return? I don’t want to keep pay...

_alex_ by Great Neighbour / Super Voisin
  • 128 Views
  • 1 replies
  • 0 Bravos

visa debit rejected

I believe there  is a hold on my current visa debit I use for payments. This hold is on your end. PLEASE ACTIVATE SO THAT i MAY USE THIS CARD TO MAKE PAYMENTS 

billy888 by Great Neighbour / Super Voisin
  • 75 Views
  • 2 replies
  • 0 Bravos

Resolved! $50/40GB Can/US plan now is **5G speed**

Credit to @Yzeguy for noticing this. The $50/40GB plan is now 5G instead of 4G that it was until now. You have to change into the new version of the plan to get the higher speed (as far as I can see). My scheduled renewal to the 4G version hadn't eve...

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Public Mobile can't port my number right now error

Hello, I've just received my sim card in the mail yesterday and got my account activated. The problem is when I try to port my number i get an error reading "Public Mobile can't port your number right now, please try again".After leaving the page and...

Gryffenja by Great Neighbour / Super Voisin
  • 90 Views
  • 3 replies
  • 0 Bravos

Resolved! how to log in account

My bank card was updated and now my cell phone is down and my email can't be verified at the moment, I can't log into my account, what can I do?Please help me , Thank you 

JANELLWANG by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 1 Bravos

Duplicate payment

I mistakenly made 2 payments on June 30 so I did not expect to be charged in August as there would be sufficient funds in my account. But on July 30 I see a charge on my visa for August. Please investigate and let me know if you need more info. Thank...

MBeth by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 1 Bravos

Referal list

Is there any way to see the list of people you've referred on the new app and website?

XxdanxX by Good Citizen / Bon Citoyen
  • 202 Views
  • 8 replies
  • 0 Bravos

How to get another eSIM

Hi, I accidentally deleted my eSIM before confirming my account. When I try to log in on mobile, it sends a confirmation code that I obviously don't receive. How do I purchase a new eSIM?

Moe5 by Good Citizen / Bon Citoyen
  • 280 Views
  • 11 replies
  • 0 Bravos

Lost SIM and I can't log in to account as I can't receive OTC

I lost two SIM cards. I have two accounts for them. I know the password. I can receive emails associated with the accounts. I still can't log in to My Account I'm asked for a OTC (one-time code) as part of 2FA.How can I proceed to regain access to My...

kb181029 by Good Citizen / Bon Citoyen
  • 188 Views
  • 9 replies
  • 0 Bravos

Previous sim card not working and e-sim not available.

I have tried to change my plans on the old sim card but the account doesn't show my previous plan. Instead, it asks me to get a new plan. I got one just now with an e-sim card. I checked the IMEI and it said it's good to use. However, after I paid an...

Lavel by Good Citizen / Bon Citoyen
  • 237 Views
  • 12 replies
  • 0 Bravos

The port of my phone number is not working

Can support contact me? When I use the 844-232-xxxx number it says there is no port for my number.I've received the request from my old provider and replied yes....then hours later PM sents me a message saying that I needed to re-instate my request. ...

John14FR by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

eSIM, new phone update and removed.

I am kind of curious as to asking support, or even how to submit a ticket, i used the chatbot multiple times and all it was doing was sending me to error pages for ticket support. I am in need of a new eSIM to be sent, but i cant even properly submit...

Dyllan by Great Neighbour / Super Voisin
  • 164 Views
  • 4 replies
  • 0 Bravos

Resolved! Stuck in install eSim

I have a Google pixel 3 XL and I am pretty sure during the subscription process I confirmed it can use eSim and I asked to transfer my old Lucky mobile phone number along with the subscription process.I chose my subscription, paid and got email to ac...

Dragon66 by Good Citizen / Bon Citoyen
  • 689 Views
  • 11 replies
  • 0 Bravos

unable to process your payment

Hey, I just uploaded money onto my account in order to buy a US add-on, but the only message I get is, "Sorry, we are unable to process your payment at this time. Please try again later."Does anybody know how to proceed here?Thanks!

SarahKu by Good Citizen / Bon Citoyen
  • 169 Views
  • 4 replies
  • 0 Bravos

Sign in Changes.

I am very excited to finally see some changes being made in the Sign in and OTP Section! A while pack I made a post about some changes I'd like to see amongst Public Mobile, one of them being an extension of the 2FA 2-min Expiry.In my post all i aske...

Priority by Deputy Mayor / Adjoint au Maire
  • 141 Views
  • 3 replies
  • 3 Bravos

Resolved! Repayment

I paid too much how do I get my money back?

Nelson886 by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Resolved! charged for a subscription that was cancelled? Who to talk to.

So on Aug 1/23 i switched over to another provider and took my number with me. BUT a week PRIOR to that i canceled my automatic subscription on my acct, BUT as of Aug 1/23 there is a withdraw of 33.30 out of my acct for Public Mobile....now i also pa...

Scypher0th by Good Citizen / Bon Citoyen
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! Incorrect ESN/MEID for number port

Hello,I got a message saying I entered an incorrect ESN/MEID when porting my number. Is there someone I could contact to fix this? I think there's a Telus contact I could reach out to, could someone send that to me? Thanks!

paopao123 by Great Neighbour / Super Voisin
  • 220 Views
  • 6 replies
  • 0 Bravos

Resolved! How do you send a private message

Hi how do you send a private message to a a agent that has sent me a ticket that I need to reply to for the first time thanks you 

ChadCallum1 by Great Neighbour / Super Voisin
  • 314 Views
  • 2 replies
  • 0 Bravos

Resolved! Old $35 account data amount

Does anyone remember how much data was included in the old $35 plan and how much extra data for autopay? I know what shows on the account but for some reason I thought it was higher.  Total data shows 1.5GB available. Thanks in advance 

Lar1 by Great Neighbour / Super Voisin
  • 205 Views
  • 5 replies
  • 0 Bravos

Resolved! 2 accounts using same email

Last year we signed up through Walmart.  I have the transaction summary. It lists the same email for both of us.  When I login with the email it goes to my husbands account but when I click manage eversafe ID it has my info including my phone number....

Lvan by Great Neighbour / Super Voisin
  • 142 Views
  • 2 replies
  • 0 Bravos

Resolved! Refund for plan that did not work

I bought a 30$ US talk, text and data plan on approx July 1 and again around July 17. However, I was unable to receive texts, my data did not work and the phone was unable to be used/dial. I feel that I should have a refund for both of these plan pur...

BrentClark by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos
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