Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Have issues porting out my number. I started the request and now I can’t see my account number.
I had my purse stolen and it took awhile to get my new credit card d/t the mail forward mixup from my move across province. Point is I wasn't able to update my Public Mobile account with my new credit card details and now that I can login (I was havi...
Hey everyone,I’d like to switch from Rogers to Public. Currently, my dad is the main account holder of the rogers account that my phone number is on. There are 5 lines including mine. He pays the bill for all 5.I’m wanting to go on my own now. I am t...
Hello, I cannot get into my selfserve to correct my credit card information. It leads me to restart my subscription. Eversafe is logging in fine but won’t go to my account it has been less than 90 days. Please help.
my credit card expired and my account is locked. How do i add my new credit card card for payment?
Does the new $29 CAN-USA-MEX plan allow me to make and/or receive voice calls while I am in USA from either Canadian or USA numbers? Also, While in Canada can I phone USA phone numbers at no charge?
On Nov. 27 I changed to the Can/ US /Mex plan and also changed my credit card. On Dec. 01 it billed me the rate for my old plan on the old credit card.
Hi I would like to switch over my other phone number to public mobile but it will not allow me to pay for it. It keeps stating that payment failed. I currently have my daughter's phone with public mobile and would like to transfer my phone as well. I...
Complete activation with porting # in app but incoming TXT and call is not working. Only outgoing call and internet is working. Porting the # from Fido. Can't sign in PM as can't get TXT for two ways authentication to login. This is for my son's acco...
I need to update the payment method on my daughters phone. She doesn't remember and of her log in info, nor her email log in info. Is there anyway to access her public mobile account?
Hi my friend is having issues after porting.She cannot log into her account.Her text is not working.Can someone post a link here for me to forward to her to send private message for customer support thank you.
Hi,I'm switching from a pixel over to an iphone. The pixel runs with an esim, unsure how to proceed to transfer over to iphone...Thanks in advance
Hi, I might be going to Europe for a short trip. Does Public Mobile have roaming options going to Europe? Thank you.
Recently changed from Telus to Public Mobile (Telus) and now when I receive a SMS with a picture it just spins and eventually times out saying "not available". Although I received a few others that will download but most fail. I am using Google messa...
I already paid but it’s saying I need to pay to restore my service. I am not going to pay twice. How do I fix this and restore my service?
There are multiple charges on our son's account for October and November totalling $960.50.Can you tell us why? Is this fraud? This shouldn't be happening. October 1: $45.20 3 timesOctober 8: $45.20 *3 October 10: $45.20 October 10: $ 28.25October 17...
I can't sign into my app to finish the activation it just says checking session with the spinny thing going. It's been a week now since I purchased my plan and e-sim and have submitted a few tickets but no response on anything. I need assistance badl...
I would really like a S21 that I can use in the USA. which now seems to be LTE only.The list of compatible phones says "Samsung S21 FE 5G (EWB3 & above)"From what I can tell, EWB3 is part of a software/firmware/build number, but does not seem easily ...
I requested to have a land line ported into my account now i am unable to do two step verificationbecause code is being sent to ported number which is a land line that i have no access DGD
i signed up on Nov 22nd the services were great and everything is working fine. but on Nov 30th, there's no services with my account (no data, no voice). i submitted a ticket and they help me get my services up and running the next day, but there's a...
I'm trying to change my phone plan from my $19 3g plan to the $29 5g plan. I already submitted my credit card info and paid. but I can't transfer my number to the new pla
When using canada/usa/mexico plan in mexico, do i have to dial country code etc to phone canada, usa or mexico?
I have an iPhone 11 pro max that I just migrated to public mobile. I mistakenly thought it supported 5g and bought the 5g plan. Now my battery is depleting very quickly. I'm at 35% after 8 hours when I used to go more than a day. Battery health i...
I have a new iPhone 16 Pro, which uses an esim. My old phone is an iPhone SE with a 4G subscription. I would like to start a new 5G subscription with my new iPhone 16 Pro, and cancel the 4G subscription with my iPhone SE, but also transfer the phone ...
My husband would like to take advantage of a Public Mobile Cyber Monday promotion (expires today), but we are out of the country, and will not be back until January 9th. (I am currently on PM.)We have previously verified with Public Mobile that he n...
I currently have a $34/mo 50GB Canada/US plan. When go into to change subscription, I'm unable to see this $29/mo Cyber Monday plan. How can I get it?
Signed up and can't finish my registration as when I try to sign in through the app it just loads a blank white page?
Hello , please give me a link to contact the manger. I need the instructions
I have recently switched phone providers and wanted to keep my old phone number. After saying yes to the text message that TELUS sent me to confirm that i wanted to keep my old phone number, I was supposed to receive a code from Public for my eversaf...
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