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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How can I transfer my eSim to my new iPhone?

Hello,I just purchased a new iPhone and tried to transfer my eSIM from my old device, but the transfer didn’t go through. I received a message saying that eSIM transfer is not supported.I really need to use my new phone for work this week, so I’d tru...

Sending a message

Just returned from uk and I can’t send messages to some of my friends

Resolved! How do I get two numbers moved?

Applying to change from Rogers to Public, it says my Rogers account will be terminated when my number is moved to Public, but I have two lines on my Rogers account and want to keep the numbers for both. How do I do this?Ted

Resolved! CHANGED EMAIL

my email was xxxxxxxxxxx it is now changed to xxxxxxxxx and my number is 438-xxx-xxxx i lost all my info. best regards Edit by Dunkman: removed personal information

Plan

Why am I paying $25 a mth and only getting 1g a mth

Cant loggin

Won’t recognize email or phone number

Volte on phone

Hello. I just checked my phone IMEI # on PM website. It shows that my phone is Volte capable and 5g. But when I call, it falls back to 3G. Do I have to contact PM to get Volte activated or just wait and it will be activated in due course. Thanks

Cancellation

I would like to know if I'll be refunded (mostly) for the month as I've decided to switch back to my original provider.

Sim card locked

Why does my sim card keep locking? I have valid account with no payment issues

Resolved! Urgent

Cannot call, send text and connect to mobile data.Please help.

Why can't my credit voucher go on my account it keeps saying can't process

My credit voucher don't go on my account it keeps saying can't process and I try and can't get in to my account

Can't receive 6 digits code one transferred number.

Hi. I just transferred my numbers from Telus to Public. On my final stage the 6 digits code was sent to transferred numbers which required activation. In result I'm unable to complete the process to activate the account. I don't see any alternate opt...

Resolved! Cancelling your subscription to Public Mobile

Hello,I’d like to know how can I cancel my subscription to Public Mobile. What are the steps I need to take? Does anyone know? Thanks so much.

My account issue

I had account for years however, recently it asks me to active my account. The app asks me to start with selecting a plan. Since I have a plan and it is working. Please help with the issue with My Account

Account closed

My account was suddenly closed. My login not working and it will not recognize my phone number. I have been with PM for over a year, and payments regularly made. I can’t get in touch with a CSA.

Recover my phone number

Hello I bought a new sim card because my cel phone was stolen but I need support to activate my sim card with the same phone number with a new phone number. Thanks

My account won't activate

Re: Login to my account

Please help

Cancelled subscription - refund?

Hello, I subscribed for a few days before getting a better offer at another courier. Will I be refunded the subscription fee I paid? How will that be calculated and when can I expect to get it. Thanks

Can't complete setup

Can't complete setup, wont accept BMO Mastercard."Payment Failed! Please try again or use a different payment method."

Missed sms while unsubscribed

Hi, is it possible to recover the messages/calms I missed while unsubscribed?

Wrongly choose esim , now cannot activate or switch to physical sim

User: xxxxxxxxxxxxxI using the public mobile website to buy esim after filling IMEI number, then after subcribed payment, the phone said it does not support esim ( even the website check and said ok). So, the esim have not activated yet.Now I want to...

Suddenly my phone works if caller isn't 604, but if 604, phone rings but no sound.

Email change error

I’m getting confirmation emails to my new email address that I’ve successfully changed my email address however I’m getting an error message on the app and the email address does not change. How can I fix this?

Reply to a secure message

How do I send a secure message!

Need help switching eSIM and plan to my public mobile number

my phone broke, so I got a new iPhone well new to me iPhone I couldn’t figure out how to switch the Sims so I ended up making a new account and now have a plan for $56 including tax and it wanted me to pick a new phone number. I just want my other pu...

Can’t activate services

Can’t activate services keeps bringing me back to main screen

Resolved! change plan

Hello, I try to change my plan on my old one but I can not, Ido not need Data, Could someone help me?

Log in

Unable to log into the app to complete the activation process. Keeps sending codes to email, I enter the code and it takes me back to log in screen. I’ve tried several times without success.

My phone is stolen two days ago

My phone is stolen two days ago and I canot login to my account to put it on hold because I needs two step verification both email and sms OTP. How I can put my account on hold when I have no access to my phone?

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