Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have to travel to the US soon as I have family there. I see online that a burner phone is recommended. I can get one of those on Amazon. So what do I do with the burner phone in terms of setup? I imagine I can get a sim or esim from Public Mobile ...
Have an active lucky mobile account with a number I would like to forward to public sim but I don't have the lucky sim card or phone just the open account
Since the majority of us have unlimited Canada Wide minutes is there any chance that the, “Paid For” Canada Wide Add On Minutes, could be traded in for an LD plan, a bill credit, or Data that expires when used up? We did originally “pay” for them.
Like the title says, I missed a payment because my CC was charged earlier than expected. I can't access my account because I no longer have access to the email I used to create my public mobile account. I've tried making a new account and using the S...
unable to make payment either by purchasing a payment voucher as system is down so purchases a prepaid visa card and this was also declined as "unable to process request"
So, apparently I have a CS_Agent telling me that I need to provide the following information in order for them to look at my account...Full name on account (completely understandable)Phone number associated with account (completely understandable)Add...
New subscriber here. After I subscribed, I get an email with a subscription Promo code that expires on Nov. 7th. But I've already subscribed! I click on the link and it takes me to the page to subscribe.Is there a way to apply the Promo code after w...
Hi RCS is stuck at connecting. I've tried all the steps to resolve. Turned off RCS, cleared cache, forced stop , reset network settings then rebooted Samsung S21. Turned RCS back on still stuck connecting. Is there a bigger issue going on?
I am unable to call in the us or back to Canada. Texting works both ways. I put the SIM card in a iPhone with all updates and having the same problem. Texting only. Hot spot works only in the iPhone. Not the Alcatel phone.the roaming service is t mob...
How do I get my service back once I buy a new phone? I want to keep the same phone number! Do I just order a new SIM card, get it shipped to the USA or can I buy an eSIM and do it all online??? Please help!
I have been activated for 3 years. I payed my 50.00 today and im good till November 28. So why is my phone number changed? It sayingi used all my minutes and my number has been changed. I was my number and plan back. I didn't do anything wrong or cha...
My phone number changed, and I used my email address to log in to public mobile. The problem is every time I try to log in to public mobile, it automatically send a text to my old phone number which I no longer have access to. This is probably annoyi...
I've recently noticed an unannounced increase in Points required for $20 towards regular plan renewal...now you must redeem 20 Points instead of previous 15 Points to get $20 toward regular plan renewal. (No Solution awarded unless you can get them t...
I am a public mobile subscriber trying to port out my number to freedom mobile. But they are saying that my number is not within their service area. and that it cannot be ported to Freedom. Is there a solution to this?
My previous provider said that Public Mobile cancelled transfer today at 1:30.I cannot receive calls or send texts.I need help and the support is not there.What do I do?
