Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I noticed that switching to a 90-day subscription provides further discounts than monthly subscriptions. If I were to switch to a 90 day subscription, would that mean that I would lose my monthly reward discounts?
Hey, I am trying to switch my plan to a 5G plan for $40 / month but the plan disappears when I am logged in a under manage subscription and only shows up when I am not logged in. How can I get the missing plans to populate when logged in?
Does public mobile support *67. I don't know if I'm doing it wrong or its not supported.I dialed *67 xxx xxx xxxxI also tried placing a 2 second pause between *67 and number. Both don't work. I know how to block all outgoing calls. Not what i want. ...
HelloI am using a moto g5 action. I want to know if it's possible to know when a call is in reality a call to my work phone. On other words is there a way to know if a call is coming from a forwarding feature. Does public mobile make it ring differe...
Local landline callers are told my cell phone # is long distance, they must use 1 in front of my number and get charged long distance fees. How can this be? My mobile was purchased locally. The phone works fine otherwise.
Can existing customers switch to the better promo plans? Currently on the $45/40gig monthly 5G plans, was interested in upping to the $45/50gig with 3 month subscription but when I try in my account, only gives me the option of lowering my price on ...
I’m trying to log in my account but I always got redirected to create and choose a plan like if I new in the service(I have a year). I already have a subscription, sim and pre authorization payment. How can I resolve this? I have a month trying to lo...
Hello! I am still on the old rewards system (not the points system) - I'm thinking of updating my plan since it's way worse than some of the current ones on offer. I just need to check it won't automatically sign me up for the points if I do this? On...
If I have the 60GB Canada - US plan on a sim in my phone; would I be able to purchase another SIM for my hotspot device that can share that data usage? The hotspot will be used in my RV when I travel.
Before this last summer I would get a text from 611 every month when my payment was received and when my data usage reached 75% and 95%. Now I only get a text when my data usage reaches 95% which is not that helpful. Has anyone else noticed this?
i need account number of my public mobile number, i only have phone number with me. i forget my email. please someone help me
Hi,On the main page (list of plans) for Quebec, the 50GB Canada-US plan indicates "unlimited data":When you select this plan, the webpage then shows the plan without the "unlimited data":I'm pretty sure that this plan doesn't actually have unlimited ...
Can’t download my ESIM so no access to account
Hi…I will be in Mexico for a month in January. I would like to use my phone at the airport to book a Uber…need tips to do that…do I have to buy a sim. Ard with data? Or else…because Piblic Mobile do not offer international plan ouside the US…??
I paid $54.88 for 4g $39 plan and a sim card a week ago, and activities today, and changed to 90 days right away. Got charged $114.24 again. How about the first payment $54.88?
I can't login. Says the code it sends to my email is wrong.
Hello,I was recently in the U.S a few days ago and purchased the US Roaming - 3G data plan (15 days). It barely worked while I was in the U.S and I was unable to use it. My account usage shows that I have 2.94GB/3GB remaining. I am now back in Canada...
I'm trying to verify my LinkedIn profile and LinkedIn works with clearme.com for verifications. I'm getting an error that my mobile carrier is not supported and I went through a lengthy support process with the CLEAR team that eventually led to them ...
My current plan is not working, i Subscriped 50 CAD , USA - CANADA calling and 40 GB data , ITS NOT WORKING IN WHILE I AM IN USA. KINDLY FIX IT PLS. thanks
Hello, will an iPhone 6 that has not been updated in a while work with Public Mobile- currently with Bell and works
I need my account to be frozen. My phone was hacked and my bank account too
Hi, what is a badge exactly? Is it the same as a Point?
I have been no cellphone service all day in Châteauguay, QC where I live. Any outage going on?
Bell Canada believes we owe them money. I told them we have a new carrier, and the new Carrier (public mobile) took care of everything and put our home number with them. Advice on how to prove to Bell, that we are with Public mobile since Aug.12th?
Hello! So Im helping my mother setup her account and it turns out her phone is not compatible with eSIM and it was signed up for eSIM. Ive purchased a physical sim card however I cannot continue to activate account as it appears to only let me do the...
I partially set up an account for my mom, but she didn’t have a SIM card at the time, so we logged out. We were able to log back in, but when I hit the button to continue the set-up process, it redirected back to the login page. How do I get it to mo...
I have no internet connection, I can only receive calls I need help urgently.
Hi - I'm new to PM and have purchased a plan. When I bought the plan, I selected eSIM because I thought my phone was compatible (iPhone 13 mini)... but apparently it is not compatible and I need a physical SIM card. How do I go about requesting a phy...
Is there a way to actually speak to a customer service rep or is it all online?
Hi, how do I change plans if I want to do this?
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