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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Payment is higher than amount due

Hello! On my PM payment page, it says that my payment should be $10,35 ($15 subscription, -$6 reward, $1,35 taxes) since at least November 2023. However, I've been billed $11,50 since January 2024. Does anybody know why, and how the payment can be fi...

Lost SIm Card.

I lost my Sim card. When I tried to log into my account, it wants to send a code to my cell phone to verify my account. Unfortunately, my cell phone will not work because it has no Sim card. I haven’t been able to select another verification option S...

All incoming calls are shown as "Private Number" on Phone Display

Hi,I am using google pixel 6A. Everything was working fine a week ago. But recently the phone has started showing all incoming calls as "Private Number". Even for the contacts that i talk to on daily basis.I have tried going in to call settings to se...

Resolved! ESIM not installed - Stuck on Step 6 of Activation

Just purchased a plan and activation is stuck on "ESIM not installed" page. I still haven't received a welcome email from Public. I did receive it for my other lines. Chat support is not available. Submitted a ticket - awaiting a reply.

Resolved! Trouble porting number

Downloaded the app. Got through the transfer process, but says subscription not activated. Anyone else been able to solve this?

Using the data add on

Hi! I believe Public Mobile gave me lots of data add on but I don't know how to use it. My plan currently give me 50 GB and I never use all of them. Should I switch to the cheapest plan to use the promotion?Is it safe to do so? I don't want to loose ...

Resolved! Locked out

Hello; I'm locked out of my main account, and i've waited 8 hours from the one hour time out period. Talking to "chat" put me in an endless loop of useless "please log in to reset your password" crap. It says to send a direct message to support, but ...

no caller ID

My phone always showed caller ID but now everyone that calls me is coming up as private number. I have checked all my settings, with no luck. Please help me.

ESIM Not installed. HELP

I am porting back over from Bell and getting a message saying Esim not installed while trying to complete activation. @ Mod @ Support edited by computergeek541: removed tagging of the usernames of "Mod" and "Support" as these are not staffed by Publ...

eSim not installed

I've been having issues with getting it downloaded. How do I request to use a Sim card ?

Lock phone

Hello, my good people. Can anyone tell ME. What's an SIM ME LOCK [NP]. And where can I get it from. Android phone Cloud C7 Mobile.Thanks advance

Resolved! locked out

I've been locked out of both my sons and my accounts. ive been a customer aboit 15 years. it's been well over a year and have tried everything that ive been told. im only able to post this because i used a new email and a link that someone posted for...

Resolved! Cannot send or receive picture messages unless I reset my data settings

I have an ASUS Zenfone 5, and I've tried all the solutions presented in articles found here (resetting APN settings, APN type, etc.) and on the ASUS support site, and all I have found that works is resetting my data settings to factory.The catch is t...

Resolved! SIM card payment

Hello, With the promotion the SIM card was to be free however I had to travel an hour away and pay for it. I was expecting a credit for it when I signed up however that did not happen. Please advise.

Resolved! No response from any agents, no service, no phone. PLEASE HELP!

Hi all,I was having issues with iMessage and after troubleshooting with an agent I was advised to factory reset my phone. I expressed concern about deleting my eSIM, but was advised to do so anyway and use the link I was sent to reinstall the eSim.Af...

Resolved! Email regarding 240 gb of data customer service ripping me off

The message I got basically said thanks for being a loyal customer (over 5 years) and here is 240 from us to say thanks. My data stops working I get help in private messages arguing with me that it means if I keep the same plan (it never said that an...

Resolved! Using the Canada-US plan in the States

I have the 50GB Canada-US plan. Is there anything I need to do in advance in order to use the plan in the United States? Thanks!

Resolved! Invalid referral code

Hi,My friend tried to activate with my referral code and PM's site says it is invalid.Is there any refer-a-friend limits on PM now?Thanks edited by computergeek541: picture of referral code removed

Service

My cell phone service is there anyone else in Nova Scotia have none

Resolved! How do I know US Roaming will work?

In March 2022 we took a trip to the USA. I bought 250Mb of US data thinking this would be lots for our few days down there. I don't typically use very much. I was on a 1G plan and it was usually fine for the month. Within about an hour of crossi...

Switch plan

Shortly after I signed up I noticed a $24 plan that's the same as mine but with 4GB of data instead of 1GB. I haven't been able to find a way to switch to that plan. I've only been a subscriber for a few months.

Cannot Access Account

I am not able to reset my account and update my billing details.

I have been locked out of my account for over a month. I have autopay, so still using phone. HELP!

I have been locked out of my account for over a month. I have autopay, so still using phone. HELP!I am not in 'Ever" as far as I know for this account I still had the 2-account system. A separate community account. I think I need a service ticket how...

Text messages

Why can’t I get pics to download in my text message

Can't buy US roaming talk/text

I have $15 credit on my account. I want to buy 15 days of US roaming talk/text. Have tried to do that about 3 times. Every time it says the purchase was made but when I check my account the $15 is still showing in available funds and there's not indi...

eSIM to sim

I got a phone plan with eSIM but doesn’t work. I bought a physical sim. How can I switch my subscription to physical sim

No longer have access to email I used to set up my account

Hi, I have a public mobile account but I think I had it connected to my old work email which I no longer have access too. I need to update my payment method on my account but currently have no way of doing so. Please I need help I desperately don't w...

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