Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My subscription renewed on the 3rd and the $56 automatically came out of my chequing but I got a message saying suspended for nonpayment. Can I get the money refunded and pay manually? I did pay online the last couple times because I needed more d...
I can't remember what the communication was from Public Mobile but I believe I've been moved from the legacy $15 plan to a new $18 plan. Is this compulsory? Are we not permitted to remain on the $15 plan? Additional question. I'm reading that there i...
Hello so I got a public mobile sim card and did the whole transfering my number and all and the account was activated and all. But when i put the sim card in it ended up being a faulty sim. I was told to get another so i did and now im trying to swit...
I'm looking for a new android phone, real basic - phone, text, alarm clock, browser, touchscreen, camera, GPS, SD slot, etc., decent battery lifespan (5 days would be nice), and not too large (6x3 inches max).Thought I'd reach out to the community to...
I cannot get data in the US. I have gone to cellular but the option to automatically switch over to roaming is not available switch data roaming on and there is no option to do so
Hi there, Im in desperate need of help with my account, currently under a new account because I can't access my other account. Someone has gotten into my account took my SIM card and phone number and now I can't access it at all.I don't know what to ...
Several of our contacts receive Out of Service message when they try to call either me or my husband on our respective PM numbers. This seems to be a common problem with PM. What is the fix?
I have.Been faced with a very annoying situation.My mother wants to join, and I have purchased her SIM.. After going through the sign up process, and entering my referral code, attempting to pay for and finalize the transaction has been IMPOSSIBLE! S...
I have a new phone number using my old phone number’s account, as my old number expired, but text message still sent to my old phone number , where I can switch the text messages to my new phone number?thanks
I am a new subscriber of PM and noted that most of my data usages were shown at mid night when I did not use the network service. Please advise if there is a delay in charging data usage on the Usage History list.Thanks
My visa was frozen and I resolve it but now I'm trying to pay my account since you cut off my phone. I need a phone. I put in the sim card number as requested but it keeps coming back invalid. I don't have any other sim # so how to I pay my bill to g...
Hello I pay for the plan that promises 5G speed and I have best have one maybe two bars of LTE but will drop down too as low as 3G. I don’t understand why the connectivity is so low is this because I have an eSIM would it be better if I bought an act...
Hi Folks,Shortly be travelling out of country (North America) for couple of months and I'm looking for options as Wi-Fi calling is not available to receive any text messages for OTP's. Pls let me know.Thanksvkale
Was referred to Public by a current subscriber who gave me a code from his account that was supposed to give both he and I a $10.00 sign up credit. Sign up initially refused code, then accepted it , but see no evidence of the $10.00 credit in my acc...
I am getting the "Activation Unsuccessful" error all of a sudden when trying to use iMessage and FaceTime on my up to date as possible iPhone 8+I have checked the forum and CHAT GPT for a solution and nothing seems to be working.How do I contact some...
I received a message that my payment failed for some reason (didn't say why). When I go into the portal to resubmit the payment, it's trying to force me to change my plan. This is unacceptable—I do not want to change my plan, I just want to make my p...
Hi, I have question. I could activate my account on Sep.24 and this was first payment but there is another charge on Sep.16th, same amount $22 regarding from my master card statement. Could you find out what this for? I remember I created my account...
I subscribed two days ago but my phone couldn’t connect to public Mobil. My credit card was charged and I received no service. After many attempts to connect with zero customer support, I want to cancel subscription and ask for refund. Extremely frus...
Screen not working on old phone so took sim card and put in new phone, Is there a way to retrieve files from old phone. Also having problem with data not working and not receiving some text messages
I'm currently in the EU and unable to log in to my Public Mobile account. When I try to sign in, I receive the following message:“We’ve noticed you have an active Public Mobile service and would like to confirm your full access.”However, I don’t have...
I went through the steps to port my number from PM to a new provider. I received a text that my number is not active; however my service doesn’t end until tomorrow and when I call the number it rings. Any ideas? Thanks in advance!
