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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9686 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20430 Views
  • 180 replies
  • 24 Bravos

Resolved! I want to get an eSim with same phone number

Hello All.My daughter's phone plan exp tomorrow, with another carrier.  I want to get her a PM eSim with the same number.  I went through the purchase process,  until I hit the purchase page. I'm not sure if I should continue on with the payment.  I'...

RT11381 by Good Citizen / Bon Citoyen
  • 389 Views
  • 9 replies
  • 0 Bravos

Terrible Service

I need to cancel and get my 50$ refunded please.. my phone doesn't even work now with your carrier company. I don't receive calls, can't make calls or texts.. 

Knotty by Great Neighbour / Super Voisin
  • 197 Views
  • 4 replies
  • 0 Bravos

Resolved! Points Back for July.

So I have one of my own Accounts which Is on the $15 • 250mb Subscription and for some reason I still haven't received my 0.75 Points Back this month..The Account Status is currently Active and there is more than enough Available Funds to pay for ove...

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Priority by Deputy Mayor / Adjoint au Maire
  • 297 Views
  • 11 replies
  • 0 Bravos

Resolved! US add on

I just purchased a US update. When I call the states my phone tells me I have used all of my available minutes and the call does not go thru. I have not made one call yet.

smgraf by Great Neighbour / Super Voisin
  • 172 Views
  • 3 replies
  • 0 Bravos

Resolved! Community log in

So I have been trying to log into the community for weeks. but each time it would not recognize me and would want me to create an account. I have an account I had contact people that I could communicate with. Now it made me pick a new user name and n...

Sherbert1 by Good Citizen / Bon Citoyen
  • 291 Views
  • 6 replies
  • 0 Bravos

Resolved! WIFI Calling

Hi, is thier a way to get around the wifi calling feature? I need to have this feature for work. I work in a metal building and when I was with telus I had wifi calling and everything worked great and I have now been with PM for a good two year and t...

Sherbert1 by Good Citizen / Bon Citoyen
  • 848 Views
  • 17 replies
  • 0 Bravos

Accessing the account

I purchased a public mobile sim card and I activated an online account on June 4th 2023, I requested transferring my previous from another provider, I purchased a prepaid plan with reoccurring monthly payment, and I have the receipt of payment, from ...

Mojtaba__kh by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! Points

are there ways I can easily get points ?

Candace6 by Great Neighbour / Super Voisin
  • 190 Views
  • 4 replies
  • 0 Bravos

Port Kurfuffle.

Today I had a new experience when it came to Porting someone into Public Mobile from Telus. I always create every single Public Mobile & Ever Safe ID Account with a New Phone Number and Port in + Change the OTP EverSafe ID Number after the Account ha...

Screenshot_20230803_152751_Samsung Internet.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 122 Views
  • 2 replies
  • 0 Bravos

@CS_Agent

@rying to release my public number to port out

KimHarwood by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos

My account is paid up but I have no service. How can I reactivate?

I changed by credit card info on my account a couple of weeks ago. today, I have no service. When I logged into my account it said I had a balance owing. Not sure why the balance wasn't charged to my new credit card, but I authorized chatbot to proce...

caminoj by Great Neighbour / Super Voisin
  • 141 Views
  • 4 replies
  • 1 Bravos

$45 • 5G 30GB Unlimited.

Wow, I think I asked for this exact Plan when I made my 'Community Recommendations' Post, and now it's finally here!  There is no way In heavens green earth that any other Provider would be able to offer a Plan like this. I'm extatic! 

Screenshot_20230803_130449_Samsung Internet.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 175 Views
  • 4 replies
  • 2 Bravos

Resolved! 5G 40GB Canada-US.

Now that the $50 • 40GB Canada-US Plan has changed from 4G Speeds to 5G Speeds, is it guaranteed to still include the exact same Calling and Texting features as the 4G one did if I change mine to it? I just want to make sure that even though it's now...

SmartSelect_20230724_124429_Facebook.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 247 Views
  • 4 replies
  • 0 Bravos

Mobile data not working

Mobile data has stopped working about 95% of the time.  Sometimes it works briefly.  Prior to this issue I have made zero changes to my phone.  I looked through the forums and tried a lot of the solutions offered by other users with no luck.  I also ...

tofupunx by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim transfer

I have a previously used public mobile Sim for an old number that I had. I’d like to know if I can transfer that Sim card to my friend and have it reset for her to sign up with Public Mobile.

Marley0514 by Great Neighbour / Super Voisin
  • 121 Views
  • 4 replies
  • 0 Bravos

service payment

hi i paid my bill for aug now theres a charge of 28 $ for aug 31st?

lace by Good Citizen / Bon Citoyen
  • 555 Views
  • 23 replies
  • 0 Bravos

service

hi, I am looking to find out what is wrong with my service , I cannot make out going calls, send texts or anything on my phone service. I my settings it look like Virgin still my carrier as well as Public Mobile 

gsamms by Good Citizen / Bon Citoyen
  • 148 Views
  • 7 replies
  • 0 Bravos

Stolen money

I was on a $40 4G plan. It always renewed on the 4th. So today, being the 3rd, I logged in and changed to the $39 plan.But... instead of renewing on the 4th, PM took payment out yesterday ( aug 2) which I knew nothing about until I checked my CC.So t...

Dano58 by Good Citizen / Bon Citoyen
  • 532 Views
  • 21 replies
  • 0 Bravos

how to activate a physical sim once the esim activation failed

Hi, Today I bought a new $15 plan with public mobile ,create a new account and made payment . when I purchase I choose a esim. i choose a number. But esim not activating on my iphonexr. so I bought a physical sim from store. how I stall the physical ...

Pauljk by Great Neighbour / Super Voisin
  • 173 Views
  • 4 replies
  • 0 Bravos

How to cancel the account and get the refund

After purchased the plan and installed the App on the phone. When I try to activate the eSIM, I got the message as attached picture. My hone is S20 don't know why eSIM is not available

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MindyL by Great Neighbour / Super Voisin
  • 249 Views
  • 3 replies
  • 0 Bravos

Call History from a year ago

Hi,How can I access my call history/logs from august 2022, a year ago? I need to find a phone number.Thanks,Hillary

Hillary3 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! I am being over charged on my account I front Load my account

I Need A ModeratorI front load my account I had $ 23 I have $ 15 plan with $ 10 in rewards each month That means my due amount is $ 5 Plus tax NOT $ 15I am now down to $8 it continues to take my funds Someone please fix thisI am NOT Happy Usually I a...

Anonymous by Not applicable
  • 366 Views
  • 18 replies
  • 0 Bravos

usa phone

I cant make a phone call in the USA I bought and add on, i can text and use the dqta but no phone callsI see public is using ATT as its provider down here in Washington state, do i need to have a 5g capable phone to be able to make calls, never had a...

greener1952 by Great Neighbour / Super Voisin
  • 188 Views
  • 6 replies
  • 0 Bravos

Resolved! Did not receive SIM Card

I ordered my SIM card 2 weeks ago. I paid for it and have not received it yet. Can I go to my local public mobile dealer and get a new SIM card for free?

Resolved! eSIM Re-Download

I accidentally deleted my eSIM for Public Mobile and I need to get a new eSIM. Please help

CharlesT123 by Great Neighbour / Super Voisin
  • 231 Views
  • 2 replies
  • 0 Bravos
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