Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
So I have a $15 very basic plan of 100minutes talk, unlimited SMS, and 250mb data every month. I received a text from Public that the price is increasing to $18 on Oct 30. So I wanted to check to see what's going on, and when I looked at my dashboa...
I have two accounts. One is for myself and the second is for my wife's phone. They are both linked to my email accounts. xxxxxxxxxxxxxxxxxxxxxxx and xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. She has never used email in her life. Both accounts are paid by my ...
I have the same situation. I forgot my aacount password and my credit card associated with my public mobile account expired. I sent the message with creating a new account, but did not have a reponse yet.
I am having the same issue. I used a voucher and it shows the amount on my balance but it didn't take the voucher for my payment so phone is still suspended
Hi The Community,I want to change my subscription plan. Currently, I am using C$30 (monthly) package: 15GB of Canada-wide data at 4G speed up to 100 Mbps, Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messa...
PM system is not processing new credit card information (expiry date). Have used the Payment section of My Account several times and keep getting a "unable to process" message. The a;; cc info is the same except the new
I have an iPhone 13 in Canada which won’t connect to any 1-800 service!!I get a message unable to connect!Why? This is recent, have never had this problem before
hi i had already spoken to a person by e mail i had changed my email and password and i still cant get in you guys say its because of my email change , I don't have access to the original email address my account was setup with i want to change my...
But I log in. I have an account but it doesn't think I do and I can't chat with anyone and I've sent messages to a CS agent but no idea of that even works. I am totally lost and just need an account number
Hello, I renewed my plan because the previous one had expired. The system showed that everything went through successfully, but I’m unable to receive SMS messages. Please look into this and help me resolve the issue, 20 dollars is not a small amount....
My account wants to text OTP to a number that is not in service...I guess it is the number I was initially assigned before I ported my number over. How do I get support to change it?
I"ve been getting the 95% of data used and use less than 1gb a month out of 75gb. At around 1am every night more than a Gb of data is being used while i"m sleeping.
My plan is suppose to incur canada, us, and Mexico but I'm having difficulty calling outside of canada, particularly to Mexico. Dudes anyone know why this may be?
I bought an eSIM and activated it on my new phone,but now I’m giving that phone to someone else.I want to use my old SIM card in my old phone again, but it’s not working.Please help me get my SIM card working again.
All of this nonsense is unacceptable that i cannot talk to a person from public mobile to address a phone plan issue and coming on here looking for answers from other people. Am i paying other people a phone plan each month.
Sending this message on behalf of another public mobile user who has trouble logging in their account for the following reason:I recently purchased a new phone (16e). I wanted to transfer the information of my old phone into the new one, and to do t...
