Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Before I activated my account I have been charged once and during activation I was charged twice. Need some help please.
Hi! Ok, so, I switched plans to the Canada-US plan on Sept 26th, used it in Maine the next day, everything worked fine (internet and text, I didn't make/receive any calls). The following week, I have no internet, text or phone call abilities. Nothing...
I have signed up for a plan with Public, payment has been taken. Got the SIM card on Friday. Started process on Saturday. An error happened when it seemed like I was nearly done the transferring process. I cant log in. Every attempt leads to get new ...
Since entering the USA I can not receive or make phone calls. Drops calls and when people call in it goes directly to voice-mail. I bought the usa talk and text plan and it shows up in my account.
can a csm contact me about transfer prepaid number to public mobilelike to keep existing koodo numberalready registered sim with PM, we have the old Koodo sim number, koodo account number and the new PM sim number Glenn
i have tried to activate my subscription and something did not go right? i cant seem to get past this ?it goes to the log in page, i get my email and password, and then the page goes blank?
How do I change esim from one phone to another? I am not able to send message to customer service. @CS_Agent
Please help with my daughter's issue where she created a new public mobile account with a sim card, and we run into problem with looping resume activation, it just keep going to a login pageshe was unable to create a community account to seek assista...
Hi, this month a subscription for 20GB data appeared in my account. I am not aware of this. Can you please check what happened? I do not need this add-on/subscription. How can I cancel this as my credit card was charged today(this is how I found out ...
Hello,My name is James Thorpe. I have service with you, my subscription is the $25.00. I have made a monthly payment to active my service. It was working good yesterday, but today I went to make a call or text to someone. The call would say I have no...
How long is a normal response time anyways when private messaging customer service? I’ve waited 18 hrs and submitted two tickets without a response. I just switched to public mobile and have had issues with my SIM card trying to activate and keep ge...
I think somehow I made a mistake. I purchased a 90 day plan because I expect to stay on public mobile. However, I thought I purchased a Canada US plan. Since I can’t make US calls I’m guessing I made a mistake. Is there a 90 day US/CAN and how do...
I ported my number from lucky mobile however the port did.not go.through completely. Said I put in the wrong imed number or something to that regards.so now I have lucky and public mobile with the same number as it shows on my phone. Please help
hi,I got new subscription and added the number to be transferred but still service is not working and phone is not transferred yet.@CS_Agent
I need my puk code I didn’t know what I was doing and now I can’t access my number that was made with this phone shortly after I got it
My old debit card that was attached to my account expired, so I need to add my new card. Problem is every time I try it gives me the error below. It's been almost a week now and I've tried clearing my cookies and just about everything I can think of....
I'm trying to buy some roaming minutes and data as we're leaving the country on Monday morning but the site keeps saying it can't process our transaction right now, please try again later. I've tried it in incognito mode. Same result. Any ideas?Also ...
It seems the questions and answers I need are outdated. What I’d like to know is, once I refer a friend, they put in my code, will I receive a notice that my referral went thru?
So I purchased a SIM card and a $40 plan. It took a week for the card to arrive, and I've been chatting with an agent because I wanted to make good use of the monthly plan but now it's mid-month and I am going away very soon. They won't offer me a re...
Can’t access account and need to update credit card number as my service is on hold. Can’t make or receive calls
Not a question, just wanted to remind everyone that when you switch from 90 day to 30 day plan, you should expect to get x3 the rewards for the first month of the 30 day plan.My example:I switched from the 12GB 120$/90 day plan to 15GB 40$/30 day pla...
We have probably about the cheapest plan on PM (3 yrs now). We call & we text, we don't use any data on the phone. Our Account (Subscription details) mentions "Unlimited International text", which I do not recall seeing before. There is a solid g...
I was refered by my friend, I already input the code of my friend, but we didn't get the points? What do I need to do next？
Hi there. Does anyone know if I can switch my simcard from an S7 to an S20? Thanks
After resetting the data, access to the e-SIM was lost. How to get a QR code again?
I enter the IMEI instead of MEID and number wasn't transfered.Is there someone that can help?@CS_Agent
I will want to order a Uber at Miami Airport. What do I need? Just a roaming data plan? Could I use my free international long distance minutes to order a Uber?
Thanks
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