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Can't receive code or reset password

I can't reset password or use public mobile service, not receiving code.

eSIM to Physical SIM - No Service

Hi,I am a new Public Mobile subscriber. I initially set up my account with an eSIM, but it did not seem to actually work and my phone appeared to still be connected to Bell (old service). The eSIM created two profiles on my phone which just seemed to...

CS_Agent reply times on Stat Holidays

Yesterday I ported in a number from Freedom mobile and I've noticed a very strange issue, incoming and outgoing texts work well, data works well and so does outgoing calls however the incoming calls ring for a while and then hang up without going to ...

Puk code

Locked out of my Sim got a ticket so where is it?? 

Tôi mua một cái esim. Nhưng không thể gọi và sử dụng dữ liệu mặc dù tôi đã nhập mã kích hoạt chúng

Tôi mua một cái esim. Nhưng không thể gọi và sử dụng dữ liệu mặc dù tôi đã nhập code kích hoạt chúng vào điện thoại

$10 referral credit not applied

good day, i used a referral code when I signed up and activated my esim and new account but never received the $10 credit.thanks,

Cannot Receive a verification code in China

Hi,I suspended my account a week ago as going back to China. Then later to get a verification code. I resumed service on Public Mobile, and I paid the subscription just 15 minutues ago. But I still did not receive the verification code through messag...

new Sim, chose number, said it was activated, never received code to confirm phone,eversaf keeps se

new Sim, chose number, said it was activated, never received code to confirm phone,eversaf keeps sending ,i dont receive code

Signing In Issue

The App wont let me sign in. it keeps kicking me out and going back to sign in page. I have tried to sign in multiple signs.i need to register my sim card number and also find out my account number with public mobile. 

Help me cancel my account

Account Access

Hi,I cannot get into my account.  I was able to log in with my email address and password but when I got in with these credentials, it went to the public mobile website.  But nder "My account" tab at top right, I cannot get into it.  This is where I ...

Change plan

I want to change my plan to $29 Box day offer. I tried to change it, but I couldn’t. Please change tmr plan to $29.

Changing plan

I am currently with public mobile under 35$/ month, and I want to switch to a new plan 29$/ month. I just purchased the plan. Do I need to purchase a new SIM card for the new plan? If I do, how do I unsubscribe the old plan and old SIM card? It will ...

Cancel with refund

I just signed up for a plan an hour ago but then realized you do not offer wifi calling. Can I cancel immediately without any charges on my credit card.Thank you

Cannot I get a new number as porting is not working

Cannot I get assigned a temporary number that will allow me to text? I am unable to port my number at this time and do not have this function. I'm also not able to receive calls.

transfer phone number from montreal (fido) to public mobile

is this possible? can someone confirm my number from montreal (currently with fido) will port over to public mobile, i live in ottawa, ontario now. Please help

Changing subscription

Cant switch to the 29 dollar per month deal for some reason, doesn't show up when I click change subscription.

Changed phone number two weeks ago = no service

Hello, Two weeks ago I changed my phone number in my Public Mobile account. I was able to receive phone call to my new number and receive call. later I realized that iMessage was sending message from my old phone number.Today I tried rebooting my iPh...

Setup help

I am porting number from Koodo. I downloaded the app but it says subscription not activated and to contact customer service. The agent advised me to request a public number which I cannot do because the app is just telling me to contact an agent. I h...

Boxing day promo

I am interested in switching to the $29 , 20GB 5G can-us-mexico promo. I am no able to select it in my subscription tab. How can I make the change?

Sim and eSim together? Neither work now.

I just signed up for a new number and got an eSIM for it. My Main number is a physical sim and I hoped to have my Physical SIM as the main number and the eSIM as my second, business number.Yet, when trying to activate my new eSIM through the Public M...

Cannot transfer phone number

I am unable to transfer phone number so I am in limbo at the moment and not able to access my public mobile account. How can I get assigned a new number?