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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! American roaming - data service

The last two times I have gone to the states I have bought a text/voice calling package and both times I could send and receive text messages but couldn't do either for calls. So my question is very specific: To those who have had the same problem -...

Resolved! Incomplete porting

Hello - I requested a phone number porting on Nov 30th. My new provider is saying it was incompleted. I am not able to access my account anymore for the new service to get another porting authorization. I need help with this.

Resolved! no service, changed master card still having issue

hi,could you please check why my phone is not working, I've changed my master card just to be sure but still have no service.Thanks

Paid for 5g plan but device only uses 4g

I just subscribed to a plan with 5g network speeds today, but after activating realized that my device only supports 4g/lte. I want to change my plan to a 4g plan, which costs less, but it wants to double charge me another $33.90 on top of the $40 I ...

No Refund!? I do not recommend public

I have been back and forth talking with Public's chat center. I was going to go with public about 3 weeks ago. I signed up for an account and entered my debit card information, which I thought was only to create an account.They then charged me and sa...

Transferring a payment from one payee to another

My son was paying for his handicapped daughters PM plan on his credit card . He can no longer use his card. How can i put her plan on my account and pay for it?And keep her phone #?

5G

Two different Iphone 12 phones, side by side, the phone on Public mobile is not getting 5G, (I am paying for a plan clearly boasting 5G Service), the phone on Freedom Mobile is getting 5G.Please let me know if someone can help?

Resolved! Plan reverted back on its own - Solved

I was on the $45 Canada US plan for the past few months. On the Black Friday sale I switched to the $36 Canada US plan on renewal, which was December 1 renewal. December 1 came around and it correctly changed to the $36 plan and I was charged accordi...

Invalid SIM

Hi,When I enter my existing SIM from another carrier in order to transfer it to Public Mobile, I receive the error message "Invalid SIM".Why ??? What is the problem ???

Resolved! Private message

How do I send a private message through the community to an agent who requested I do so to provide more information?

Service

My service was suspended for non payment but was less than 90 days, I now made a payment but sim says in valid. I NEED my phone for work. I ordered another one but can not wait that long (especially with postal strike)

Resolved! eSIM not registering

Where do you find pin for eSIM? I have an r above signal strength bars. Not connecting to network in US.

Resolved! transfer number by mistake

Hi I have enterd a wrong number to shift from bell to Public mobile,now my account i cant proceed , system asking the code which was sended to wrong number So i want to register for new sim number plz reply

Going back to 15$ / month plan

@CS_Agent Hello, I have a Public Account for about 7 years now and I am using it for my son. I am currently on a 29$/month plan but can’t afford this anymore.I wanted to go back to the 15$ month plan (with 250mb of data) that is available to new cust...

Public mobile to telus

I noticed in redflags that there is a promo going if we switch from public mobile to telus. We get 60gb for 25cad. Does anyone have any idea

My phone number changed

I was driving downtown texting my wife when my number changed. I have an esim on a Samsung S22+. The number should be one transferred from Telus. It had been working for months. No idea how or why this changed, but even public Mobile tried to send to...

Phone calls

Can’t make an out going phone call after the activation of number transferred.

15 dayUS talk, text data packages for $30

I am confused as to why when travelling with 3 others who also use public mobile and all of us have signed up for the 15 day USA package for talk text and calls. I cannot receive or make phone calls. Another in our group is having trouble sending and...

eSIM activation

Hello ,I just got a new phone that supports eSIM and my old phone does not support it. Because of this I am not able to use the new phone.pls assist.thanks

Cant access phone number after transfer

Hi @CS_Agent After porting from Rogers to Public Mobile, during the e-sim process it messed up and now i dont have access to my original number. And i cannot sign into my account due to the text message verification. I was hoping i can sign in and tr...

Esim

When transferring to a newer iPhone do I need to delete the existing eSIM?

Activation issue

Activation unsuccessful need support

Phone call

Could not make an outgoing call[asked & answered in other thread]

Porting issue Fido -> PM

I need immediate help. Not able to receive calls or text messages. Been a nightmare for the past 72 hours

How does the Canada/US/Mexico plan work ... and can I change back to old plan if I want to?

I have several questions and I hope it's ok to ask them here. I'm considering switching to the Canada/US/Mexico plan but the "details" info concerns me. It says this is a "limited time" offer only and can be cancelled anytime. Is that true? Also,...

Account is locked

My wife’s is abroad now, and she desperately needs roaming to be added, but her account is locked. What should I do? I’ve changed the passwords, but it doesn’t help. PLEASE ADVISE ASAP. Thanks

MMS & Voice notes not working

since switching to public mobile i cannot send pictures or voice notes, can someone help?

Resolved! Canada-USA-Mexico plan

I have the new Canada-USA-Mexico plan, I am in Mexico now, can I call and text Mexico and Canada unlimited without any additional charges? Also use data? Thank you.

Resolved! international call

Hello,I can not use my international long-distance minutes when I call it says; "sorry your call cannot be completed is dialed".

Resolved! $29 Mexico plan

I saw the plan last week and would like to get that. I finally got the sim card today. I see a $29 plan there now but no mention of the Mexico roaming. Is this the same plan?

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