Can’t login & can’t update my 2-Factor Verification on login page

[MillieB1]

Posting this from a new account with no phone number. I’m trying to login to my actual account but I can’t even though I enter the right password, I have 2SV turned on and my email is one that I don’t use or have access to and my phone number is my old one and isn’t in service. Can someone please help me?

[hTideGnow · Accepted solution]

hi @MillieB1 you can still use this login to click the message link to private message PM support agent 

[MillieB1]

Hi I’m using this one just to access the community feature because I can’t login on my original one

[hTideGnow]

hi @MillieB1 

why will you have an account with no phone number?  

sound like you need PM support agent to help to sort it out.  You can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage