Login Issue When Trying to Make a Payment

[Jenny35]

Hello,

I’m trying to log into the account to update the credit card information but I can’t sign in. 

I have two children who are using Public Mobile phone plans. For one of their accounts, we no longer remember the email address or the password. I tried using the phone number to recover the email, but it says that the number is not registered to any account. 

Could you please help me verify the account and let me know how I can recover or reset the email and password?

Thank you.

[hTideGnow]

hi @Jenny35 remove the phone number, this is just a public community 

for login, please note that PM system requires one email to login for one Pm account only.  If you have multiple lines with PM , you should have set-up different email logins for all the accounts.  If you are unsure which email was usee  for which account, you will need PM support agent to sort out the issue.  

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage