Porting

[byoungchul]

I attempted to port my Fido number to Public Mobile.

While my Fido SIM was temporarily removed, the porting authorization message was sent.

Unfortunately, the response time expired before I could reply.

I have since reinserted the Fido SIM and sent “YES,” but it seems the porting process did not complete.

Could you please assist me in re-authorizing the port so that the process can be completed?

Thank you very much for your help.

[softech]

@byoungchul 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed