Transfer number from Public Mobile to Fizz?

[CathyMcP]

I am in the process of transferring my number with Public Mobile to a different carrier, Fizz. The transfer request has been submitted and I've received a text from Public Mobile that asks me to confirm that I sent the transfer request. Problem: when I try to reply "Yes" to the text from Public Mobile, as instructed, I keep getting an error message that my reply is not sent. I also cannot send texts to my other contacts, although I can receive texts. Any ideas on what is happening? Thanks for any help!

[CathyMcP]

I can receive texts from friends, but they are not receiving my replies (no error message). Definitely sending sms, and I've turned off RCS (Android). I have just rebooted, but my new reply to the Public Mobile text is still marked as "not sent." I'll try your instructions for submitting a ticket to a CS agent. Thank you!

[CathyMcP]

Will do, thanks (if I get to replying Yes successfully)!

[hairbag1]

@CathyMcP 

make sure you keep your Public Mobile sim in the cell until after you reply YES successfully and when the Public Mobile sim quits working.

[softech]

@CathyMcP 

can you receive and reply text/sms from friend?

make sure you reply PM's text using SMS and not iMessage/RCS.  You might want to click on the unsend text to bring up the menu and select Send as Text

And try reboot phone, clear Message app cache and try reply again

if that does not work, ask PM CS agent to help and check.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there