Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was in Hawaii 2 1/2 weeks and was totally unable to use my phone for international calls or data while there. I counted on having this service, given the text advising me this winter that I was given a nice ''loyalty'' bonus'' for international lo...
Want to use my old koodo prepaid number. I read on some post about calling a porting team. Can somebody send me or tell me what number to call? Thanks.
I recently changed my operation from Fido to public mobile and I have got 5g speed, but it's more likely 4g when I'm using it, even when it shows 5g+, my phone is brand new and I'm using E-SIM, I want to know if anything that I can do to speed up?
I subscribed to this plan and the description left me confused, (ie; Unlimited Canada an US wide minutes and messaging...) Does this plan in fact include unlimited phone calls from Canada to the US.
As shown below, you can currently switch to these plans as existing customers.Also seems like the talk text $15 plan is removed from my account.Or is it just an offer for some existing customers?I am going to recommend all $25 and some $15 plan users...
I have added $15 yesterday and had $25 in rewards but I cant make a call. its says you have used all your minutes
Cant activate new sim. Wont get me pass through email and password on the mobile app
I joined public mobile many years ago because of the great pricing. My subscription plan cost per month has nearly doubled because all of my credits are gone. How is the new point system supposed to benefit me the customer? I can't find any way to ap...
HiIn the Maritimes. specifically Cape Breton NS, what towers does PM run off? Bell Rogers Eatlink?Also is PM a flankered brand of any of the above mentioned?Thanks
Hello,I want a plan that is available only to new customers. If I cancel my current subscription, will I be able to get the new plan? I can't be the only who find these new customer only deals extremely annoying.With the new points system there is re...
This was changed overnight to new activations only!!What is the for the average user?? Especially since we now have to pay in full???https://subscribe.publicmobile.ca/en/on/activation/plans/40GB-4Gspeed3
How do I turn off preauthorized payments when checking out my plan subscription?
My husband has been locked out of his account and cant access the chat now to fix it.He cant access his account nor change any passwords what can he do?
I have the $15 plan and I looked to see what plans are available to me and the cheapest is $34? That’s a huge jump! There’s nothing in between anymore?
Title says it all. I planned to change my old plan to one of the 4G plans today since my legacy rewards ended, it wasn't going to be much more money. They plans were there yesterday, but they are gone today. My phone is too old to make use of 5G, plu...
I’m travelling to Europe and just wanted to know if I am able to make a call in case of an emergency or if there is an add-on I can add for international minutes while travelling
Hey, I am getting the following error when trying to set up my eSIM. When I open and log in to the app, it goes past the activation portion, I authorize it to change my eSim settings, and then I get the following error:Something didn't go right whil...
I have the $25.00/ MONTH plan1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextIt used to cost me $18.40 taxes included.Now it is costing me $28.75 a month for the same plan and somehow I am being charged an extra $2...
I've been with Public Mobile since 2020. With the old Public Mobile rewards program, I was saving $8/month on my bill (including referrals, auto-pay, and yearly rewards).From what I understand, I was supposed to get Public Points from all those years...
So I can travel to US and use my phone just as I would in Canada with no extra charges?Call Text and Data all work in both countries and no extra fees or costs?Does it run on 5g in US where available?
1. Can I activate using my current sim card with another provider ? If not where can I buy your sim card ?2. How long I can keep my number if my account is inactive ?3. How do I switch to another plan ?
Every time I go to Community from my PM account I have to sign in again. I don’t remember a Keep Me Signed In option when registering, is there a way to do it after the registration?
Good day.I have someone who is very interested in the current 5G 50gb Can/US data plan and was wondering if they can use this plan on a 4G capable phone? Will they receive the deal? thanksN.
My payment is higher this month because I lost all the credit I used to get on the old rewards program, what gives?
it has been 7 days and i still do not see the $10.00 bonus credit for activating my new account. What now?
Hij was charged $25 plus tax for mg plan instead of the $18 plus tax that it should be. Could you please look in to this for me? Thank you!
I wish Telus or PB would fix this. I waste more time on the web site waiting for response than on any web site I use. No, or is not my phone or my connection. It is an underpowered web site. Please fix this. It's been abysmal response for years.
Cannot connect to voicemail unless I dial my own number each time. The call voicemail function does not work. Failed call.
I switched over on sunday, and authorized the transfer for my mobile but its been 3 days now and still havent been able to receive texts or calls or voicemails. I tried re transfering the number today but still havent seen or heard anything.
I have ordered a sim card, but it has still not been delivered after the expected delivery date. How can I track the order or get in contact with manual customer service?
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