Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I accidentally locked my SIM card
I just returned from a trip to US. I have the 40GB Canada-US plan. Data worked well until I hit about 12GB and then it throttled way back, particularly on AT+T. This also happened on my wife's phone with the same plan. The data was so limited it was ...
Not able to input credit card information…multiple attempts.
Hi, I am currently on a 75 GB within Canada and the US Data at 5G Speed plan.I was hoping to downgrade for a month or two to a ~20 GB plan and then get back on the above plan. But looking at the current plans, there seem to be none which offer data i...
In the last 2 weeks I have had numerous dropped calls
Tried Firefox, Chrome. Same issue as last month, seems to be permanent. How am I supposed to pay my bill if I can't input a credit card?
Does anyone know how to access your own voicemail from another phone while in the United States? Or access online?
Hello,Trying to change my plan to the $21/Month - 3GB data (Brand new). When I go into my change subscription it doesn't show this plan. I was at $20/Month - 1024MB of data, so I wanted to be at the same rate but with the new plan. It didn't offer me...
My phone bill doesn’t renew until the 4th of may, 2024 so I don’t understand why my text messages won’t send
How can I start a plan/account using payment vouchers I don’t have a credit card
Why can't I send or receive picture messages?
I used the wrong browser and signed up and was charged for a new sim and plan. I want to use my existing email and change that plan I need a refund and to fix it
With the new rewards program, my bill will jump by 54%. If I quit PM in the middle of a billing cycle, do I get a partial refund? Do I have to tell PM I'm quitting or does the new carrier take care of that?
I received an SMS from public mobile today thanking me for signing up for "public points". Upon further investigation this apparently cancels my subscription rewards, making my bill more expensive. How do I reverse this? I'm not interested in "pub...
Anyone else not feeling this Pubic Points program? I was on the old rewards program for over 5 years. Referred friends, got loyalty & subscription credits of $7 each month that helped lower my bills each month. I was forced to move to this new Public...
Hello, I am customer of public mobile for years Just now I received a bill that is $16.95, usually I only pay $12.43 monthlyAny explanation?
Hello community! I hope you can help me. Each time I log into public mobile.ca to view my points the system requests I activate my phone. My phone is already activated. The system won’t allow me to go any further preventing me from topping up online ...
Why is it that all of a sudden my bill changed from 33 dollars plus tax to 40? I have not made any changes. Does it have to do with the new rewards program?
Great job. Before the update, it was slow. Now, it isn't usable. I'm not surprised.How do I turn off voice mail. While spam messages don't ring they still can access my voice mail and they dont say anything. They fill my voice mail every day. What's ...
Hi, Friends,I subscribed 20G plan for the initial three months. So I have a total of 60G data or 20 G per month. I want to know if I don't use the entire 20 G within one month, can I transfer the remaining data to the next month or the remaining data...
I created an account with the intention of starting a subscription, but am unable to log in. I just keep getting an error message. ("We encountered an error processing your request" Error code XXX). I tried changing my password, but still just get th...
I'd like to know if I can stop the service for 5-6 months when I am away from Canada, but keep the phone number unchanged. After I return to Canada and request to resume the service using the same phone number. If it works do I need to pay certain f...
Tried to activate my subscription with an e-sim via the app. Went through the process and ended with this "subscription not activated" which shows up every time I log in. Tried using live chat but there's never any available agents and I just get dis...
Hi there. I registered a new account today with talk/text/data. I can't send/receive texts, so I can't fully verify my account. I can make phone calls and the data seems to be working.I tried my SIM card on multiple phones, and it still does not work...
I purchased a US/Canada Unlimited Subscription on March 4.It took almost a month to get Sim card and activate subscription. Now when I go to renew, and pay, it says it has ended... Very confusing and frustrating.
Switched to PM two days ago porting my number from rogers. My Rogers eSIM is still in my phone and has my number listed and my PM eSIM number is blank. I can’t add my number to PM sim, can’t delete my rogers eSIM. I can make phone calls but Can’t get...
Hi!I’m noticing the new descriptions don’t say voicemail, call forwarding, and all that jazz like my old one does. Are we sure they have all those features? I’m noticing none of the subscriptions have that in the description anymore. Just want to be ...
I have a Canada US lan that’s prepaid until July 17, which I did t realize was auto renewed. I want to change the auto renew and also go back to the $34 monthly plan as I’m no longer on the US. When I try to “change now” it wants to charge me anoth...
however other sms from family and friends are coming ok to ported numberalso not receiving authorization sms codes from CRA and financial institutions to ported number
I am trying to figure out how to get pictures to send. I tried the settings in chatbox, however I can only see options for APN settings, not the other setting on my Iphone. This is what the chatbox has. I can’t find MMSC nor MMS Proxy.
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