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Forum Posts

Resolved! Add-Ons

I tried to increase the number of In-Canada minutes from a current number of 100 to 500 by purchasing an Add-On. My credit card was charged but the number of minutes shown on my account is still 100. Why?

rgevans14 by Great Neighbour / Super Voisin
  • 135 Views
  • 6 replies
  • 0 Bravos

Resolved! New account

Need a PUK number so that I can unlock my number from previous carrier

helenbucic by Great Neighbour / Super Voisin
  • 184 Views
  • 7 replies
  • 0 Bravos

Resolved! E mail changes

I had set up a self serve account using one email address. I went to change that email address, but realized i had to make an account in the community. I used my new e mail address to create that. I found out after the self serve and the community ad...

Tyler_Kane by Great Neighbour / Super Voisin
  • 152 Views
  • 6 replies
  • 0 Bravos

Resolved! US roaming package

Greetings, I bought a roaming package Unlimited Text-Talk-Data 250MB (10-day). I'm in Seaside OR, so really not in the middle of nowhere where, so there is network. But whenever I try to text someone it says '' No signal found for mobile networks'' a...

metta126 by Good Citizen / Bon Citoyen
  • 253 Views
  • 7 replies
  • 0 Bravos

Resolved! no service

I am new to Public Mobile and have just activated my SIM however I have no service and the phone says unregistered SIM. I have had a number of suggestions from a customer support agent but nothing worked. The agent has sent my problem on to a higher ...

eayer by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 0 Bravos

(iPhone) Can't receive photos on Messages

I have a iPhone 6 and lately I can't receive messages from other Users (primarily other iPhone users). I have no issues sending out photos to anyone, but can't receive them. Most texts go through but I do have some issues receiving some messages (it'...

Arezzi by Great Neighbour / Super Voisin
  • 191 Views
  • 6 replies
  • 0 Bravos

Langley is ‘Vancouver’?

I am trying to change my phone number so that it can connect to my apartment’s intercom system. It needs to be a local number, and as it stands, it is not. I live in Langley and cannot find Langley in the drop down menu for selecting a new phone numb...

Resolved! Discrepancies in Usage History.

Under 'Usage History' it shows Outgoing/Incoming SMS and phone calls. I have yet to text anyone using this phone number, yet there is an entire list of outgoing SMS from my number. Also, my phone is set to monitor data and I've only used 1.14MB, yet ...

kiadraven by Great Neighbour / Super Voisin
  • 197 Views
  • 6 replies
  • 0 Bravos

Resolved! Voicemail

When I am away from the phone it takes ten rings before going to voicemail. Can this be changed to four?

Virago2000 by Good Citizen / Bon Citoyen
  • 156 Views
  • 4 replies
  • 0 Bravos

Resolved! Seems like I got upgraded to 4G speed on 3G plan?

I was bored so I did some Speedtests, and to my surprise, I clocked over 50-70 Mbps download and 20-35 Mbps upload. I have included some screenshots. My current plan is the $35 3 GB + 2 GB permanent bonus data.

Screenshot_20220728-112506_Speedtest.jpg Screenshot_20220728-112311_fast.jpg
LeePublic by Deputy Mayor / Adjoint au Maire
  • 545 Views
  • 12 replies
  • 0 Bravos

Resolved! Can I change my mind after changing my plan?

I was on a grandfathered $50 plan and I changed to the $15 plan. Immediately afterwards I realized that I'm going to need unlimited calling so I'd like to upgrade my plan to a $25 plan but I'm not willing to pay $40 for a $25 plan. Is there any proce...

silfur by Great Neighbour / Super Voisin
  • 192 Views
  • 6 replies
  • 0 Bravos

Resolved! Sign up bonus

I didn’t receive the sign up bonus.  I signed up in April 2022

BCreader-45 by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Add On

Hi,I am not able to add international long distance add on. I tried several times through myaccount.publicmobile.ca. It says "opps.."Please assist. Thanks,

pg4 by Good Citizen / Bon Citoyen
  • 318 Views
  • 16 replies
  • 0 Bravos

Resolved! New plan

Does new $15 plan include 250 mb of data plus autopay bonus 250 mb

Pahomu by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

Resolved! calling to usa not working

I have 2 holyday special 500min international calling, both unused, and now i need to call to the USA, but it keeps saying that the phone number is not available in my area... why? area code is 844

Eirene by Great Neighbour / Super Voisin
  • 89 Views
  • 2 replies
  • 0 Bravos

SIM Cards only available online?

Recently, I have recommended Public Mobile to three people who were transitioning from other carriers. The problem is, it seems that SIM cards are only available online... they are no longer available for purchase locally! Most people will not wait 5...

ehpublic by Great Neighbour / Super Voisin
  • 127 Views
  • 6 replies
  • 2 Bravos

Resolved! Activation but stuck on step 3

I am activating my sim card but it's stuck on step 3 which is linking your chosen plan to your account. It's been 30 minutes and I'm not sure if it should be taking that long. I'm scared to refresh the page and redo the process because they already c...

annie10330 by Great Neighbour / Super Voisin
  • 166 Views
  • 7 replies
  • 0 Bravos

Resolved! Certified Pre-owned Phones

I am trying to by a certified pre-owned phone and when I get to the part to put in my email or login as an existing customer it tells me that my email or password is incorrect. I can login to my account and community with my passwords, but not when t...

moniquemowat by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 1 Bravos

Data usage not syncing in my account

Good Morning! I received a text from Public Mobile this morning saying that I had used 100% of my data. After going to check in My Account, it seems that my dashboard for data usage hasn't updated? I also had an extra 2GB as a promotional plan, it se...

itsthemav by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting Issue

Porting didn’t complete. I didn’t receive the message for confirming porting. Now my number with both services are active.

User17 by Great Neighbour / Super Voisin
  • 126 Views
  • 4 replies
  • 0 Bravos

Resolved! autopay

hi, i want to stop autopay but i am not getting any option to stop. can anyone help me? please

RS5 by Great Neighbour / Super Voisin
  • 94 Views
  • 3 replies
  • 0 Bravos