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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1486 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30026 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41840 Views
  • 185 replies
  • 29 Bravos

Resolved! Transfer Number Failure

Hello, Just got a new phone so switched to Public, dod a number transfer and I can call from my new phone and the number (same as old) pops up as it ahould. But all recieved texts and calls go to the old phone. I called my old provider and they said ...

Twilik by Great Neighbour / Super Voisin
  • 469 Views
  • 4 replies
  • 0 Bravos

Not received Public Mobile Points from the new Points Reward System

Hello there, It's past May 5, 2024 now.  Should we have all been forced onto the Public Points reward system?  If yes, I have not received the 5 welcome points or the points equal to 10% of my subscription plan.  Can somebody advise what's the reason...

ZylAL by Good Citizen / Bon Citoyen
  • 567 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost phone

I lost my phone and so do not have access to the email associated with my account. Nor do I have the phone to receive the 2FA code : ) I bought a SIM and I'm ready to update my account, if I can access it. I've been without my phone for two weeks and...

lostfone by Great Neighbour / Super Voisin
  • 424 Views
  • 3 replies
  • 0 Bravos

Esim activated on wrong phone

 Subscription got activated. I tried to active it on my iphone but it didn’t allow for the app to download. So I tried completing the process on another iphone , but instead installed the esim on that phone.Now I can’t purchase another esim because t...

Ankitsood by Great Neighbour / Super Voisin
  • 878 Views
  • 7 replies
  • 1 Bravos

Log In

When I log into my account for the 1st time it's asking me to choose a plan. I already have a plan and services for over 2 years. How do I just log into my account without having to enter Sim # and pick a plan?

MRGC by Great Neighbour / Super Voisin
  • 3084 Views
  • 1 replies
  • 0 Bravos

Subscription not activated

Got to step 6 of 6 of activation and got the Subscription not activated screen and Get support button leads to nowhere. How do I go forward?

Quayquayquay by Great Neighbour / Super Voisin
  • 202 Views
  • 1 replies
  • 0 Bravos

10% rate plan reward?

Just looked at my points statement and noticed that I hadn't recieved my 10% rate plan reward since February. Not sure if it's since they transitioned everyone to the new reward plan. But I've always been on the new reward plan since starting with PM...

BraeSpulnick by Great Neighbour / Super Voisin
  • 422 Views
  • 2 replies
  • 0 Bravos

SMS not receiving

Just switched from Fizz Mobile and past 2 days I have not been able to receive SMS. Please help and thank you!

Resolved! (Error Code: XXX)

It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I...

JessyP by Great Neighbour / Super Voisin
  • 5272 Views
  • 1 replies
  • 0 Bravos

Plan Coverage

I have subscribed to the $34 plan with 5g coverage. It says 50 gb data within Canada and US. Does that mean we could use the data in US without paying roaming charges ?

Madan-Mmr by Great Neighbour / Super Voisin
  • 303 Views
  • 3 replies
  • 0 Bravos

Settings Messed up When Setting Up Esim

 Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this   

IMG_2787.png IMG_2786.png IMG_2785.png
Cyah78 by Great Neighbour / Super Voisin
  • 803 Views
  • 5 replies
  • 0 Bravos

Resolved! e-Sim Activation Fail

Hello, I was unable to complete my e-Sim activation when it was first being setup in the app. I have also tried using the QR code provided in the e-mail, but it says activation failed on my iPhone cellular setup. I have tried restarting my phone, and...

KatieFarrand by Great Neighbour / Super Voisin
  • 575 Views
  • 5 replies
  • 0 Bravos

Resolved! Talk and Text

Hello,I can not receive calls and texts after I transfer my number from my previous service provider and it's been a day already. 

Anthony09 by Great Neighbour / Super Voisin
  • 320 Views
  • 2 replies
  • 0 Bravos

looks lots of people have texting issue

to all people who has same issue. the way you can try is manually select  wireless provider as public mobile. if it does not work you may open a ticket. it works to me. good luck.

kevin888 by Great Neighbour / Super Voisin
  • 374 Views
  • 2 replies
  • 2 Bravos

Resolved! Text messages

I am not receiving text messages from Revenue Canada and Service Canada for two step vérifications

LeonardB by Great Neighbour / Super Voisin
  • 519 Views
  • 4 replies
  • 0 Bravos

Resolved! how to contact customer service through message?

new to PM. try to transfer my phone number and showed invalid IMEI. try open a ticket the and the link with error, there is one more option I want to try. contact an agent through a private message. can anyone help me out. thanks.

kevin888 by Great Neighbour / Super Voisin
  • 347 Views
  • 1 replies
  • 0 Bravos

Hi, Looking for referral code/ fix texting

I recently joined and have been unable to receive text messages. Additionally, I would like to refer my wife in order to receive a discount, but I'm having trouble figuring out how to do so.

mesopotamian by Great Neighbour / Super Voisin
  • 465 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot send or receive picture texts

I got a new phone in March (OnePlus10)with a new SIM card but same number. When I got my phone set up, I could no longer send and receive picture messages in the Google Message app. I've cleared the cache, ensured settings allowed for automatic downl...

My account is locked

My account is locked and i want to get into my accountvto update my payment method.

Woodworker by Great Neighbour / Super Voisin
  • 297 Views
  • 2 replies
  • 0 Bravos

opening new account

when starting a new account and you keep the same phone number how long does it take to get service?

edt60 by Great Neighbour / Super Voisin
  • 490 Views
  • 5 replies
  • 0 Bravos

Saved Data

Hello, I'm on 25 $ plan and i have about 40 gb of data from previous. Do i lose these data if i subscribe to the 15 $ plan.Thank You

Alighuneim by Good Citizen / Bon Citoyen
  • 613 Views
  • 6 replies
  • 0 Bravos

Subscription

My price has increased from $21 to $26. No notice and why?

moose46 by Great Neighbour / Super Voisin
  • 412 Views
  • 3 replies
  • 0 Bravos

Trouble porting phone number

I have signed up for a new Public Mobile Account.  Not able to import number from Cityfone account.

WatCleo by Great Neighbour / Super Voisin
  • 425 Views
  • 3 replies
  • 0 Bravos

New credit card requirement

Good day,I noticed there is a new recent requirement for credit cards.Prior to May 2024, all you needed to enter is the CC number, expiry and 3-digit CCV.Now, it's also requiring a postal code associated to the billing address.I actually use prepaid ...

Raul_Davalo by Good Citizen / Bon Citoyen
  • 544 Views
  • 6 replies
  • 0 Bravos
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