Resolved! Add-Ons
I tried to increase the number of In-Canada minutes from a current number of 100 to 500 by purchasing an Add-On. My credit card was charged but the number of minutes shown on my account is still 100. Why?
Forum Posts
Resolved! New account
Need a PUK number so that I can unlock my number from previous carrier
Resolved! E mail changes
I had set up a self serve account using one email address. I went to change that email address, but realized i had to make an account in the community. I used my new e mail address to create that. I found out after the self serve and the community ad...
Resolved! how do i get someone to resent text to virgin so i can port my number to public
hi i need someone to send text to virgin to port my number - its been a bad experience so far with public - getting some one to help is impossiblewho can help me with this issue
Resolved! US roaming package
Greetings, I bought a roaming package Unlimited Text-Talk-Data 250MB (10-day). I'm in Seaside OR, so really not in the middle of nowhere where, so there is network. But whenever I try to text someone it says '' No signal found for mobile networks'' a...
Resolved! no service
I am new to Public Mobile and have just activated my SIM however I have no service and the phone says unregistered SIM. I have had a number of suggestions from a customer support agent but nothing worked. The agent has sent my problem on to a higher ...
Resolved! phone number and voice mail no longer work. all paid up. didn't use up minutes.
phone number and voice mail no longer work. all paid up. didn't use up minutes.
(iPhone) Can't receive photos on Messages
I have a iPhone 6 and lately I can't receive messages from other Users (primarily other iPhone users). I have no issues sending out photos to anyone, but can't receive them. Most texts go through but I do have some issues receiving some messages (it'...
Where is my referral and loyalty rewards after resetting password with new account website
I have two referrals and loyalty rewards. I found all of them gone. It has been reset with resetting password/account.Who should I contact to? Customer services? Advise please,Thanks,
Langley is ‘Vancouver’?
I am trying to change my phone number so that it can connect to my apartment’s intercom system. It needs to be a local number, and as it stands, it is not. I live in Langley and cannot find Langley in the drop down menu for selecting a new phone numb...
Resolved! Discrepancies in Usage History.
Under 'Usage History' it shows Outgoing/Incoming SMS and phone calls. I have yet to text anyone using this phone number, yet there is an entire list of outgoing SMS from my number. Also, my phone is set to monitor data and I've only used 1.14MB, yet ...
Resolved! change my email address for my account,
Hello i would like to change my email address for my account, how can i do that?Thank you.
Resolved! Call forwarding?
Is call forwarding included in the slim $13/month plan?
Resolved! Voicemail
When I am away from the phone it takes ten rings before going to voicemail. Can this be changed to four?
Resolved! Seems like I got upgraded to 4G speed on 3G plan?
I was bored so I did some Speedtests, and to my surprise, I clocked over 50-70 Mbps download and 20-35 Mbps upload. I have included some screenshots. My current plan is the $35 3 GB + 2 GB permanent bonus data.
Resolved! Can I change my mind after changing my plan?
I was on a grandfathered $50 plan and I changed to the $15 plan. Immediately afterwards I realized that I'm going to need unlimited calling so I'd like to upgrade my plan to a $25 plan but I'm not willing to pay $40 for a $25 plan. Is there any proce...
Resolved! Sign up bonus
I didn’t receive the sign up bonus. I signed up in April 2022
Add On
Hi,I am not able to add international long distance add on. I tried several times through myaccount.publicmobile.ca. It says "opps.."Please assist. Thanks,
Resolved! Wanting to disconnect a phone
Looking to have a phone disconnected
Resolved! New plan
Does new $15 plan include 250 mb of data plus autopay bonus 250 mb
Resolved! calling to usa not working
I have 2 holyday special 500min international calling, both unused, and now i need to call to the USA, but it keeps saying that the phone number is not available in my area... why? area code is 844
SIM Cards only available online?
Recently, I have recommended Public Mobile to three people who were transitioning from other carriers. The problem is, it seems that SIM cards are only available online... they are no longer available for purchase locally! Most people will not wait 5...
Phone not receiving or sending texts or calls
Hi, ever since yesterday my account is saying it's active but I cannot make or receive phone calls or texts
Resolved! Activation but stuck on step 3
I am activating my sim card but it's stuck on step 3 which is linking your chosen plan to your account. It's been 30 minutes and I'm not sure if it should be taking that long. I'm scared to refresh the page and redo the process because they already c...
Resolved! Certified Pre-owned Phones
I am trying to by a certified pre-owned phone and when I get to the part to put in my email or login as an existing customer it tells me that my email or password is incorrect. I can login to my account and community with my passwords, but not when t...
Data usage not syncing in my account
Good Morning! I received a text from Public Mobile this morning saying that I had used 100% of my data. After going to check in My Account, it seems that my dashboard for data usage hasn't updated? I also had an extra 2GB as a promotional plan, it se...
Resolved! Porting Issue
Porting didn’t complete. I didn’t receive the message for confirming porting. Now my number with both services are active.
I want to make a payment on my phone but I can't get into the phone you've got it all messed up now
Do you want my money or not
Resolved! autopay
hi, i want to stop autopay but i am not getting any option to stop. can anyone help me? please
