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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! iPhone 17

iPhone 17 signal issues, including dropped calls and poor Wi-Fi, are being reported by some users. Have any Public Mobile users reported 4G/5G problems?Thanks!

Account suspended

I received a message that my account was suspended Why

App dowtime

The page I'm routed to states the following which are not current dates:From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back a...

95% data usage text warning

Received notification regarding usage of data at 95% but have a plan with 50 GB. I am unable to access my account to find out what is going on as it is impossible to have used up all this data.

Logging in to my account

I cant log in to my account.Got a notice that im almost out of data. Cant get anywhere trying to log in.

how to cancel it

I bought usim for my mother.she came to canada from other country.she used it for 3month. and go back to her country with public mobile usim. I tried to log in with her number. but public doesn't recognize her number. how to cancel her number. I just...

Resolved! Phone number transfer

Not sure what is my next steps

data issues

i have no idea how my data went from 1.74 gb on friday to over 6gb when i did not use my phone for any data use i have internet at home

Text warning of data usage 95% of limit

I received this text: "Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options." My account shows way less than 1 GB of my 60 GB limit used. What is happening?

Is there an issue in your system that monitors data usages?

My monthly subscription includes 20GB of data. Today's the first day of a monthly cycle. I just got a text, telling me that I have used 95% of the data included in your service. I checked my account online. It says I've only used 0.1GB so far. It che...

Enquiry about subscriptions

I just upgraded my subscription from 4G to 5G network but it's still 4G network reflecting. What could be the problem?

Data and phone not working

Suddenly my data and SMS/phone stopped working. I'm up to date on payment, account is active, I've rebooted and it's still not working.

Resolved! Esim and existing phone number

so heres my question how do i transfer my number to a phone that doesnt have a physical sim slot, do i purchase an esim or is there a way to transfer my physical sim to a new phone with out purchasing a new esim also if i have to purchase an esim hw ...

Resolved! Changing plan subscription

Hi, I said YES to an offer of a canada-us-mexico plan the day before my renewal date. The nee plan did not show up but for some reason my available data increased. What can I do?

Account

Clicking on "Account" takes me to the home page.

Subscription renewal plan sms

Hi Can I please get help, @CS_Agent I received a SMS message about a new plan, and the text says it will change on renewal which I didn't want. When I login to my account it's still showing my current plan and I don't see anything new on renewal. C...

Overcharged

Hi i have been charged for 2 plans via my bank account. Would like a refund from one of the payments as i only need one subscription plan for my phone. Ty

Incorrect phone number transfer

I recently about 2 days ago switched to public mobile and did the process of transferring my old number to thr current plan but for some reason after I got a notification saying your transfer is complete your current number is on your new plan, I che...

Phone call in USA

I have a Canada / USA cell phone plan , I have a Iphone 13 , when I'M in the USA , I can not make a phone call , when I call if fails , I reset network setting , but still will not call out , I think it concects to AT&T , I get the message from Pub...

Account number

I need my account number.

Resolved! possible scam

I just received a TEXT telling me that I only had 10mins left on my plan, It seemed weird so I deleted it.Has anyone had this issue?

Unlimited talk plan, 611 text says I only have 10mins left

I'm signed up for a plan with unlimitede talk time. I just got a text from 611 saying I only have 10 minutes of talk time left. I logged in and can't see anythign in my profile about that. Been with Public for years and never had this come up before,...

transfer public mobile phone from one account to a new public mobile account

Hi There, want to transfer an existing phone public mobile phone number. to a new public mobile account. We lost control of the previous account. How do we transfer the number to a new sim #.Thanks

Why is the data usage counter completely wrong sometimes?

Today, I received a text saying I've used 95% of my data this month (my plan cycle started 2 days ago). I check on the public mobile app & website, it says I've only used 10% of my data (updated after I received the text msg).---Another issue is when...

Resolved! switched plan

I just replied YES from my phone, where the message offered $25 for 4gb. Where can I see that plan under my account or where can I check ? Last time, I replied YES, it did not to the new plan.Thanks.

Retrieving old number

Hi, I recently lost my phone and had to get a new phone along with a new SIM. Since I was issued a new SIM, I had to choose a new phone number.However, I would like to keep or recover my original phone number from my lost phone, which was also with P...

Resolved! Data usage

My data usage shows data being used during middle of night when my phone is charging and I am not using it. Do you know how this could happen. This month is the first time I have had this issue

Resolved! I just got text saying I have 10 minutes left in my plan

I just got a text saying I have 10 minutes left in my plan, I have no idea what this means, I am 78 which may explain why I don't understand the message. However, I've had texts before saying how much of my data I've used but never one about having s...

Resolved! Public Mobile here. Don't miss out on this limited time offer on a 5G Canada-US-Mexico plan. Reply

Both my wife and daughter received a text message offering this special price plan buy I didn't. Why?

Account Recovery Help – Phone Number Not Recognized

Hello Public Mobile Team,I’m having trouble accessing my account. My phone number is ###-###-####, and I’ve been using and paying for this line. However, when I try to recover my account, it says my number is invalid or doesn’t exist.I no longer reme...

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