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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 26 Bravos

Resolved! Add-ons

I am sure this has been asked a thousand times (there should be a sticky somewhere!), do you maintain all your add-ons if you reply YES to a Public Mobile subscription offer? I know I keep my rewards.

Anonymous by Not applicable
  • 8 replies
  • 0 Bravos

Resolved! Black Friday Deal

What is your thought on the $34 20GB @ 5G? The reduce speed definitely not attractive!

PW80 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Username

How do I get my old username back??? It stated "that username is already taken" when I was trying to sign in to the community.

Anonymous by Not applicable
  • 4 replies
  • 0 Bravos

Spam calls

Hi there, I am getting a lot of calls today which is 20 Nov 2023, the callers saying that they got a call from my number but I haven't dailed to any of them, I nearly got 15 to 20 calls 

Zohaib by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Error when transferring number

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEIDCould someone give me the porting department phone number?Thanks!

MaxSha by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Unable to activate

Hi there,Just completed my registration for the promo plan of $34 for 30 G.  It came back that there's issues.  What's the problem?

AngryLion by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Sharing one plan

Can family members share one plan using two cells Phones? 

Skike by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Help with Network

@CS_Agent need help please, I cannot connect to network nor can I submit a ticket

Brunou by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Billing help...

Who the hell do I contact about reimbursement on being billed twice in a row???

Madison2011 by New in Town / Nouveau en Ville
  • 1 replies
  • 0 Bravos

US roaming

I purchased a US roaming add on and when I went to America i had no service all day, I want a refund. I tried everything, restating the phone and so on, this was a huge inconvenience.

Jason_77 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Transferring my number from FIDO

I have requested for transfer of my number. It’s been more than 5 hours still I did not get the signal I have restarted my mobile several times still no signal. Any troubleshooting steps that I can follow please help

shravya453 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Old community account - Brettster99

HeyI think I know what the answer is going to be but just want to make sure.I accidentally made a new account but have actually been a long-time community user.Long-time community members remember by old community account as Brettster99When the switc...

Anonymous by Not applicable
  • 9 replies
  • 1 Bravos

Resolved! OTp code

I am not receiving the OTP code to confirm my identity …not receiving any texts or calls & cannot call out either …help!

PEM by Great Neighbour / Super Voisin
  • 2 replies
  • 2 Bravos

Resolved! Travelling

Hi everyone! I’m going to be going on vacation to Cuba and just wanted to ask, if I use my data in Cuba like connect to their wireless network and get signal from their carrier but it will be like still connected to public mobile, I wanted to ask so ...

Arsen1 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Is it worth swapping from "rewards" to "points"?

Right now, I get around $5 back in points from autopay and loyalty. Is there any benefit from going to the public mobile points system? How much could I expect to get instead? They say how to get points and how many points I get, but there isn't anyt...

linnie53 by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Resolved! Switching to a Black Friday deal after Black Friday

I just paid for another 90 days, and then logged in and saw a better Black Friday deal. If I select the option to start the new plan at next renewal (as shown in my screenshot), will I still get the Black Friday price?Cheers!  

ilovecats516 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

New $34 30GB with 4G speeds

Wold Blitzer here with a Breaking News alert....A new plan is available! So, what do you do, take the 20 GB at 5G speeds or the 30 GB at 4G speeds?

mojorising by Deputy Mayor / Adjoint au Maire
  • 17 replies
  • 1 Bravos

ESim card download failed

I am able to use data but am having problems with messages and phone calls.  When I downloaded the eSim I did get an error message.  Would it be easier to just buy a new SIM card?

Ashpaauw by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Wrong number

When I sign in the web page wants to send a confirming text to a number that is not mine

Kenmulmur by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Want to sign up for the promotion $34 plan

Hi there,I need to go to a store to buy a sim card to go into my phone (my current sim card is incompatible) before I can properly complete the registration.  Will I be able to get $10 refund for that & still able to sign up for the plan?Thank you,Er...

AngryLion by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Re: 5GB for $25 Promotion

I received the promo message too and replied yes. Any chance that I can see this plan in my account, or I must wait until my next renew day? 

PM77 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

5GB for $25 Promotion

Is this promotion an add on? Currently I have the $15 plan (250mb, unlimited text, 100 min calling) Will this promotion replace my current plan?  I was hoping to have unlimited text, 100min and 5gb of data a month 

Meepomaster by Great Neighbour / Super Voisin
  • 16 replies
  • 1 Bravos

New Black Friday deal

Hi, I just switched to public mobile on November 7th.  This morning I received a notification that I can get 20gbs on 5G for 34$/month.  Once I switched I got charged on my credit card again.  How to get a refund for that ? 

Meisamsa by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Phone over usage

My teenager is becoming a total phone addict. Is there a way to control that? Temporarily shut off his phone or service? He is not ready to part with it come what may and I am a single parent. Thanks

JKMoma by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! eSIM card problem

hi, I recently change from virgin plus to public mobile. but I think the transfer process is not complete so I can only use the data but not able to receive any phone call or message. I'm using the eSIM card. 

Xinyuanwu by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos
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