No online help
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06-20-2024 05:26 PM
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06-20-2024 06:47 PM
Alternative to all the browser clean up is to just open a private window/incongnito mode, etc., where none of those settings are ever stored in your browser.
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06-20-2024 05:32 PM
I used the Public Mobile app on the phone to update the credit card. First, I waited 24 hours. I then went to the settings on the phone, then applications, then found the Public Mobile app. I then cleared the cache and data. Restarted the phone, signed back in with email and password and proceeded to update the credit card with zero problems.
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06-20-2024 05:29 PM
you need to reach out to support and they will message you back
but have you tried to login? you cannot login or you cannot change the card info?
PM support usually won't help to change the card info. You really have to login and do it yourself
if you cannot login, please message them and ask them to help with the login issue first
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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06-20-2024 05:28 PM
@Vikingislandma1 You will need to contact customer support, either open a ticket at the chat icon bottom right of this page or, if that doesn't work, send a private message using this ilnk
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Only customers are here in the community so support will not likely see your post here.