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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73612 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75209 Views
  • 181 replies
  • 32 Bravos

Resolved! New SIM activation did not work

Hey all,I have been a PM customer for years but wanted a new account and phone for a simple one for my kids.  I got a new SIM and tried to activate it but it does not work (I tried on my other phone, and it did not work there either).  Also I can't l...

Mike147 by • Great Neighbour / Super Voisin
  • 410 Views
  • 1 replies
  • 0 Bravos

Over paid my useage today..

I need help.. I made a mistake that I paid two times for my useage today. How can I get back overpaid one? Or is there any way to paid it in advance for next month  instead of getting back? 

Ksgrace by • Great Neighbour / Super Voisin
  • 288 Views
  • 1 replies
  • 0 Bravos

Hello all

howdy folks so public mobile over charged me when I joined I had a referral code but I was supposed to get 10$ off thank god I didn’t post my phone number over from bell this is so frustrating 

Adi_la789 by • Great Neighbour / Super Voisin
  • 376 Views
  • 2 replies
  • 0 Bravos

eSIM transfer issue on iPhone Air

Hiim switching from iPhone 12 to IPhone Air and it says it not able to transfer my eSIM into a new phone and says that have to reach Public Mobile. can you tell me what I need to do in order to activate my number on new device?another option is to sc...

Velena by • Great Neighbour / Super Voisin
  • 1606 Views
  • 5 replies
  • 0 Bravos

Is my eSIM actually in my phone automatically?

My phone has no old provider’s SIM card anymore cuz that one is cancelled, but my eSIM from Public Mobile isn’t working either. What do I do? Do I even have an eSIM. I’d love to actually use my phone

VBoo by • Great Neighbour / Super Voisin
  • 391 Views
  • 2 replies
  • 0 Bravos

Public Mobile phone number not recognized as valid by Public Mobile

I have a second account and phone number with Public Mobile which is very much active and working.  I forgot which email address I used for signing up with that account and when I try to get a login code from PB, PB does not recognize my number (issu...

macbeth by • Great Neighbour / Super Voisin
  • 260 Views
  • 1 replies
  • 0 Bravos

Data issue

Why is my data not working? Message saying carrier temporarily shut off data? Why?

Micheline5 by • New in Town / Nouveau en Ville
  • 518 Views
  • 2 replies
  • 0 Bravos

Account

I’m looking to set up an account 

Bartlett167 by • Great Neighbour / Super Voisin
  • 231 Views
  • 1 replies
  • 0 Bravos

Huge Phone Call Probelms

For the last 2 weeks, I have been experiencing the audio cutting out during my phone calls and the occasional loss of internet. Is this a Public Mobile issue? Is anyone else having this problem?

Optimus087 by • Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 0 Bravos

new sim card

I HAVE A NEW SIM CARD BUT CAN NOT REGISTER IT, IT TELLS ME THAT IS THE CURRENT NUMBER, I DO NOT KNOW HOW IT GOT THERE OR WHERE TO GO FROM HERE???  THANK YOU ANYONE WHO CAN HELP

MC44 by • Good Citizen / Bon Citoyen
  • 329 Views
  • 2 replies
  • 0 Bravos

Transferring number to new provider.

I am not getting a porting authorization text. I've been going thru this since yesterday. Freedom mobile sent a new request today, but I can't get text. My signal is spotty at best (which is why I'm leaving PM)  How do I contact PM directly for a man...

tbart by • Great Neighbour / Super Voisin
  • 327 Views
  • 2 replies
  • 0 Bravos

Have not been able to login since redesign

So, I've been a public mobile customer for probably about 7 years. At some point, there was a redesign, and I have not been able to login at all. It seems to recognize my credentials, but then prompts me to choose a subscription, which I already have...

eveeveeve by • Great Neighbour / Super Voisin
  • 536 Views
  • 4 replies
  • 0 Bravos

Subscription not activated

When I got to step 6 of transferring my phone number it told me something didn't go right...So now I have no phone number and when I try to log in it sends an SMS to my number

sfloyd33 by • Great Neighbour / Super Voisin
  • 310 Views
  • 3 replies
  • 0 Bravos

Unable to make payments

I have been trying to make payments to get an active service but I am unable to 

Pacy by • Great Neighbour / Super Voisin
  • 268 Views
  • 1 replies
  • 0 Bravos

Re: Porting from Ooma

Sorry to bump an old thread, but I'll be porting a number away from Ooma next year (kid's first phone), so just wanted to ask if anyone has any recent experience doing this?  The above instructions are from 2020, do they still work?

ZaneMich by • Good Citizen / Bon Citoyen
  • 362 Views
  • 2 replies
  • 0 Bravos

No service after new eSim

Hi yesterday I switched from a physical sim to an esim - new iPhone. My service worked fine but when I woke up this morning I now have no service. It's in SOS mode. I've restarted my phone. And also done a network settings reset. Any other suggestion...

Amyyyyy by • Great Neighbour / Super Voisin
  • 397 Views
  • 3 replies
  • 0 Bravos

Double paid

Originally ordered SIM card and $20 plan and got charged $33.90then got charged another $22.60 when I activated the card I should not have been charged again as I prepaid the SIM card where do I go to have this extra $22.60 charge removed from my acc...

Paulj222 by • Great Neighbour / Super Voisin
  • 497 Views
  • 4 replies
  • 0 Bravos

Monthly payment taken days earlier!!

Good morning, Can someone please explain why Public Mobile is trying to take my monthly pmt earlier. This is not the first time. It's quite unpredictable and downright annoying!!

Firefly2 by • Great Neighbour / Super Voisin
  • 571 Views
  • 6 replies
  • 0 Bravos

No text message to transfer SIM #

hello im trying to switch from chatr to public mobile and im waiting for the text request to transfer providers and close my old account but i'm not receiving anything

talaa by • Great Neighbour / Super Voisin
  • 408 Views
  • 3 replies
  • 0 Bravos

Resolved! Blackberry Z10 cannot connect Sept 23, 2025

My Blackberry Z10 is 4G LTE but suddenly today cannot connect. What is going on? Payment is automatic.I see I am paying for 3G service. Did it get cut off?..........I just now paid for 4G, how long does it take to switch over? 

ssumcell by • Good Citizen / Bon Citoyen
  • 824 Views
  • 2 replies
  • 0 Bravos

Resolved! Data add-on expiry?

At https://myrewards.publicmobile.ca/en/how-it-works it says "Generally, data and minutes add-ons will remain on your account until fully used". At https://www.publicmobile.ca/en/get-help/articles/data-add-ons it says "Data add-ons are valid for 30 d...

No data??

I just got this plan as I just moved here from the states and I’m not getting any texts sent through or anything even when I’ve tried turning off my eSIM for my US number what do I do

Lizgawley by • Great Neighbour / Super Voisin
  • 348 Views
  • 2 replies
  • 0 Bravos
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