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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voice calls not working

I am in Florida, and unable to make or receive voice calls. I have the Canada/US/Mexico plan.

Resolved! Long distance calling

I recently upgraded to the plan that includes unlimited calling and text from Canada, Mexico and the USi am currently in Mexico and trying to call the US but it will not let mesays error and call *611Thanks

Resolved! Data

Good morningIts been a few months now that i am paying 28$ for my data and I don' t know why. I subscribe for 23$ data and since few month now i am paying more than that I can please the why?

refer a friend

My child has PM and I have Kudo. If my child refers me for the discount, will I be able to keep the same phone number as my Kudo account? How long does it all take for the transfer? Is all this info on the web site?thanks

waiting for mailed sim card

can I switch and go to telus office

Hi

I want to get this phone number xxxxxxxxxxxxxxxxx with Public Mobility. Is it still available? If it is, please let me know and give me instruction step by step to get it. Thank you.

Phone not in service

I tried to change phone number, and add a plan. Now my phone is not in service?

E-Sim not Compatible

Hello, I'm trying to either get the e-sim activated or get my money back. I need this to be resolved as soon as possible. As I thought once you buy and e-sim at the beginning and it did the test with your IMEI to see if it was compatible it would aut...

Cannot receive and make calls

I have rebooted the phone and reset the mobile network. My account is in good standing. But I still have difficulties to make and receive calls. Sometimes, it works - I managed to make a call but then it got disconnected while waiting. Then, a me...

Resolved! Need to speak to someone in Customer Service

Need to speak to someone in Customer Service!Thank you!

Add 2nd device (tablet) to my PM account?

Can I buy a second SIM or eSIM on my PM account so I can use my Android tablet as a backup phone? I'm having problems with my older cell phone and have a VERY important conference call to make and can't trust my cell phone and don't have time to shop...

Payment

I changed the card on my account but now it is acting like it is still now paid. How do I get it to process immediately?

Resolved! I want to talk to a Public Mobile Agent

Please Public Mobile Agent I need to chat or talk about my account

defective physical sim exchange

the new physical sim is taking a long time to activate. how long does it take to switch from an esim to sim?if I have a defective sim, how I exchange it?

Failed payment for add-on

I have $90 in my available funds and I am trying to purchase the $30 talk txt 3gb data US roaming add-on and when I click use available funds it says payment failed.

Overcharge

I used my points which summed up to $15 and paid the rest with my card which was supposed to be $16 but I got charged 39 dollars please how I do I get my money back?

Payments

Incoming & outgoing calls not working

Unable to port number to public mobile from Telus

I just purchased the public mobile's 39$pm US Mex CA plan. But during activation when i provide my existing number, the app keeps loading and eventually says "Invalid Number". My existing number is with Telus and definitely valid. Does anyone know wh...

New phone plan

I just activated my new subscription for 50gb talk and text unlimited plan for canada the US and mexico. When I tried calling mexico it told me I have no minutes left and will have to purchase some. My usage on my account shows next to nothing us...

Sim help

We are trying to set up my daughters sim card.when I purchased the plan. I checked and her phone was compatible with an esim card. Then was told no and had to buy a card. Finally got the card and now, she put it in and it still won’t recognize. Her a...

Can't text from Android to Apple

I noticed this started yesterday and none of my setting changed, but I can't sent texts from Android to Apple. When I first joined PM I had this issue and it corrected itself.

Resolved! I have 5G but my phone says 3G

I changed my subscription a while back to 5G but my phone still says 3G. On my phone under Cellular, Voice and Data, there are 2 options: LTE and 3G. Should there be somewhere to change it to 5G - shouldn't it be automatic?

Resolved! Roaming?

I'm in the US for the next few days, I had a plan that said it had unlimited canada-US minutes, and it wasn't working so I thought that maybe meant that I could only call from Canada to US. So I switched to the Canada and US plan that says it should ...

Unblock my number

How can I unblock my number so I can port to another network?

Receiving images via text

I cannot send or receive images to about half of my contacts (who use both android and apply devices). Help would be appreciated I checked this page and tried setting a new APN settings based on the suggestion there, to no effectForum posthttps://pro...

My monthly subscription all of a sudden changed and my automatic payment didn't pay it

For almost a year, I have had the 19.00 subscription. This past, February, public mobile charged by credit card the old subscription rate ( 15.00) and then cut my service because they said I didn't pay my bill of my regular subscription, I have au...

My data has stopped working

Hi!!!My data has stopped working. What’s strange is that on my public app it says that I’ve used 1GB out of 7GB. However, on the website version it shown that I’ve used 6GB out of 6GB. I don’t understand which one is accurate. thank you for your coo...

Cannot Log In - Cannot access Support

Whenever I try to log in I get an error message that says please try again. Whenever I try to contact support it says I must be logged in to access support. I've been trying for weeks now and always receive an error message that won't allow me to c...

Gratina kyocera kyf39 not making calls

Got the sim working, got the apn settings correct and it even worked for a few days making calls amd sending texts then it just stopped working. It will flash the phone number for a bit then disconnect the call before it rings. It can still send and ...

Not received the SIM card yet since at least 2 months!

I purchased the SIM card on Nov 2024. I think due to Canada Post Strike, there might be some delay. But now it's mid-February 2025! Haven't received the SIM card yet.I was trying to get support in Public Mobile app, and the app asks me to login. Afte...

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