Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Before BM activation I was able to use two SIM cards at one time but now I cannot use my Telus Sim while I'm using my PM Sim
I see one card one my profile but I'm being billed on a prior card. How do I delete old credit cards off the system?
Hi there,All of a sudden, texts to my brother (who has a US number and is in the US) are not going through anymore. While texts to his wife (also US number and is in the US) go through.Any suggestions?I did switch my plan to the 75GB $35/month plan,...
I had not renewed my plan but renewed today and I am not able to receive any texts even 5+ hours after renewing. I am out of the country and wondering if that is the reason ? What steps should I take in order to enable this option?
Hey, my previous phone was stolen in a domestic violence incident and I had to use a temporary SIM card in my old phone. I know have a new phone, but it won't transfer the prior eSIM number for the iCloud transfer and I would like to restore my origi...
My 2 year old attempted to flush my phone last night. I have an iPhone 11 which has had its screen replaced 3 times. The phone was in water for less than 20 seconds. It was turned off right Away and stayed off all evening and overnight. It was uprigh...
Hello guys,A few months ago i made the switch from Virgin Mobile to Public Mobile, and the E-sim / Network worked perfectly for 2 months. about 4 days ago, i received a message from apple informing me that phone line wasn't registered, so the se...
I plan to get an esim with data only while travelling in Italy/Europe. I also have Fongo Works with a different phone #, which can receive texts if that helps.
Hey allI used to be able to get group messages in my text app, but suddenly now I can't. In settings, it previously had a "Group chat" setting toggle, but it doesn't have that any more, even though my partner, who also has a Samsung phone, does have...
My wife and daughter have the same phone and settings. I am on a chat with public mobile but getting no where. My wife cannot send mms but my daughter can. Support has said my wife’s APN setting is wrong but it matches what my daughter has. The ...
Hello does anyone have the porting tech support number? I tried to port my old number over as part of a new activation and was not asked the correct information - it didn’t ask my account number or pin and now I see my number associated with PM but ...
Hi all, I am currently paying for and have a working cell subscription (Esim) but I can't actually login to the account. I set up everything since I still have the confirmation email from March but now when I select forgotten email, my cell number is...
So I have an eSIM on my phone, then my phone broke, and I bought a physical sim and switched my plan to the physical sim from the eSIM. And put it in a different phone, but now my original phone is fixed and I want to switch the physical sim to my eS...
When im not in the internet range can I use my data instead to go online?
HelloI got this new number activated but it is mixing with other numbers I need help can't receive or send text
Cannot paid through voucher
The date is May 27, 2025 at 2:33 pm MST. I have attempted to login to my account to pay my bill: 1) in the app on my phone, and 2) at the website on my laptop.Once I enter my login credentials, I receive the same result: there is no way to get to my ...
Selected a New Number, Activated Successfully, then No Service, Kept Let Me Select A New Number, Picked a "New Number" then Activation Failed, Now have no service. Could an Customer Agent Please PM me? Or does anyone have experience solving this pr...
I'be tried two different credit cards and still can't make a payment. The system won't process the transactions
When I open the app it says its in maintenance mode. And when I try to acesss the website I get "Our services are getting an upgrade.From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and...
duplicate thread
Hello! I am trying to transfer providers. I have followed all the prompts. But I think I have a porting issue as it seems incomplete I did not receive a welcome text from PM. Can’t send receive sms but can make and receive calls. I see “public mobile...
I am using a 4G supported phone and android I tried to make calls and it just drops and I'm not able to receive them I tried changing all the settings but recently when I traveled I got 3G and I was able to make calls but not on 4G. I don't know what...
Hi,I changed my plan to go to the Us for 2 months. Now that I am back, I would like to revert to my previous plan at 15$ with 250M. It is not part of my offering anymore by I can see it for newbies. Can I get it back?
I'm getting so much random calls from different provinces and countries
Public Mobile sent a message on April 28 at 2:10pm offering 4g data for $26 per month. I replied Yes to the offer but when I check online, I only have 1g data. Please advise
Hi out thereI recently took out two plans while travellingOne was for international minutes and the other was a US Plan.The US plan worked for a couple calls and then everything dropped and the international calls did not work at all.Is there an aven...
Hello,After creating account through a friend’s referral code and paying for the plan, I received the text from Bell to give the authorization to transfer, I responded YES, but E-Sim is not working. I have the SOS sign on my iPhone 11. The account sa...
I started the transfer process from Virgin to Public mobile and because I only have a 9 digit account number (as do all virgin accounts) I tried the suggestion of entering 0000 in front of my number. This resulted in getting a text from Public mobile...
