Get Support

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Discount no longer applied to my account

My wife and I were getting reward discounts on our monthly bills. Nothing has changed, but my wife's discount wasn't on this month's invoice and mine was? No change in subscription, we are up on our payments (auto withdrawal). My wife was getting rew...

Family plan

I would love to have the option for a family plan or bundle

Redemptions under my Rewards

Found $2 Tenure and $2 ATU under Redemptions and my Rewards. What does that mean? they are deductive from some of my previous monthly payments and none on my current monthly payment.

Monthly bill

Why have I been charged an additional $6.00 this month, I do not want any changes.

Weak Service

Most days, my service is not working. Texts don't go through. It is incredibly frustrating. I have 3 of us in my house using this service and we are all experiencing terrible service.

Data not working after port in

Hi there,I ported my number in last night and for some reason my data will not function. I've been through every step that the chat gives me with no results so far. The real problem is when I try to login to my account I get a Forbidden AI message, s...

Resolved! Data speed

Good day. We made the switch over and it was pretty painless. Noticed a significant drop in data speed as compared to Koodo. Are the public mobile speeds throttled back from Koodo? Thanks

Refer a friend

Yesterday May 16, I referred a friend that joined public mobile. My refer a friend code did not go through for some reason. I did not get the confirmation for the refer a code. How can I get the friend to have the benefit of the referral?

Can US 34.00

HiSo is this a contract plan or can I cancel at anytime without penalty. I ask because I have a friend who bought this for there son. He took a class trip to LA and communication both talk and text failed to work. Text saw only 10% go though and phon...

Resolved! Locked account

My friend entered password wrong many times so her account was locked since yesterday, how long time it going to be locked? What can she do to solve this problem? Thanks

Resolved! voice mail

how to access ?

$19 1G plan

I downgraded from the $25 plan to the $15 plan two days ago, and it will take effect on the renewal date on the 23rd. Today I saw the $19 1G plan, can I still change it?

Resolved! Referral points

I referred 3 friends a few days ago, but I don't see my referral points. Why?

Network

My public mobile esim was working just fine, then all of a sudden stopped working, and now my phone won't let me connect to any carrier and I called the carrier and they said the phone isn't black listed and to call public mobile, help pleeeaassee ...

Resolved! Promotional Offer

Why can't I get the 40 GB promo for $29. It says sign up OR log in to continue. When i do that the only offer that shows for $29 is 10 GB

Can I get any credit?

I am just wondering if there is any chance I will get a credit since during this billing cycle, my eSIM didn't work.Thanks

Help with oic text on Samsung phone

Hey guys, my friend has a Samsung phone and recently ported over to public, her incoming and outgoing calls and data works fine for months now but ever since she switched she can’t receive or send any pics in messages, I told her I don’t see how it c...

Resolved! VoLTE compatible

I am a new subscriber and looking at changing subscription to the Canada / US plan. My phone is the SM-715W (4G), the specs say it has VoLTE, but when I check PM compatible devices it isnt listed. Can someone confirm that this device will work on ...

Re: resend transfer request

I have the same issue and need the transfer request again. Could I please have the contact support number as well?

Activating ERROR 820

Payment was processed twice, but I can't see any subscriptions on my account, and it's still asking to continue activating on my account. Sim is not activated as well.

Number port not successful

I'm having problem. Incoming call is not working. Sms is also not working. can anyone help please.

Services not working unable to log in as can't receive text to "confirm identity"

Hello new activation, requesting number port clearly failed as it's been 6 hours.Unable to log in and do anything as I can't receive or send text messages or calls. So don't receive the text with code to confirm identity. Likely didn't receive the te...

Resolved! Calls to Canada fail on US Roaming

I purchased the US Roaming with 3GB data Add-on this morning. I’m now in the US and have able send and receive texts, but calls to Canada are failing. I’m using an iPhone 6s with the latest iOS. Roaming is turned on and I have 5 bars on the T-Mobile ...

Try to setup a new account.

I have the account almost completed. However, it wants me to resume activation and when I select my plan it says there is and error.

Your phone is not supported - how would you feel?

Hi CommunityWhat I just learned is that Public Mobile does not support industry plain and simple - because it is a standard.Just because a user may have a 4G compatible phone - purchased in Canada, marketed to Canadian citizens - on an official compa...

Canada + US plan

Hi, I'm wondering if the phone plan can can be used in the US and Canada. I live in both countries and go back and forth for school or work reasons. I was wondering if this plan can call, text and the data can be used within both countries seamlessly...

Billing payment

Why is it my last bill I had to pay nine dollars more than previous months . I know you’ve changed your loyalty, but this is highway robbery. It shouldn’t go up that much in one month.

Simcard locked

I need my puk code. My SIM card is locked and I can’t login to account

New Registration problems

I registered for an account and then when trying to subscibe to a plan it gives xxx error

90-day plan subscription under the new point system

I am currently on a 90-day subscription with auto-pay and receives $2 off each month. With the new point system, is there a matching reward system with the 90-day subscription with auto-pay rewards ?I assume PM keeps all customers previously enrolle...

Community

Forum Posts