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I'm trying to change sim number

Halifax81
Good Citizen / Bon Citoyen

I'm trying to change sim number as my old one was lost to a fire

The new sim number is.

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1 REPLY 1

softech
Oracle
Oracle

@Halifax81 

First login My Account or PM app 

Since you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA

After logged in, go to Profile page, click the pencil beside Sim card number to update 

(Or if using PM app, go to Account > Change Your SIM Card to update)

If you really cannot receive the 2FA code via email, then message CS agent and they will update it for you 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

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