Help getting account back

[Peligroso]

Wife had her email compromised. We wiped her phone and exchanged it back with Apple. Now trying to set up a new phone with her current PM number but cannot do so as do not have access to email set up with PM nor is her number active. To log into email need code sent to phone # (no phone with this number yet) to log into PM or activate Sim card on new phone need access to email. (Which can't log into).  

Help please. Just want number moved to her new phone.

[Peligroso]

Thanks for link. Being going in circles trying to figure out how to contact them. 

[slusagm · Accepted solution]

Ask PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @Peligroso 

don't try to activate a new account.  If the phone can take regular sim card, best to get a PM sim card and then ask PM to help to update it.  You can still submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage