Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Text Not being able to recivce but sending is good on Andriod

Text Not being able to recivce but sending is good on Andriod, Should to work just however recently stop working , cant get an code text for services. how do i resolve this

mon compte

Moved to French support

Wifi calling

I am not able to activate my wifi calling. It tells me to contact my old service provider which is Koodo.

subscription plan change

I recently changed my subscription. I accidently clicked on change now instead of at the beginning of the next billing cycle. Can this be changed and a credit given.

New user no sms code

hey there , I signed up last night with a physical SIM card , I didn’t receive a sms from bell , I can’t login please help

Resolved! When I hit “my account” I am redirected to the main page

I can’t access my account on the website. When I hit “my account” it keeps putting me on the main public mobile page. How do I contact an agent?

Add on's

Y is my phone was passed the Gigs of data for my plan. 100g for 50.00I purchased 12g then 4g and my data is still slow. Why?

Can not sent picture again

Hi, I have updated the setting following the instruction this morning, it works right away.but it stop work and can not send the picture again.I have double checked, no changes on setting.Is there any other factor to affect this MMS in my phone.Pl...

Resolved! Switching Plans

Hello,I see there is a $24/month plan available to new subscribers. I am a current subscriber and would like to switch to this plan. Wondering if it can be made available to me now or if there might be plans to make available to current customers in ...

Resolved! Switch from physical sims delivery to eSIMs or pick up

Hi, I just completed the signup for the 34/50G service and I would like to start using it immediately. I picked the physical SIMs delivery which I want to change it to either eSIMs or pick up now. Can someone please help me with this request?thanks!

notifications

why can i not receive access codes on my phone?

Resolved! Do long distance minutes expire?

For example the china minutes if you buy $15 for 500 minutes. Do unused minutes every expire?

Resolved! Is Finland Included in the Long-Distance Add-On?

I'm going to be on a work term in Finland for the next 3 months, and I'd like to add international texting/calling to my phone plan, but it doesn't look like Finland is included in the countries listed in the Long-Distance Add-On information. Is ther...

Transfer of old number

Hi. I am having difficulty transferring my old Bell number to my new plan. I missed the sms confirmation window and was assigned a new number. I have reinstalled my old SIM card but can’t find a way on this site to transfer the number over again.

Resolved! Public Mobile text messaging no longer able to send Pictures or Videos

My text messaging on my Galaxy S7 Edge no longer works to send pictures or videos via text with Public Mobile. Has anyone else had this happen?Can they just stop supporting our handsets like that when we pay for the service?Please advise if anyone ha...

Resolved! $34 50g promotion

l got the plan $34 40gb 5G network, the new promotion does it come with unlimited throttled speed after done, should I switch to the 50gb for the same price, don’t need the extra 10 gb or US calling

Resolved! Account activation glitch?

Hey, so I have paid the activation fee and it seems I have not been getting charged on my cc at all lately. All my services work. And when I try to log into my account it prompts to me activate my sim. Which is already activated and working showing i...

$34 CAN-US Promotion

Does this plan also include bonus 1000 LD minutes that other carriers offer? If not, does Public Mobile customer service offer this bonus?

Resolved! Promo plan

Is 24$ promo plan only for 3 months?

Chatbot Ticket Submission Error Fixed

Hi everyone, According to PM management, the chatbot ticketing issue has been finally fixed. This is specific to the error customer received when trying to submit a ticket through chatbot. A few oracles have tried the ticketing system and it seems ...

Resolved! Stolen Phone

Hello, My mobile phone was stolen and I am unable to login to my account to put it on pause. I purchased a new Public Mobile sim card I want to transfer my number to. Thank you.

CANADA-US 5G . Eliminates roaming now?

Just to clarify, I live and work very close to the USA border and have always had issues with roaming.Does this mean I can roam now and not get no extrs charges for using or being connected to any USA towers?

I don't understand.

I have used public mobile for 2years.My plan amount is 34$ per month but I have reward so I got 7$ discount every months.However they took 31.5$ from my bank account every months. How can I claim? Public mobile doesn't have customer service center or...

Failed subscription

Could not finish subscription but was billed. How do i get refund

US data did not work so had to purchase it twice - want refund

On Feb 20th I purchased the US talk/text/data plan. The data did not work. I then had to purchase the US data plan to get the data that I should have received with the original purchase. I would like a refund for the second purchase since data should...

Am I doomed?

Looks like the port of my older number from Lucky Mobile didn't work and now I have a new number. What are the odds of getting my old number back? I submitted a ticket but curious to know if there is a chance of success, or should I just start the ...

Why is Public Mobile suddenly so terrible? Why can't I update my credit card info?

Okay, so I got a new credit card and needed to change my credit card info for my phone, but the Public Mobile Website wouldn't allow me, giving me the message "Sorry, we’re not able to process this request at this time. Please try again later."I get ...

Resolved! Android phone top icon question

My Samsung Android S6 shows one icon I cannot find meaning.It looks like broken (not connected) triangle with up and down little arrows inside.Any idea what is this icon meaning and do I have to see it or I can somehow remove it from top of the scree...

Changing plan

Hi. I'm a public mobile customer. I tried to switch from the $40, 30 GB to the 4G $29 20 GB option. I tried to switch directly but the app didn't show the cheaper offer (what a shame). I used a different email to open a new account and transfer my nu...

Resolved! $34 Canada US plan

Is this plan a 90 day subscription plan?Thanks

Community

Forum Posts