[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: Issues with public mobile?
I have the same problem than you! No 5G or even LTE since 3 days days
Transferring esim to the new phone
Recently I purchased a new phone and needed to transfer the e-sim from the old one. I read that in order to transfer the e-sim is only possible by purchasing a new one and the fee ($5) will be waived. So I did just that. Purchased the new e-sim for m...
mobile phone service plans
does public mobile offer pay as you go services for cell phones
Issues with public mobile?
Hi guys I submitted a ticked yesterday morning asking why my account isn’t working and still haven’t gotten a response, anyone have any idea how I can fix it? Service not working Problem Details: 5g-service-not-workingWhat is the current state of you...
Resolved! What happens if my phone is stolen???????
The only way to get into this account profile is if I confirm the text sent to my (stolen) phone!!!! ???
Resolved! Sim card swap
Hi,How effective is Public Mobile at protecting its customers against Sim card swap? Thanks edited by computergeek541: changed category label as this discussion isnt related to Community
Resolved! Trouble finding my add-ons, rewards, and promotions within the new view
Hi, I have several add-ons gathered over the years (additional data, international minutes, etc) and promotions, but unable to find them within the updated view. Ideally, they used to be visible within the rewards window, but can't find them now.Ther...
eSim activation QR code and Public Mobile App both not working to download eSim
Hello! I'm currently swapping from SpeakOut, and selected the in-app option to transfer my current number to eSim. SpeakOut has transferred me onto a new plan while they renew their 3G networks, and they have allowed me to retain my number there. No...
An existing EverSafe ID already exists with this phone number
I am trying to add my number to my accout but getting error message “ An existing EverSafe ID already exists with this phone number.”
Service in USA
Please advise if my current cellphone package will provide service when I travel to California, USA.
My invoice receipt for Sept 25
I recently changed providers for reasons like this… I log into my account and can’t get to my invoices. The only thing available is to get a plan, contact a sales agent who sends you to send a ticket, a ticket creation that has you log in and times y...
Can’t update credit card locked out of app
I’m trying to make a payment as I received a new credit card and didn’t change in time
Not connecting
Hello, I am also having these issues. I reset network on my phone and also submitted a ticket to customer service. Are you also unable to log into the public mobile app(mine sends me straight to the ‘support’ page)?
Previous invoices
I need to print invoices for July and August but cannot find it.
Porting out - what does this error mean?
I'm trying to port my number away due to the price increase. I never received a text message and the port was rejected by Public Mobile. The new carrier says they received this as a reason:conf cust to osp before contacting pac.I don't know what th...
No response on ticket
HiI have created a ticket regarding increase in subscription charge on Sept 27, no one has reached out to me yet. Is anyone else facing delay?
Can’t access add-on data
I used my credits to purchase an extra gig of data. It’s showing up in my usage as available, but when I turn my LTE on I can’t seem to access it
Add ons
do public mobile offer an EU data package
Paid but subsciption on hold?
Hi, my payment went through today October 3 on my billing date, but my subscription was put on hold for 90 days? And I’m threatened to lose my phone number?? And I have 40ish $ funds available? But my payment I got charged was the bill amount of 46is...
Resolved! Re: Need to contact agent
I am needing assistance with an issue too, however I submitted a ticket yesterday.
Register eSIM
I purchased a plan, and trying to register the eSIM but the QR code that was sent doesn't work. It's asking to send a verification code to the new number but I can't receive it without setting up this eSIM. What can I do?
Not connecting
What is going on with "not registered on network" wben I call someone. This is new and weird since I could always reach them before on my cell.
Text
I received a text message to switch to telus or koodoo for a new phone …Are those legit ? I love my pricing on public mobile but i would love to get a new phone
porting a Newfoundland number from Koodo to Public Mobile
HI,I have a friend interested in coming to public mobile and they want to keep their Newfoundland number that is currently on Koodo in New Brunswick. what is special to know to make this a positive experience for them. they tried to transfer in 20...
Activate new SIM, keep old number
Hi, I lost my phone and just got a new one with a new SIM card. How do I activate the SIM while keeping my old number and plan?"
Resolved! Ulefone Armor X13 Compatibility.
Hello Party People!I recently acquired the above phone and set it up off my old LG K20. When I went to hook it up to my SIM, it recognized the SIM, who the service provider was, and that was it. No data functionability. I checked compatibilty sites, ...
Resolved! My current plan is 25 cad/month before tax, can I switch to new plan 25 cad/month with 3GB
Hello,I have been a long-term customer since 2020. Can I switch from the current 25 cad/month with 1 GB to the new plan 25 CAD/month with 3 GB? The current plan I got from the first activation in 2020.Thank you,Katie.
Need to contact agent
I need to contact customer service agent please
Unable to order e sim through app
Can someone tell how to get esim?
Phone number compromised?
Hi,I just received a phone call from someone who claimed to be from the fraud department of the TD bank. The person also had my name. First, I don't do business with that bank and 2nd, it sounded like a scammer. So I hung up right away. I suppose th...
