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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I obtain history of Bluetooth being used on a call.

Does public mobile keep history of Bluetooth used during a call? If so, how do I obtain this information from them? Please help.

Data charge

Public mobile charge me for 2.5Gb of data usage for the same period when my phone tracked only 800Mb usage

Resolved! Reactivating number without subscription only to be able to transfer it

I want to transfer my Public Mobile number to a different service provider but my PM subscription has expired. I don't want to renew for another month so I don't pay for two services. Is there a cheap way to reactivate my number without having to sub...

Samsung A16 VoLTE Support

So I am looking to get a new phone that has support for VoLTE. I have seen the white list, however it is quiet dated (The Samsung A53 that is listed is over 3 years old) so I can't tell for sure if a modern phone has support for it or not.I also see ...

Resolved! is PM merging with Koodo.

This is a MSG I got recently. What is going on? wanting us to switch to Koodo???? 9:01 AM (0 minutes ago) to me Public Mobile here. Looking for a new device? We're teaming up with Koodo to give you an exclusive offer. Switch to Koodo tod...

some subscriptions are not available in my account

Hello,I have been with Public Mobile for over 4 years. Last year, my subscription was automatically changed from $15/month to $25/month.Now, when I check my account, the minimum available plan is $34/month. However, I noticed on your website that my ...

Mobile internet not working

Hello,I have been a long time happy customer. Today I woke up and no mobile data, mobile calls are working fine (can check voicemails no problem). Location: Lake Durham/Kawartha area.P.S. rebooted the phone a couple of times

data

my phone says I have IGB of data my plan has 15GB of data why des it post on my phone the old plan

My e sim is stuck on SOS

Had public mobile e sim for a while I installed holafly e sim for a vacation and didn’t turn my public mobile e sim off now my public mobile e sim is showing SOS. Please help urgently, I’ve tried resetting network settings, restarting phone but nothi...

So frustrated!

I’m trying to update my credit card info and when I try to login it says my phone number doesn’t have an account and my email doesn’t work either. Obviously I do have an account because I can login here. The chat bot is useless. How can I get ahold o...

Wi-Fi Calling

My daughter's house has almost no cell service but excellent wi-fi. With my previous carrier I was able to make & receive calls via wi-fi there, but found out it's no longer available with PM. I keep seeing it's supposed to be launched but it's not h...

How do I get a refund?

I selected the eSIM option by mistake. I have a SIM card from last year that I cannot activate. I do not want an eSIM I’m paying for a service that I don’t want set up in that fashion. I’ve unsubscribed how do I get my money back?

resubscribe to marketing emails and sms

hi teami accidently clicked on unsubscribed for emails/sms marketingI would like to resubscribe Can anyone help with this?

Network issues

Recently switched to a new subscription, i have 3G connection showing on the iphone screen however no internet and network connection. I did reset the network, turn on off the phone no solution. Anyone can help?

Inmate call

Greetings all,I am trying to reach out to a correctional facility but, it will not allow me to. I have tried on phones that are not with Public Mobile and there was no problem. How do I do that with this company?

US roaming

I have purchased an US roaming with another add on for data but neither are working. It worked for the first 2 days but now nothing. It says emergency calls only. edited by computergeek541: changed category label (unrelated to discussion about Comm...

Resolved! Opt reqest

I recently changed provider frm public mobile to freedom mobile but my number did not transfer over when requested freedom mobile ended up giving new number when I requested my old number to transfer

Wrong future billing amount

My normal 90 day billing is $126 but the web site shows my next billing will be $186. I have not changed my plan.

Re: No data access

I have the same issue. Changed my plan on renewal, and now I have no service. Restarted my phone, ejected SIM, reset network settings, and nothing has worked. Hopefully they are helpful and can resolve these issues.

Re: Porting Number

Anyone have. A phone number to call? Porting in limbo

US roam talk, text & data

my family is heading down to oregon to visit my ailing bother and i will be buying a 15-day roaming package for my iphone. are there any instructions on how to activate it? will it automatically kick in when i cross the border? does the package co...

Told to finish setting up my account that has been set up for months!!!

I went to login to my account that I set up months ago and have accessed many times already and had made payments on and the phone is working and allowing to make calls, texts, use my data as we speak, yet when I login to access said set up and payin...

Pause subscription

Hi, I would like to pause my subscription. I have tried to do it via my account but there is no option to do that by following the steps listed online. Thanks,Malik

Rewards?

Not including putting money towards my bill, how do I actually benefit from the reward points?

Resolved! No data access

I have changed my subscription plan and it shows in my account it started today already but I still have no data access

INTERNET STOP WORKING ON THE RENEWAL DATE OF SUBSCRIPTION

I changed my plan today. Now the data is not working, please help. I noticed others have the same issue.

Number recovery

I lost my phone and I need to retrieve my old number so I can access all my other accounts can a representative please get back to me ASAP.

Texts

All of a sudden I can’t receive texts

Signal problem

Hi, I have been using my phone to take online fitness classes. My apartment gym is in on the ground floor. I did get some signal last week, but this week I am unable to get any signal and I am missing all classes. Please let me know if something can ...

Updating payment details

Need help updating payment details. Cannot access my account because the email address linked to my phone and phone number is no longer valid. Hence, I cannot update payment details

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