Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have followed all the instructions, repeatedly, and to no avail!DOES ANYONE KNOW SOMETHING ABOUT THIS?
We have the Canada US Mexico plan. My wife is in Mexico now and connot connect to the Telcel network there. Has anyone had a problem like this? She is in Oaxaca.Her friend is with Freedom and has had no problems.
i have a 5G subscription plan & am currently using a 4G phone. Assuming I can only get 4G speeds, which is fine for the moment. What should my 4G speeds be. I'm thinking 50 Mbps max & usually 30Mbps on average according to speedtest.net is a bit low....
I was paying my account by automatic debit and now I can't use my phone because it says payment is overdue...I can't understand that ???
I input the number wrong when I try to transfer it to Public so I can not receive any message and complete the transfer. Please let me know what I do to fix it.
Was at the Apple Store doing some troubleshooting and it seems we deleted the my eSIM in error. Any ideas on how to recover?
My last call that is received successfully was on Feb 7th (data and texting always work, i do have strong 5G signal). after that:1. when i dial out, it keeps dialing for like 1530 seconds without ring tone, then showing the network is busy with busy...
I had my payment taken out of my account but my phone is acting as if it had not been paid for. I cannot find anyone to speak to.
Hello,I have just gotten a new phone which came with a Rogers Line from my Office, I want to transfer my eSIM from Public Mobile to this Line, and I would appreciate how to proceed with this. Thank you
I currently have a telus mobile account with phone number. I just set up an account with Public. Can i simply buy an e-sim and it will use my current phone number? And what if i take out the current sim, as i would be switching over to public, my ...
Hello, I am trying to get a CPE M55 Modem onto the network. I have a 5G Public Mobile(PM) SIM and the IMEI number. PM wants me to download a google app. That works if I am connecting a phone. However, I want to manually set up the modem to get cell...
Hi. My phone does not take esim, so I bought a physical sim. When I try to log in to PM account to change from esim to physical sim, it asks for a code sent by text message, but apparently I could not receive the text message with the esim so I canno...
Hello I’m trying to set up an account for myself. I tried to add my TD visa debit card however it fails to process the payment. Just wondering if anyone can help me out here.
I'm in Peterborough, west end, signal just went dead. Not connected to anything.
I signed up for Can/Us/ Mexico plan and I actually want the 5G60 GB for $39 . Can u please change the one I just signed up for to this lower plan !
I noticed that I couldnt make phone call saying - network is busy on Feb12th, today I checked my public account and seeing this message:My card is valid until March and my payment went through successfully for this month!Do you know why my service is...
Looking to switch from Videotron problem is my mom is the account holder there and she has recently passed away. I would like to keep my number. Is it possible to sign up and do number transfer for PM as normal? Do I need to go talk to Videotron fir...
I had to open a new account because me old.one got hacked.how do I get my information like my plan and my points and stuff like that
I want to sign up for the $19 subscription I originally had, however the only option is $29. How can I change back to $19?
Did you find any solution?Please help, going through same issue
Hi so I have a 5g phone samsung galaxy s20 fe 5g a 5g Sim card as well as the 5g plan and in the 5g areas it won't change to 5g I've tried everything the internet has suggested It says its an error with Telus network or something I'm wondering if cha...
Hi there, it seems as though when I turn my phone off for work and turn it back on my text messages don’t come through. Sometimes I will hear the notification come through and even see I have a text message but when I open it up there is nothing ther...
Can I set a future date to resume subscription? Traveling now but I know when I go back home. Thanks
I am in the US and my phone won’t call out or accept calls. They have told me to do the following. I don’t know what they are talking about “Can you please reset the device network settings and turn off on your device and tell us if your voice, text ...
For verification I need to answer questions, your agent wrote that I have to log in to community and answer the questions privately. How, I don't see this option in my app
I have an iPhone 11. I have no issues messaging with anyone other than one person. With that one - and only one - recipient (who also has an iPhone, 13), she does not receive any green (i.e. SMS) messages from me ... and only me. The first questi...
Please chatbot, mark my phone as lost. I need to log into My Account and get OTP sent to my email address and NOT phone number. Thank you Lynne
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