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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27710 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39729 Views
  • 185 replies
  • 29 Bravos

Payment

how do I make a payment if my account was put on hold because I got a new credit card. I can’t find where to add the new card

Cannot log in to pay, no service, old credit card switched numbers

I reset my password multiple times. It says there’s an error when I try to login.I had service up until three days ago, I can’t get into my account I need to update my payment info because my card was lost and the number changed.

Zzc by • Great Neighbour / Super Voisin
  • 614 Views
  • 6 replies
  • 0 Bravos

My plan was to be updated at subscription renewal date

Does anyone know if this can be fixed I had my pm set to update to another subscription today and they took my old subscription amount and they didn't take any from the funds in my account already and I thought that was to apply and then they take th...

Laurieanne1 by • Great Neighbour / Super Voisin
  • 395 Views
  • 4 replies
  • 1 Bravos

new points program

I have not yet received a text or email advising me of the change to this new points program.  My spouse is on the same program as I am, and he received a text advising of the change, but I did not. With the old program I am current under ($25 per mo...

Rosie21 by • Great Neighbour / Super Voisin
  • 388 Views
  • 3 replies
  • 1 Bravos

How to unlock vortex HD 601 Sim me

I recently purchased another phone and I was trying to put a different SIM card in it and it's saying enter PIN for Sim me

Nunya91 by • Great Neighbour / Super Voisin
  • 7601 Views
  • 3 replies
  • 0 Bravos

Unable to activate new SIM

When I try to activate a new sim using PM app, it says "subscription not activated"When I try to Login from mobile app to get support, I get "contact admin unable to authorize -- no access token present"When I try from desktop, I get "Resume activati...

K89DPNDU by • Great Neighbour / Super Voisin
  • 319 Views
  • 2 replies
  • 0 Bravos

Resolved! Using PM in Motorola Edge+ (2023)

Hello guys I was wondering if anybody here owns the Motorola Edge+ 2023 edition and what's their feedback on using the SIM card in that phone!  I want to buy it soon and I wanted feedback about it beforehand! Thanks

Shubh2023 by • Great Citizen / Super Citoyen
  • 808 Views
  • 4 replies
  • 0 Bravos

Questions about switch to new points system

So, I held on all the way with the old system, and now they’re forcing the new points system, they are giving me all this data as a bonus but I don’t really need it, except for i don’t actually know since I’m on the 75gb plan now and didn’t run out. ...

5g

Hi. Just switched from 4g to 5g service, but my phone OnePlus 8pro not showing 5g. Called OnePlus Canada and confirmed that it supports 5g on public mobile . They said it was a network problem, not the phone. Please advise.

Tonyb49 by • Good Citizen / Bon Citoyen
  • 656 Views
  • 4 replies
  • 0 Bravos

Change Plans

hello, I need to change to the 4g 29$ a month plan.... but very annoyingly it is not giving me the option to do that even though i keep seeing it there in the plan offers, then it just takes it away from me!I need to change because i switched to a 4g...

Crimz by • Great Neighbour / Super Voisin
  • 445 Views
  • 4 replies
  • 0 Bravos

Coverage in US

I could not get Data coverage when I was in Bellingham USas per my new plan, I should get coverage in US please advise 

Fi121 by • Great Neighbour / Super Voisin
  • 1397 Views
  • 8 replies
  • 0 Bravos

Account number

 I need to reset my email address. 

Joshua8 by • Great Neighbour / Super Voisin
  • 312 Views
  • 2 replies
  • 0 Bravos

Subscription

Just tried logging in with cell phone it says Subscription not activated... im sorry this is not working..... what can we do here now?

kimmy45 by • Good Citizen / Bon Citoyen
  • 339 Views
  • 3 replies
  • 0 Bravos

$34 can/us

I saw something about $34 a month can/us 50g data for existing customers.  Is this right?  When I go to my account this plan is $39 a month.

Sue-s1 by • Good Citizen / Bon Citoyen
  • 402 Views
  • 2 replies
  • 0 Bravos

Resolved! How much I have to pay the plan?

i have a question about the new rewards ,my plan$13 ,i have $2 autopay $5 referrals and $5 loyalty .so if starting the new rewards I will lose $2 autopay and $5 loyalty each month?and I will be pay $13-$5referral +tax?thanks

Shirly19 by • Good Citizen / Bon Citoyen
  • 775 Views
  • 7 replies
  • 0 Bravos

Can't log in

I am unable to log into my account because my phone was stolen and the email associated with my account is no longer in use. Can I change the email associated with my account? 

Checka by • Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

Create my own number

Hi, is it possible to get a customized mobile number from PM app? Is it even possible?anyone knows?

Yea123 by • Good Citizen / Bon Citoyen
  • 692 Views
  • 7 replies
  • 0 Bravos

Samsung Galaxy S9 VoLTE

I've seen a handful of threads on this, but none with any conclusion.  VoLTE does not work now that I'm on PM.  I realise that my phone (Samsung Galaxy S9 - model SM-G960W) is not officially on PM compatibility list for VoLTE, but it's strange that V...

willywonkers by • Great Neighbour / Super Voisin
  • 1112 Views
  • 5 replies
  • 0 Bravos

Resolved! Accidentally pocket-dialled a USA number

In my call history, it looks like I accidentally pocket-dialled a USA number. My plans does not include a long distance/US calling add-on, so I was wondering if I should expect a long distance charge on my next bill.

Blujay by • Great Neighbour / Super Voisin
  • 902 Views
  • 6 replies
  • 0 Bravos

New Subscription Enter Payment Failed

Hi, Trying to create new subscription. I created a user, password, selected plan, and entered sim card information. When getting to the payment page I enter credit card information, zip code and reference code. Everything checks out, but when selecti...

Mike88 by • Great Neighbour / Super Voisin
  • 597 Views
  • 5 replies
  • 0 Bravos

Change to point system

As it seems the change to the point system will enevitably cost more, has anyone looked into other options?I notice Freedom mobile has a better plan for $1 more than the plan I have now ( with the discounts)I have the 25 doller plan 1gig at 3g but wi...

Theduke by • Good Citizen / Bon Citoyen
  • 570 Views
  • 4 replies
  • 1 Bravos

Switching service provider

Hi, I want to switch my provider to another. I just got charged for next three months. Will I get my money back?? I'm on the 102 per 3 months recharge cycle. Thanks for your help!

Pprmnt4 by • Great Neighbour / Super Voisin
  • 514 Views
  • 4 replies
  • 1 Bravos
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