Billing

[Joelgauthier]

I got charged two times 

[hairbag1]

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@Joelgauthier wrote:

I tried to sign up yesterday and there was an error, but it charged my bank yesterday and then I had to do it again today and I got charged again I’m just wondering if I can get a refund for yesterday’s

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Use the link provided by @Handy1  and request to have one of your payments credited to you new account rather than a refund. When you message Customer Support, give them as much acct info as you can.. ie: ph #, acct #, PM pin #, name on account, etc...

[Joelgauthier]

I tried to sign up yesterday and there was an error, but it charged my bank yesterday and then I had to do it again today and I got charged again I’m just wondering if I can get a refund for yesterday’s

[TheSterlinger]

On your account, you can check what the charge was. If it’s for something for that you did not do such as an add-on you did not purchase or anything like that then you can submit a ticket to a CS agent using the chat bot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Sign in then type CS agent then sweeten what happened and then submit the ticket.

if that is not worth and uses direct length and do the same thing right what happened and then you can submit your message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Joelgauthier 

you checked credit card and certain one of them not just pending charge?

And you check My Account's payment history?  It shows once or twice? any money in Available funds?

if there was really a payment problem, support agent can help.    please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437         

[Handy1]

@Joelgauthier  First check credit card is one charge just pending ? If both charges posted then please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437