Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My daughter just got an eSIM with public mobile and she can make calls but that’s it. No data, no texting and now iMessage is not working either. Incredibly frustrating.
This shouldn't be so difficult to get proper support. I want to cancel my plan but I don't have access to unsubscribe in my account.. HELP! I'm paying for something I can't use.
Hello. I have a CA-US-MEX plan. I’m in Mexico now with an iPhone 15. Do I need to turn on Data Roaming in the iPhone to use data from my plan?Thank you for your time, Mookaka
I changed my phone number almost 2 weeks ago and it has not been updated in my account. I also changed my email so I could get the code to log on but now I can’t do either. How do I fix this as I’m not getting access to do Any updates as it looks lik...
I need my payment history for all of 2024. Currently I can only go back to April 2024. I saw other comments directing people to submit a ticket. I tried to do this, but whenever I select a link that I think will direct me to submit a ticket, I get di...
Hi I have referred my friend and he has ordered a SIM card 3 weeks ago (together with signing up for a plan), but still have not received it yet. How can Public Mobile help about it?
I received the port text and confirmed it with Koodo. Koodo emailed and text me saying that the port was approved. The public mobile app advised the port failed and I do not have access to my number. The phone is in SOS mode. The phone is an ipone 1...
Hello everyone,Does anyone know if Call Control will be coming to Public Mobile anytime soon? TELUS and Koodo has this feature why not Public. It will be a nice feature because I receive (and probably most of you) tons of spam calls a day. Blocking d...
Hello,I tried to change my subscription plan on renewal, but the system seems to be stuck on "loading" , thus not completing the request for a change.What can I do?Thank you
Cant transfer PH# would like refund or credit
Hi, I received my sim and want to start the set up process. I'm hesitant because my save and return plan with rogers was supposed to end on March 31st but they're saying i have another billing cycle now before they'll let me buy out my phone. I'm won...
HiI realized I made a payment by error. I now have 2 payments pending on my credit account. What is the best option to rectified this situation Thank you
Can any admin help with this type of issue?
A new subscription was set up and payment went through. On step 6 the activation failed. How do I resolve this?
I was always getting 1.15 points per month, but in April, I only received 0.40. My plan has stayed the same, so I don't understand the reason for the decrease in points. Has anyone else noticed a drop in their monthly points?Thanks in advance for the...
Please Help. I have an existing account and portal which I cannot access. I was informed by the CS agent to make another account . Can someone please help me how I can access my existing acccount. Yes I do not know my email password.
same as title, device showed it was e-sim compatible through IMEI but failed to activate
I cannot change my plan even though my credit card information is correct. Does anyone else has this problem??
I'm trying to speak with a customer support agent. How can I reach one?
I am planning to leave Canada on April 18. Therefore, I would like to suspend my phone number/account as of April 18. I plan to return after six months.Could you please let me know the procedure for suspending my number?
Hello, my sim card is not activating and the system is now asking me to pay again. can someone please check my account and help me sort this out?
For the last 3 days I have had a problem with calls and I can't get through to anyone. Has anyone else had this or is it a technical problem.
The app won't let me log in ???And when I transferred my new service the promo code I received was not applied. Came from my wife Please advise
I have an Alberta number on a Telus plan that I want to keep, but now live/work in BC. Can I port in my Alberta number to PM and still have a BC-based account?
I forgot my email and can't find email the code goes to
Hey everyone, I decided to log into my online account and it's asking to choose a plan. Basically the screen we get when we want to sign up for new services.Weird thing is it sends me a verification code to login before showing me this screen so My ...
Is there a difference between subscribing via the App vs the website?Website:App:I noticed that when you log-in and subscribe through the website, there's an "Available for new activations only" but this doesn't seem to appear when subscribing throug...
Last month (around 15th. March), I made a change to my subscription plan i.e from $25/month for 1 GB data to $25/month for 10 GB data. It gave me option to do it right away or from the next subscription renewal date of 28th. March. I opted for the ne...
Hi all,My billing cycle is from around the 5th to the 5th. Over 4 weeks ago on March 8th I changed my plan and set it to change on the next auto-payment renew date (April 5).Just got my credit card statement and I've been charged for the old, more ex...
