Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I'm looking for a plan for my parents, they are currently using Fizz, but it's not clear if the phone is compatible with VoLTE and I don't want them to lose their lines. If I make them take a Public Mobile plan, is there also a withdrawal of the 3...
I'm locked out of my account and need my account #
My sim locked i need puk number
How do you actually submit a ticket to be able to talk to an agent?
I subscribed to a plan earlier today and tried brining in my old number but I’m having issues trying to activate the e-sim. It keeps telling me to contact support but even that doesn’t work. I made another account and tried doing it again and got the...
I got a plan for Canada-USA-Mexico calling and texting problem is that when I text someone from the US my messages won’t go though likr I can see theirs but they can’t see mine also I can’t get verification codes
I just ported over to Public Mobile today. I don't feel we're off to a very good start.I ported my number over, and upon making my first call, it was so bad that I simply couldn't make out one word from the other end of the line. Switching from LTE t...
i NEED ASSISTANCE LOGGING INTO MY ACCOUNT
My friend recommended lucky mobile for me. I logged into it and purchased a subscription. Unfortunately it’s not installing- multiple times we have tried. please advise
My phone was stolen, I made a report and the rcmp told me my service provider needs to black list its imei .
I deactivated my old SIM card and now I want to reapply for a new SIM card, can I use my previous mobile phone number
I tried a few of the recommendations from a Web search but no luck.Here is what I have.
Hey I renew my plans and now data ain't working
I've gotten two verification codes on text without me prompting them. What to do next and how to stop this?
I stopped my substitute almost 3 months ago but made sure I didn't go over 3 months s that I can keep my PM account. I was traveling so didn't need it. Now that I'm back in Canada, I just resubscribed and purchased my "current" membership plan. (Unli...
I cannot make a call as the phone cuts off. Cannot receive calls but I am told that phone is ringing and messages sent but again nothing on my end
Activated Public account and sim and requested port out from Virgin. No SMS received. Called Virgin they said no port request received.
Hello, I am a user of Public mobile and paused for this subscription due to personal reason. I wonder if I could get refund for recent payment as I would not use this month’s service.Thank you,
How do I get a get a new sim when I did not get the new sim to start the service even after 20+ business days ?
Hi There, I have not been able to make or receive calls for a while now, but still paying monthly. Please help!I tried all the tips here in the chat.
Hello, I'm a new customer, already subscribed to a mobile plan and trying to transfer my phone number to PM. I got a text saying:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account num...
I switched to public mobile with eSim and now I can only make phone calls. All incoming phone calls goes to voicemail and I don't get notified. Also, I can't recieve text messages. Please help! This is urgent! I need help!
Las 2 week's my signal is not working
need help with porting my number is invalid even though its not with koodoo; who do i call to start the process purchased approximately an hour ago???
Does anyone know how data is disappearing and what I can do about it? My data is turned off most of the time. On Sunday, at 2:06, it said 75% used, at 2:11, it said 90% used, then at the same minute of 2:11, it said 100% data used. But I only got all...
I have a basic $13 plan, I just noticed I don't have 60 minutes local talk time anymore, just 50 text messages monthly, was there a change in my plan? Can PM just remove features on my plan without notification?
I am trying to log into my MyAccount that has my phone number connected, but I do not have access to the email used when creating the account and whenever I try to log in and press 'forgot email' it sends a reset link to the email I DO NOT have acces...
Hi folks,i just bought a pre paid c/c and i am trying to put a payment in to top off my sub.It's not working?@ links to members edited by comptuergeek541: changed category label (unrelated to discussion about Community website)
On May 4 I added 15 days roaming packgage of talk and text and 3gb data for a trip to the U.S. because I thought I might need more data, I also bought 1gb roaming data. I am now in the U.S. and I have no trouble texting or using the data, but I cann...
