Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My old phone number was accidentally changed how do I get my old number back?
My family drove from Waterloo Ontario to South Carolina and before we left my wife and I got the new USA plans. It took about 10 minutes when we got across the border to activate and then we were connected to T- Mobile. It works great, virtually no d...
My daughter is unable to get into her Public account as the email address she used to sign up with Public she can no longer access. She is needing to update her payment information so she can continfue to use her Public
I have successfully signed into my account but nothing is showing on the screen. This is the url:https://selfserve.publicmobile.ca/en/account/overviewMy screen is blank. Anyone know why? Thanks. Linda
I was able to use conditonal call forwarding for years and it stopped working few months ago. I was able to swap the SIM to another phone to set the conditionnal call forwarding, but now it get stuck to a number.The chatbot keeps sending me to the nu...
Does anyone here check the speeds on the 4G plans occasionally?Because my tests show speeds of 30 mps to 60 mps, far below what they say on 4G plans.
Hoping that Public Mobile offers 100 GB of data soon. Telus offers 100 GB for $90.00.
"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get ...
I am asking questions, but I do not see any awards. How many questions do I need to ask to obtain a reward?
I was interested in $50 US canada plan.I can’t take it now.please help me subscribe that one otherwise I’m moving to Rogers.
My eSim didn’t activate and now my phone doesn’t work
I did not say yes to the text from my old provider, what can I do? I can make calls but I cannot receive calls
How do I get customer assistance. I have been trying with no response.
Hi, I purchased the add-on for 1000 UK LD minutes; but when I tried calling several hotels in the UK, I only got a message from Public Mobile that either the call could not be completed or I have used all my available minutes. Does anyone have any ex...
Is it possible for a married couple to join together in 1 account but have separate phone numbers?
My wife just switched to PM but we saw no place to add my number. How do I correct it now?
I just started new esim plan & want to keep it but my phone has a hardware problem. What can I do?
how do i return to my
Posting for a family member...Account was set up last year with an eastlink email, and the eversafe ID was linked to his phone number. The family member has lost his phone, so when trying to log in to pause his service he cant get past the authentic...
Hello,I have switched to the 5G subscription plan however the service has yet to enable the 5G option Network Mode so that my phone can connect to it. Phone does support 5G and tested it with another carrier which enabled the 5G option. Please help m...
I am having difficuly subscribing.. I have my payment made,...SIM number added, but need to port my number and cannot get to chat with an actual person ...only the chatbot. How do I get someone to help me?
How do I get out of the activation cycle. Every time I log in it asks me if I want to continue to activate or go to login.I am an account holder/have already activated and have logged in at this point. The cycle gives me 2 options 1. go through and ...
The shopping cart has a 1 in it and it would allow me to make a payment, but it did not. Note that my payment is due today but look at when my next one is...Nov 5? I know I have run into this before but if someone else looked at all the red and subs...
Logging in gets one to the standard page not showing you the detail of an account.I want to change the plan I have and it has me in this perpetual loop. This is a subpar experience. The logic is awful. Even when you sign in it still says sign in i...
I ported a number from koodo home phone (cellular system) to Public mobile on Sunday (yesterday)nothing happened so far, my public mobile phone went silence ,no data no dial tone to dial.my public mobile my account shows ported number correctly. any...
So I had to create a ticket with a CS agent to resolve a problem.I log in with my email address and password, then Public mobile sends a code to my phone by SMS, and I have to type in that code to complete the login process. Then I can create the tic...
I've only noticed this with Public Mobile provider: when I call my work, after 7 rings, the voice-mail is programmed to kick in and you can leave a message. However, when trying with a Samsung and Apple phone who's provider is PM (Public Mobile), it ...
Hi, I am having trouble making a payment to my plan. I cannot login to my account. I have reset my password, however I still cannot gain access. I have called *611 and have no idea what the account PIN is found... I simply wish to make a payment. P...
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