Public Mobile messed up my plan

[Frankiecat]

Hi, I just paid for my 3-month plan at the beginning of July. I have the receipt and the money was taken out from my credit card.

But today, I got a text saying my payment had not been recorded [edit: received!!] and my subscription ends today, August 1!

I need this to be fixed so I don't lose my phone service. I don't understand why this was messed up. I was looking at changing my subscription last month, but did not actually do it. My plan shows as still being a 3-month (old) plan but that it was May through August? But I paid in April and July.

What is happening? @CS_Agent 

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[Frankiecat]

Yes, I checked my account. And it also says my plan has expired as of today. I have sent a message to CS_agent already, thank you. 

[hTideGnow]

hi @Frankiecat 

the text could be wrong.  Did you check My Account?

 Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in).  Check if you see a new plan showing up as the active plan and check the cycle date

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage