@bullub wrote:
Hi everyone,
I need help with porting my number from my old provider Koodo to Public Mobile.
I submitted a port request about a week ago and didn’t hear back from my support ticket, so I called Koodo. They told me they’ve already released my number to Public Mobile, even though I wasn’t able to reply “YES” to the SMS confirmation (I wasn't able to reply in time).
Right now, I’m using a temporary number on my Public Mobile eSIM, but I really want to get my original number back. I haven’t received any confirmation or seen the number transferred yet.
Can someone please help me figure out what to do?
Thanks in advance.
The other option is to go to your SENT folder and reply to that ticket and ask for it to be escalated. If the ticket isn't there, you can create a new one.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
