Community

I cannot call out

Transferring to new phone

Hello All. my daughters phone got stolen.  Purchased a new phone and am trying to get her public mobile set up.  It's currently showing a random new number as primary and the cell is the number we want.  Anyone know how to disable the one we do not w...

Subscription not active

My services all of a sudden was but on hold. Says to renew subscription ans pay however when I try to confirm payment it says it cant be processed at this time. I have an automatic renewal yet it hasn't worked for this month... I need help

Porting

I've been trying to port my #. It didn't work so I cancelled with the new provider. Now my current number won't work. I'm wondering if someone could either manially port it over OR reactivate my old one. 

Referral ID not incuded in link for new subscription

I was provided a referral link that I used to setup my new subscription. However, the link did not include the referral ID and thus the person referring did not get a credit. How can this be resolved? I have screenshots of the initial link without th...

App not available in country/region

Hi there,I went through the process of trying to download the app after signing up for a monthly subscription and when trying to download the app it says that it is "not available in your country/region". How am I supposed to get my e-sim in order to...

Recently switched to PM-Network Issue in house

I recently just switched to PM from Rogers and the whole family did. experiencing 3G data and no service when in basement. Rogers I was getting steady coverage. I switched to the 5g 80gb plan any suggestions on possible fixes or reasons?  

New member issues

Im a new member as of Friday, Aug 15,2025. My Iphone hasnt worked right since the change over.  I am unable to make outgoing calls, and Im very limited as to contacts I can send text messages to. Im not sure what the problem is and Im haveing a very ...

credit update

i want to update my credit card info.I hit Account but it always brings me Sim card purchases.  I dont need a sim card.please tell me how to get into the proper account and change my info.Thank you

Charged twice for US roaming plan

Hello,I recently tried purchasing the US roaming 3GB add on package; however, everytime I tried clicking purchase it would not load and just kept "circling". Due to this, I exited out of that browser, and re-logged in to purchase the ULUS 20GB plan f...

Need my last billing

Hi. I cant find my last bill on my profile please help mr

I wonder why I can't make any payment on my account.

Worked well over the past months. 

Cancel credit card preauthorized autopayment effective immediately (Aug 17, 2025)

Account Closed.I have closed the Public Mobile account on August 17, 2025.  I request that you remove my credit card information on file and do not process any future autopayments effective August 17, 2025. Please email me when complete.  Thank you. 

How do we stop scammers trying to close my account and transfer me to someone else

How to cancel Autopay but I no longer have access to the phone.

Hello,My daughter was no longer happy with the phone plan that I was providing her and she went out and got her own. She has since lost her Public Mobile sim card and I don't have access to her account. How do I stop payments from my credit card and ...

Billing

My Mother in law just got her phone hooked up this month and was charged 3 monthly payment in two days, how do I get this fixed

Activate

How do I activate a new phone

about payment

Hello,I am currently a Public Mobile customer. My service has been suspended due to an unpaid bill. I cannot find my account ID on the website. I tried to recover my email using my phone number, but I did not receive the verification code. Could you ...

Prorate plan

So I just payed off my cellphone bill on August 15, I got a new subscription from you guys on August 17, you guys charged me the whole amount of a new month, that should be prorated, not a whole new month of charges.

Number transfer

So I can call and use the internet after a number transfer but I can’t receive calls nor use texting at all edited by computergeek541: changed category label as this discussion isn't related to Community

Re: E-SIM card

I am unable to install apps until I have an esim installed,  how can I get an esim from the old phone to the new one?

Login impossible

Hello, My phone was lost and my work email is no longer valid I no longer work at that business. I have been paying for a phone number I have not had access to for over a year. There is no way for me to login using the original details as I no longer...

Says I got no more minutes (got an unlimited call subscription)

Hi,I am trying to make important calls today, but I have some numbers that won't connect. It tells me I have used up all my minutes when I am on an unlimited plan...  What do I do to fix it??

cannot connect to data

1800 and 1877 number calling issues

I tried to call several times to local business 1800 numbers and could not go through, and did what Public Mobile advises such as rebooting my phone and still does not work. I submitted a ticket for the issue to have it looked at and fixed hopefully....

voicemail & incoming calls

Can not access my voice mail. Most incoming calls don't come through or show up on my phone.