Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Had taken the new plan for this
The public mobile site says that it takes around 5 hours to port the existing phone number. However, I activated my SIM and requested the phone transfer yesterday but the transfer has not been made yet. I didn't even get an update despite sending mul...
can you please check, what’s the problem with this issue. It is not my cellphone problem since I changed to second phone to test it as well. much thanks jacky
Suddenly this after noon between 6:00 PM and 7:30 PM my phone wouldn't work and I got a SIM Card Blocked error. I have the "Emergency calls only" symbol as well.I took my SIM card out and put it back and rebooted but to no avail.
There was a link for CAN/US/MEX to include long distance minutes with the plan (500 Minutes LD to UK,India,etc)I remember when clicking on it , it was showing LD minutes to UK , Thailand etc... in the proposed plan, but after login in and checking th...
Lately receiving lot of spam calls on PM numbers. Sometimes even the phone will display spam as id. Most of them are the same area code as mine so I tried to call back couple of times but as usual the number is not in service. Anyone found any soluti...
Hi, I have 2 sim cards in 2 different phones from public mobile, I cannot make calls on both phones but data is working any insight?
I suddenly lost my mobile network service, unable to make/receive phone calls this evening, but able to receive/ send test messages. I reset my network, now totally lost PM network service.Can someone help me? Thanks a lot!
I recently purchased a new S24 Ultra from Samsung (unlocked). I am setting up the phone and it foes not let me get past the 'Transfer SIM' screen. My options are to scan a QR code or transfer from my phone. Neither of which Public Mobile lets you do....
I recently referred someone to use Public mobile. It has been over 3 days and they have recieved the $10. However, I did not receive anything for referring. Any way I can get the referral incentive?
Why can’t I text any other phones besides an iPhone? I could before now it’s not working
my phone was stolen, and I can't get my SIM card. I want to get my phone number back, could you help me? I really need the same phone number, thank you.
I’ve been a long time user of public mobile. Originally 3G only but since paying for 5G what do I need to do to get 5G? I have an iPhone 11 Pro Max. Any help would be appreciated in advance.
OK I’m in a bit of a weird situation. I took my new iPhone 16 Pro Max to Apple exchange it for a different colour and during the process the gentleman working there did not click transfer eSIM and it was too late so I thought OK no problem. I could d...
See the subject. Thank you.
Could not send or download picture message
I'm unable to receive incoming calls and text
I created a separate account for a family member for public mobile.The person can't access the account. It says the person needs to pay, but I paid for the person.We have tried every possible way to get into the account, but with no success
Any ideas as to why I consistently only get 1 bar when I'm in the coverage zone
I am not receiving verification codes for places like Uber, indeed, dating sites, and most importantly my office app to log into Wi-Fi.
I've been with PM since March 2020. Each Christmas, for the first 3 years I was with PM, PM gifted 500 international calling minutes and 2000 MB data. There was no expiration date indicated. I had about 1400 International calling minutes and ab...
Hello, I failed to update an expired credit card on file and it suspended my service until I updated the credit card and made a payment which I did 30mins ago. I've restarted my phone (hard reset). My PM account is active again but the mobile network...
I payed for a US roaming and calling add on. However, I am still unable to call US numbers from Canada. Does this add on only work when I am in the US, or if there some settings I have to change to be able to call US numbers from Canada?
I cancelled my cell account with Fido one month ago when my husband sent me an email from his Public Mobile account as a referral. I proceeded to cancel my Fido account and get an e-sim with Public Mobile for my number. This worked fabulously. It o...
I downloaded the public mobile app because I wanted to keep track of my data usage. However from the day I downloaded it (back in Sept) it has told me that I have used .11/1GB. This never changes. It says “last updated: Sep 23, 4:58pm”. Why won’t it ...
As of 11am today I have not been able to receive any texts or calls. Is anyone experiencing this and how can I fix it. I have already checked all my settings and turned off and on my phone as well. I'm located in Oshawa Ontario
I understand that it depends on the user what they call the best but generally what is the best plan in terms of $$ Public Mobile has. I ll start with my 2 cents.Anything over 5GB and unlimited calling is considered good for under $20 for me persona...
I am trying to update my account and credit card that has expired to keep my auto pay on this account
Hi there,I am in Europe, only realizing this company does not cover international texts.I need to access my money via my banking by sending a text using 2FA.My solution is to switch providers as I cannot see another way around it. I need Public mobil...
Hey,I have been with PM for three years, with the same SIM card and plan, and mostly things have been working for me. However, three months ago, when I crossed the border and came back to BC, my internet stopped working even though calls and texts st...
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