Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered US data add on , was billed for it and it’s not working. What is a customer service number?
I get unauthorized access when trying to login ti my account. My service is also completely shut down. Nothing is working since the morning. Cant even get support as I cannot log a ticket. It says 404 not found. Please help or I am switching provider...
I would like to add an extra phone line to my account. How do I do it? Will I get a promotion for the new number?
Dears,I have bought a new simcard and would like to activate on my account. Then transferring my phone number from Koodo to Public Mobile. I tried to activate on the app but it was not successful.Thank you,
Hi I am a new customer and i activated my number . I choose 24$ plan, and i put debit card details as well so money ($26.64) has been deducted from my account and still my number not activated and asking me to pay that money again so why i have to tw...
I've had an account for a long time. From the beginning i have always received a new voicemail notification from 1 778-580-xx01. When i delete the notification, it usually appears again within seconds. What is this? And how do i get rid of it? (Bloc...
In the past few weeks I'm unable to send texts from home. Most the time the icon shows that i don't have a data connection. I have wifi (if that is an option) - but doesn't use it. I'm using the $25. plan.
How in the world do you speak to an agent? I've had over $100 taken with no service. Anyone available to help solve this issue?
Hi! I need help! Public mobile never transferred a new service from my old number they give me a new one. I don’t want that, I want to keep my phone number. Please I have been trying this for 2 days without solution.Thanks
Who generates the local number for entities calling from the other side of the world? I answered the call because it is a local number. The polite and honest caller told me he was from India and said it was a computer generated number. He says all co...
Today, I changed from esim to phisical sim card. Because I got new device(s24 from iphone).Phone number is working, can call and get msg, but only internet does not work. I restart several times, but It still doesnt work. Is there any solution to do ...
I am going to purchase a cell phone esim and 90 day plan from Mint mobile in the USA. I am wondering if I could forward my Public Mobile cell number to this USA phone number with mint mobile.Thank you in advance for your help. edited by computergeek5...
Hi, my sister ordered a SIM card and paid already the monthly, but no SIM card yet arrived for activation. Please help. Because submit ticket doesn’t work.
I signed up for an account last week. I have the SIM card in my phone. I can’t download the Public Mobile app as I can’t remember my Apple ID. I just spent 30 minutes on the phone trying to sort this out with Apple and got nowhere. Can you send me a ...
Trying to switch from Roger’s to a more reasonably priced plan, but when I try signing up for the 90Gb for 90 days, and enter my card details, it always says “payment failed” even though I know the card works
One call to France went through this morning, 3 min ok.all calls after that are failing, no tone, no ring, just silence.I still have 200+ min left on the International addon.Restarted the phone, I can call any local number, no issue with the phone.An...
Hello, I purchased a new sim card online with this email: ***@**..The date of the purchase is 02 Jan 2024, and I still have not received my sim card. I have paid for the plan, but now it has been a month since the purchase, and I have not received t...
Whenever I call a certain number I am told that I have no minutes left which is impossible as I have automatic payments and this happens only when I call one particular number.
Hi, when i tried to login, it asks to send a verification code. However, the phone number isn't my phone number. Not sure how I can fix this as it isn't in my profile. Thanks in advance.
I would like to change my email address, please help
Ever since switching to public, mobile hotspot does not work, worked fine with other carriers previously. Same devices. I’ve submitted questions about it but no response for months
Hey community, This seems like a recent development but there is a new plan available to all customers. For anybody that missed out on the Black Friday promotion, or was disappointed with the Boxing Day "promotions", this is for you. I managed to s...
I still have data but it doesn't work. I fixed the PIN as in the website. I tried reach out the support but uselessly
I see this has been asked in the past and the response was more or less "You snooze, you lose" I helped a friend switch to Public Mobile and needed to get her existing number swapped to the Public Mobile SIM. At the time I didn't have my referral cod...
When I transferred my phone number from Rogers to Public Mobile at first in transferred all fine. After about 2 months I got messages from Public Mobile saying that my transfer was not completed properly and they gave me a new number, this kept happe...
my services are on hold, how do I update my payment and keep my existing plan? my credit card has been frauded.
I'm travelling to Mexico, live in BC, and will want to use my phone but do not want expensive roaming charges. Does anyone have advice on what I can add to my plan, do any plans cover this, othe advice?
I have lost my pin number. Please call me.
Hi, please help me understand how the US add on work. I am travelling form east coast Canada to Florida and paid the activation today. I tried to make a phone call to the US but it said I have used up my minutes and please subscribe to activate. I ha...
I know my credit card works but it still wont let me buy this subscription, and i have tried multiple times
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