Community

Getting password reset notifications

Hi,I've been getting emails saying my password has been reset today. I haven't had an account with Public in months, so there shouldn't be anything to reset. I admit in my panic I thought this was happening with my current provider and changed my pas...

Changing phone a number

How can I change the phone number that I've got service for . for example me and my daughter are both  customer of public mobile. But my account has more points because I am older in public mobile if I don't wish to be with public mobile Anymore . Ca...

Cancel subscription in date of payment

Today I have seen that the public mobile has taken money from my credit account and is  still pending? I didn't use any of my data or minute yet For this month of payment and because I'm traveling to my country for two months  and I want to cancel my...

Locked out of PM Account

I have been locked out of my account for 24 hours now!! I read some customers have been locked out for days on end! Unacceptable service!! Authentication through emailed access code should be enough! I need the DIRECT intervention of a Customer Servi...

Rewards

How to apply my reward points to reduce my payment amount and How much is each point ? 

SOS on Phone

Hi, I recently switched from another service provider to Public Mobile and got an esim. However, my phone now has SOS on it, indicating that it doesn’t have service. I tried to reset network settings, restart my phone and go on airplane mode - did no...

Travel to parts of Europe

Hey, I was looking to get the international plan for $45 for a month while I am abroad in parts of Europe, has anyone done this? Can I call and text and have data like I would in Canada?Thanks so much

Can't login

Can login but screen goes to finish subscribing can't get into my account

Another T-Mobile VoLTE question

I'm really trying to make sense of this issue of VoLTE in the US but I just can't wrap my head around it. I have a Umidigi 5G phone that is not on the PM whitelist. I go to the T-Mobile webpage and enter the IMEI of my phone and they say that it can ...

lost old email on a different number and can not get into account because it uses the old email.

On a different number I used an old email which does not exist anymore. How can I regain access without using the old email?

Heading to the US

We are heading to the US (from Canada), and hoping to use our phone for GPS. What would be a best add-on? We have no Canada-US text/roaming in our plan right now. 

I would like to cancel my subscription

no service even after gettin sim card for 10$

i am not getting signals ( services) i have recently chnage my service from bell to public mobile. i have request for my number transfer. additinally i got a sim card to start my service on my iphone X. need help  start my service with public mobile

phone number transfer

I have not received an SMS message from my previous provider. Not sure whether Public Mobile has initiated the transfer

Cannot activate the sim card you sent,

I opened an account 4 days ago. I have the app, waiting for the sim card. It came, I tried logging into the app to activate the sim card, but seems to be in a loop, and cannot log in no matter how many times I change the password.Anu help would be ap...

unable to make calls but text works

so i just upgraded to samsung a32 5g from an s7 edge i changed all apn settings in new phone but i cant send or recieve calls it jus times out plug sim in old phone works fine text works fine on new phone but while playing with trying to get it going...

Fixing Text Messages

Anyone know how to fix text messages idk my friends are sending me texts but im not receiving them but I still get data any ideas?

SMS not workin

I’m not able to send or receive sms on my phone. Still verifying on my iMessage I contacted apple support. They said to contact the provider and make sure my number is properly activated for sms. 

PLEASE HELP!!

The last three weeks have been a headache, my new iPhone 14 ProMax was stolen from me, I've been made aware I have been paying my bills and my mother has double paid them as well. I would like to talk to someone to get those double payments worked ou...

Link kids accounts to mine for billing

I am trying to transfer my kids mobile from Fido to public and I want to manage the accounts all with 1 bill not 3 separate bills. How do I do this? 

Call Protect

How to setup or activate the call protection to  prevent scammer to call you. It forces the caller to dial specific number before I receive the call. thanksSia

Data

Hi.  The past 10 days or so, I’ve been having trouble with my data.  I have a new Samsung A15 5G.  My plan is 50GB of data, unlimited calling across Canada and the US…@ $34.00+tax.  I couldn’t access my data for quite a few days, & I tried all that h...

Missing GB

On August 12 I purchased 1GB and the payment was processed but it does not show up on my account as an add-on.

Update payment method

I am attempting to update my payment credit card but I keep getting an error of "Sorry, we’re not able to process this request at this time. Please try again later."  I've tried on different days, hours apart, still getting the same message. 

$34 plan

Can I call from US? Or I can only use data in US?Thanks

SIM card

I pre purchased a SIM card but still got charged $10 when I activated my new account. How do I get that $10 back?

Wifi calling.

Is wifi calling available and if so which plan of public mobile offers it