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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim swap

I'm unable to sim swap as I can't do 2fa. Code always sent to phone. Email not an option. What do I do?

Trouble with Activation

Hi, I’m currently in the process of transferring my phone number from Koodo Mobile (Not Prepaid) to Public Mobile, and I’ve run into a serious issue.I purchased the subscription and opened the app to complete the number transfer process. I was able t...

Activate sim

ONew account for hubby having a hard time. Please help. Ty

cell number not transferring for a referred friend

Referred 2 friends on May 8, 2026. They purchased physical sim cards each but by mistake put the wrong sim card in each others phone. They have both received a text asking if they confirm they want to transfer from koodo to public mobile. Both ans...

Phone number for port

Need the number too please

Resolved! Submit ticket now

I am trying to submit a ticket regarding the selection of a subscription being offered but when I enter “change subscription” only 2 options out of the 5 or 6 being offered are shown, both being far more expensive than the one I want. I keep getting ...

Data is not working last 2 days

Any one else experiencing no data?

Resolved! eSIM activation

My iPhone XS max can’t activate my publicmobile eSIM upon first setup.went and sent the QR code email. Scanned it and phone prompts can’t activate eSIM everytime

Resolved! email address no longer used and cannot access but need to change plan

Hello support team,Years ago I set up a public mobile phone for my son, using an email he once used. He doesn't use or have access to that email anymore and we are honestly not sure which email was used. His number is ###-###-####. We would like t...

Resolved! $45 can,us,mexico 100 GB plan have unlimited data?

does this plan have unlimited data?.

Cannot connect to any carrier after traveling to Costa Rica.

I’m solo backpacking in Costa Rica right now. I’m usually with public Mobile in Canada (phone is iPhone 17 with dual esim) but I got a travel esim with Holafly. It was working for the first day of my trip and then now it won’t connect to the network....

Resolved! To "disable" voicemail, dial: 0048080000000#

I get this error message when I dial *004*8080000000#Call forwardingconditionally for All Basic ServicesConnection problem or invalid MMI code

double billed

Has anyone been double billed when changing subscriptions?

Resolved! can't activate

i got a message about maintenance

UNABLE TO LOGIN TO MY ACCOUNT

I CAN'T LOG IN TO MY ACCOUNT. APP TELLING ME TO CONTINUE MY ACTIVATION.

I just received a verification code

I just received a verification code but I wasn't trying to sign in. What's up with that?

Canada-USA plan doesn't work while roaming in the USA

My Canada-USA plan doesn't worked while roaming in the USA. I changed flag for Roaming but doesn't work.Hence I got an all USA-Canada-Mexico plan I cannot call Canada. I have to travel to USA due to family sickness and I must have a reliable plan to ...

Resolved! Submit a Ticket

How do I submit a ticket as I want to remove my credit card and close my account?THanks

HELP!!! No data…..

This morning my phone etc totally stopped working (no data/calls etc) we couldn’t log into my public account on the app and when I finally got on it didn’t have my contract…… I think possibly my card expired and I’ve not updated- maybe cancelling or ...

NO CELL SERVICE SINCE 12:30PM TODAY.

Red Rock, Ontario. Thurs. May 7/26 sketchy cell service @ BEST. TODAY, FRI. MAY 8/26 NO CELL SERVICE SINCE 12:30PM. SHUT PHONE DOWN, TURNED AIRPLANE MODE ON & OFF SEVERAL TIMES. NOTHING WORKS. I'M SICK & TIRED OF TRYING TO GET HELP FROM PUBLIC MOBILE...

Not able to send or receive phone calls. Text and data ok

Phone Bill Does Not Show Phone Number (Need for Verification)

Hi,I am trying to use my Public Mobile bill for verification purposes (carrier onboarding), but the bill/receipt I can download does not display my phone number.This is causing an issue because the verification requires a document that clearly shows:...

sms

note - i am going overseas on Monday & still want to receive my sms/otp with collecting call charges Is that possible ??

Re: Cant use my voice&text

I have the same issue. Fix it asap!

No data after transfering my account with Public Mobil

I have no internet data since I transferred from Bell to Public Mobile yesterday Only my phone and text messages work. We did a reset of the phone regarding the network and still nothing. My e-mail doesn’t work. If you need to contact me it must be b...

Cant use my voice&text

Hi, my number transfer from Freedom Mobile was approved, but my Public Mobile eSIM only works for data. Calls go straight to voicemail and SMS does not work. Since the service is not functioning properly, I would like either a refund or a fix for my ...

Unable to make calls in/out

Sms is working Only calls are not. If I call my number from another phone on that phone it will ring then go to voicemail whereas my phone wouldn't even register the call. If I try to call out i can't hear anything no ringing no error.I have an activ...

Data usuag

Hi, I am getting messages saying that my data usage is 75% - 100%, though when I go to my account I’ve only used a fraction of it. Upon getting a message I’ve hit 100% it stops me from using data despite still clearly having more data on my account.

Public Mobile Add- on Roaming/text/talk in USA

When I buy the add-on package of roaming+texting+talking, No data included and by accident I access the internet while outside Canada, do I get charged for roaming or I don’t have to worry because I will not be able to access data anyway since I did...

Phone

I can’t make calls or accept calls

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