Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! I’ve been your customer for while, and I see you have an ongoing promo I would like to use: 80Gb Canada-Mexico-US for 25$ for 2 years, but I can’t switch through the app. Please, help me with it.
Hi, I would like to have access to my payed bills since 2025 please. Best regards Maria ***Message edited by CSA to comply with the Community rules.
Is it true that to reactivate a subscription I need a new sim card? A perfectly good one is sitting right here.
Hi, I’m trying to login to my account by getting a code to my email vs my phone (I don’t have my phone right now) but the code does not come through. Any suggestions? Thank you.
I’m having a really frustrating issue trying to port my number to Public Mobile from Fizz and I’m completely stuck.I signed up for the $25 / 80GB plan and paid for it, then started the number transfer process. I received the usual text from Fizz aski...
Monday was my last received phone call. I can call out, and send and receive text messages. If anyone calls my number, it doesn't ring. After a long pause, my voicemail will pickup. Have any changes been made this week that would effect my servic...
if I change my subscription plan now, even if it has just been renewed, I would lose the funds I just paid for the current plan yesterday?
HiI ported my phone number from Freedom and then I tried to port 2nd line. The 2nd line deactivated/cancelled my 1st line. I need to get my 1st line back asap. I cancelled the transfer of 2nd line. Please help!!!
I just moved over from Bell 24 hours ago. I can make outgoing calls, but cannot receive calls. Texting isn't working either
After applying and paying, I needed to log in to the Public Mobile app and apply for a number change. However, after logging in, there's been no screen. Can you help me with this? ***Message edited by CSA_PM to comply with the Community terms of ser...
I tried to transfer number from Bell to PM after the payment of the subscription, but it didn't work
Hello please help, my wife and I switched over 24 hours ago to Public Mobile from Bell, during the switchsomething went wrong with my wife’s, she’s not receiving phone calls,, and she’s unable to connect with an agent through the Public Mobile app, s...
Was in the middle of sending a text to Moderator when the device I was using rest. How can I see sent text to Moderator
Ported over from Fizz, everything was working but since the transfer phone calls and data work but SMS doesn't. Cannot receive or send any SMS. Using an S22 with latest software and eSim. Need help. Convinced it is from the account transfer. Created...
Please help as I signed up at 3 pm EST and performed the number port within the phone app but still can't receive incoming calls or texts... Need assistance asap... edited by computergeek541: changed category (discussion isn't related to Community)
If anyone has any advice, it would be greatly appreciated. My mother cannot access her Public Mobile account because the verification code is being sent to an email address she cannot get into anymore. (She has her email address and password for logi...
Hello can I please get the contact number for support line too please. My port is stuck as well. And my public phone number stopped working on the day I did the poem
I'm helping a friend who can log in to the PM app on her iPad but can't on her phone in order to activate her new account/eSim. Has anyone had this problem. I've tried deleting PM app data/cache, uninstalling, power cycle, re-install and much more ...
But my phone is on LTE+ - how do I solve this?
Currently with Public. When to virgin booth, offered great deal. When they tried to enter my phone in system it says not available. Locked by Public. Tried with Fido and it work with them. Any recommendations?
Hello,I am currently travelling to India and reaching out to purchase a roaming package, please!Thank you,
Hi, I just canceled my account today and can't access my account invoices. Can you please email me all of the monthly invoices for 2025. Thanks.
I had an older public mobile account from a couple years ago. I'm trying to sign up for the new $25 plan for 80GB US/Can/Mex. When I log in to my account, it keeps taking me to this pre-activation page where it is showing "payment complete" and a old...
setting up my account and entered my payment details to purchase the plan. then got error code M.8702did my payment go through? what's the issue
my phone got stolen so I obviously do not have access to my old phone. I have two step verification activated I guess so I’m trying to change the SIM card but it’s making me send a text to the number to verify that I’m changing the SIM card, but I do...
I just signed up with public mobile, I purchased an esim, I transferred my number, received an email from my old provider that it went through but my phone has no service with public, says I have no data/internet I can't make any calls. I don't know ...
It says I have 5G and LTE, but my data is not working nothing will load and my messages do not work. Please help.
Earlier, I tried to port the number from koodo (postpaid) but mistakenly I entered the wrong mobile number so I reinitiate the request for correct number then I received error please enter valid canadian number, however I received the message for tra...
Hi,I’m trying to transfer my phone number from Fizz to Public Mobile, but my activation is currently incomplete.I realized that I accidentally entered the wrong Fizz account number during the number transfer. Because of this, the port seems to be stu...
I got a new activation, physical sim, plus a temporary number. Then, I ported my main number. Everything seems working properly except that my phone still shows my temporaray number. I restarted the phone, removed sim, reset mobile network. still tha...
