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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 109 replies
  • 28 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 25 Bravos

Resolved! tethering

Can anyone confirm that you can tether your phone when using roaming add-on in the USA

paul9900 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Reward not applied

My reward are not being applied as of January 21 2024. 

norewards by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

porting phone number gone wrong?

Last night I bought the plan, my initial plan with Rogers was cancelled before I had bought the plan with Public. I can make phone calls (has my old number pop up), but I can’t send or receive any text messages. I also cannot confirm the 6 digit code...

siadesiree by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

New subscriber

Asking me for a 6 digit pin to have full access and I never receive it.    Would like to set up full access 

Jo21 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Payment went through no change

I put in a change different plan for the same price with the 60GB it never changed I had enough in my account to change over 

Shadow36 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Reaching customer service

I'm trying to reach an agent, however, I can't submit a ticket or reach an agent. I'm having issues seeing how much data I've used. I'm in the states, paid for a data,talk,text plan. And I'm not able to use the data portion. I need help soon. Thanks

toddgrovet by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Sending pictures

I got a different plan I believe it’s $40 monthit Seems since I got it I can not send or receive pictures through texting why is thati Restarted my phone, reset my network, made sure my man was on so why is it that I’m still having problems

Yvonne5 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Referral code

I gave a friend my referral code but it didn't work.  How do I give them the friend discount?

Graice by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Buying a physical sim

Do we get the $10 credit back from PM once we purchase the physical sim for $10 from the store? 

KACHASAFA by Great Citizen / Super Citoyen
  • 4 replies
  • 2 Bravos

Using your own cellphone in Mexico !

I will be going to Mexico for a month…When I go I usually buy a simcard from telcel and for a package that costs me 200 pesos, I can talk to anyone in North America unlimited time and that is incredibly cheap…Now what does Public have to offer me wit...

bobarama by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Unsubscribing issues

I unsubscribed 2nd January on the app and it hasnt worked and continued on. It has taken more money out of my account. The app and site isnt working properly and i cant get into contact with anyone. I need to be reimbursed for that payment and confir...

Sarahmorf by Great Neighbour / Super Voisin
  • 11 replies
  • 2 Bravos

Resolved! Why 3G? If I pay for a 4G

I got a 29$ plan for 30 gigs at 4G speed but my phone displays 3G. What's going on? Can someone explain that to me, please?

yen by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

US Text/Talk/Roam

I'm heading out of country to the States for the first time. I'm going to get the US text/talk/data plan. Do I need to turn roaming on for it to work? Can I use my phone just like I do in Canada for talking and texting? Thank you  

BJ69 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

I need a CS AGENT

I have chosen the new promo plan 4GB for $24.00 .  Everything went well until payment.  I chose to pay on my laptop rather than the app.   I received confirmation for the payment. When I went back to the app, it did not let me continue and it only sa...

Miezi by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! New subscription - payment correction

Hi there!I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can so...

YC1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Data Overage

What happens when you run out of data on your subscription plan? Are you charged for any extra data that you use or do you you simply run out of data without additional charges? Thanks!

Kovacsa by Good Citizen / Bon Citoyen
  • 4 replies
  • 2 Bravos

Resolved! adding a new credit card

Hello,My previous card is expired and I want to add a new card but the system does not accept it.Last month I bought a voucher but I prefer to add my card to pay it automatically.Any help would be appreciated!

Ehsan564 by Great Neighbour / Super Voisin
  • 3 replies
  • 2 Bravos

Can’t receive code

They are telling me to put 6 digit code so my account can be active but I didn’t receive any code I don’t know why I don’t see any messages even my number is correct.

Dddd by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Resolved! Lost my SIM card, got replacement eSIM-Will old SIM be cancelled

Hey PM community,I lost my SIM card while in Europe and when I came home I bought and loaded an eSIM card onto my phone.Will the old SIM be cancelled off of my account or is there a chance that if found and used, it may result in high data roaming fe...

FrenchSauna by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Testing in a 3g/4g area before switching

Okay smartypants on here.. Question for ya.Friend lives in area of Nova Scotia that has 3g/4g coverage only. Also.. No Telus towers.  Telus/Public use Bell towers in NS as does the NS cable provider Eastlink.  She is currently with Eastlink.  Has no ...

lindamac43 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos
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