Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid for subscription fee of $22.40 for the promotion plan on Jan 26 but I could not complete the last step due to the app issue. Finally I logged in but it asked me to pay it again to continue. I thought it might not go through due to the app iss...
Hi Public mobile team, hope all is well! I subscribed to a new plan, installed the app, and attempted to port existing number over to Public mobile. The process seemed to have failed, however, I received a text message to reply “YES” to proceed with ...
I am trying to port my number to PM but once I added my referral code the website just stopped working, I got a pop up saying something went wrong and to submit a ticket but when I try to submit a ticket the submit button is greyed out. What do I do?...
I spent my entire weekend trying to get the discounted plan.It never showed up once.Meanwhile, new customers get all the best deals instantly.People who have supported Public Mobile for years get nothing.So what’s the message here?Loyal customers don...
Hey there,I bought a physical Public Mobile SIM card today, and already subscribed for the new user deal. However, when I insert my SIM, the network says unregistered and I cannot receive my confirmation code for login. Please help me so I can't star...
I need a QR code for the esim to activate my phone thanks
Transferred one number which was successful and tested, then we transferred another number, that number was then overtaken to the first SIM. Now the first number was out of services. The reason we reckon is the two numbers were under same account nu...
I paid for subscription fee of $22.40 for the promotion plan on Jan 26 but I could not complete the last step due to the app issue. Now it said my plan has expired and need to pay again. Please advise how to fix it. Thanks.
I transferred my number from my local carrier yesterday. My mobile carrier on the phone says Public Mobile but texting is not working.I am able to make calls, but I cannot send sms messages or recieve texts. Please help soon as I use this phone for 2...
I was helping my mom today to switch her mobile service from Telus to Public Mobile. During the activation the eSIM wasn't able to be downloaded / activated. She also did not receive a QR code as an alternative method to download the eSIM. Right now ...
Hello,Can anyone help me please. I did the porting to eSim. It went through but the line can't connect to network since then. It has been on SOS. This is day four. Please helppppp!!!!
Hi,As the title states - I paid for the 50% subscription but I wasn’t able to activate my eSIM. Will I still be honoured the flash sale? Thanks,Ivan
Looks like I am not the only one having an issue with activating the esim despite confirming its compatible. Anyone figured out how to actually submit a ticket though? I've gotten to the ticket page after getting the run around from the bot and despi...
No incoming calls or texts, but data works. Is there a way I can restart the transfer process?
No, no, no, no. I waited for almost an hour to get this flash sale ($20 a month for Canada/US/Mexico 50gbs) and then I got kicked out 5 min before I was supposed to get to it. This is stupid. Someone please help me so I didn't waste an hour of my sle...
I am using iPhone XR and did passed IMEI test before select eSIM. However, it failed when activating eSIM in app. My phone is not carrier locked.
PM is sending verification code to the oldoriginal sim card number. However, I already did the transfer of number within 2 days of having it. Had no problem for the past 4 months. I just checked today to update my plan but I cannot log in. There’s no...
I just port and I don’t receive calls nor texts.
Hi,I’m trying to activate my eSim transferring from PhoneBox to PM. However, my account number is 8+ digits which isn’t accepted by PM. Using the IMEI doesn't help either. howe can I resolved this issue? thanks!
Hey, I’m trying to join the community. Can someone please send me the community invite? Thank you so much in advance
Both my wife and I wanted to take advantage of the 20 dollar Flash sale and port over from Koodo. I started the process. Koodo released my number but now the app will not activate my esim. So I have no way to call anyone or data.Please help. Also my ...
I see that there is no coverage in the US. how does the free data works? and the unlimited talk and text? Do they mean only free if made from Canada? not from or within US and Mexico?Thank you for any assistance on the matter
My esim setup process didn't complete because public mobile's app crashed at the last step of activation. However I am already disconnected from my last service provider so I can't receive sms to receive the eversafe authentication code, which is app...
I just bought a physical SIM card from your public mobile phone store yesterday to pay my bill, hoping to participate in the 50% discount promotion on the 26th. However, from 10 PM to midnight on the 26th, I tried to pay every half hour, but all my a...
Bought a physical sim at the store this evening. Tried to sign up for subscription but it says sim card already in use. Store won't assist. Anyone know why this won't work?
What is customer service phone number of public mobile ?
Im trying to get the new subscription promo. 50% off the $20 plan. Trying to get it for my son and daughter, but when I click on it the system is down. The promo ends at 11:59.I do not want to lose this promo.
what's going on - I'm trying from past 25min
received an error when trying to redeem the $20/month 60gb promo plan. please help me activate my esim
