Community

Alternate Number is a problem

I have just submitted another ticket for this same issue. I first tried to get this resolved in July - it is now Dec and it hasn't been resolved.The Alternate phone number I was forced to choose during my original sign-up process with Public Mobile, ...

Connectivity issues

I have connective issues and I have done all instructions to fix it up such as turn off/turn on my cell , reset the network in the setting but my cell still is not able to connect to Public mobile network. I checked my account and my subscription is ...

Esim bought and deleted, what else?

I bought it yesterday , and it has no signal.I tried to delete it and now im no longer able to redownload it. Money wasted and i got nothing now. the agent just said they cant do anything? 

Phone # switched to husbands

HiMy phone # is now my husbands. How do I switch it back to mine? My phone was stolen. So I have a new phone and I got a new sim card.  All my data is on the phone but it is his phone#. 

Download e-sim?

Hi PM customers, I just added a new account for 13 yr old daughter and ported the number over to PM. Seemed easy enough, but my question how do I install the esim on her phone with that same #? Right now I have the PM account on my main phone with Be...

Service

I’ve posted two tickets neither have been answered. Let’s try here. I changed to Public and received an eSIM card. I am getting a new phone do I purchase another sim or is the eSIM transferable? if not, where do I purchase a Publie SIM card from?

Can not access account for activation of e sim

Cannot access my account. In app only white screen when I try to log in. Please advise. I have not received an account #. My email is xxxxxxxxxxxxxxxxxxxx. Please advise

Can’t get calls from landline

Just signed up for PM. didn’t transfer my number from another carrier, instead I got a new number from PM. now I can receive incoming and outcoming calls/ texts from mobile phone. But I can’t received any calls from any landline ( office, condo, rest...

My service is not working

I was in kodoo service before and I chose public mobile service I cancel my kodoo service now and keep my kodoo number I transfer my same number to public service but not the public service don’t work I already cancel my old service 

Changing Subscription Plans, what happens to Reward Points Accumulated under Current Plan

New low cost plan available 20GB $29

New plan community 20GB for $29 for new and some existing customers check your account if this interests you  

$20 3gb data

Wonder as to why PM is not including its $20 3gb data plan in its available plans. If they did I know persons that would grab it without hesitation. 

Can’t receive calls, can only call out

Hi, I just recently joined PM and ported my number over. I tested calling out to various contacts as well as a landline to verify it’s coming from my ported over number and no issues. However whenever someone tries to call me, it goes straight to voi...

media messages do not work on phone

Whenever someone sends an image to be on a message, it does not come. could you please tell me why does it happen I have a 5g phone

Service

Why do I have SOS in top right corner, tried signing up yesterday 

calls and sms

for th past week my public mobie is showing tmporarily unavailable and I am wonder how long this will be.  Really need my phone as I am elderly and live in a rural ara. 

Removing my payment details from closed account

I ported my number today but then realized I hadn’t removed my payment from the account and I had pre authorized payment set up in there and need to make sure this is canceled as I read in some forums that other people have been charged even after th...

Can't send authorization text to cancel other service provider

I didn't send authorization text before activating PM service. Now can't send te

Discount changes

Has the loyalty and referral of a friend discount changed? I noticed my Nov. bill did not include the discount I have been receiving for years. I have been a client for more than five years.Thanks

My network is still not showing public mobile in cellular networks under setting

Can anyone help? I just ported new number to public mobile and its been over 4 hrs

Number transfer

I put in a request to transfer my number, am just wondering if it’s complete? Because I approved it on my end!

Locked out from my account

I looked out from my account several times. I did reset my password several times and still I can’t login into my account. Please help

Add a second phone

I already have an account that I set up for my son's phone. How do I add my own phone so I cab switch to public mobile?