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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Resolved! Refferal

I referred my code to friend. Didn’t receive the text. What should I do?

Resolved! No text received

I am porting my son’s number to public mobile. Last step, we didn’t receive text to complete access . Help please 

Landline can not call in my new transferred phone number

I had transferred my phone number from FIDO yesterday. The activation seems not bad. I can use my new phone number to call and receive phone call from mobile phone provider. But when I try to use my landline to call my cellphone number. It failed. An...

XO2024 by Great Neighbour / Super Voisin
  • 186 Views
  • 5 replies
  • 0 Bravos

Number Transfer delayed

I tried to port my number from Chatr wireless to Public mobile. my phone has two imei numbers. my chatr sim was in slot 2. imei 1 was  given to make the number transfer request. now i put the  sim in right place slot 1. i want to refresh the number t...

Tharsikan by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Swapping esim to another device.

Hi I have purchased an esim on my android but I would like to swap it to my iphone is that possible? If so how exactly would I go about doing that?

Duse by Great Neighbour / Super Voisin
  • 173 Views
  • 4 replies
  • 0 Bravos

Why is nothing working when it comes to support????

I have spent 2 very frustrating hours trying to figure out how to submit a ticket since the responses from the CS via messages were less than helpful.Every time in the chat bot it gives the link to the ticket this is what it says on the page:OOPS! WE...

Ange12 by Good Citizen / Bon Citoyen
  • 603 Views
  • 24 replies
  • 1 Bravos

Upgraded offers

Hi,since I've purchased my plan, I see that the later plans offer more data (50gb) for the same price.  Since I haven't activated my plan, is it possible to receive the upgraded data in place of my original 30gb plan?Thanks!

BLEE by Great Neighbour / Super Voisin
  • 156 Views
  • 1 replies
  • 0 Bravos

Subscription not activated

So while trying to setup my mothers phone I made a mistake using the new Simcard number instead of the old. Now the app is stuck on step 6 of 6 saying subscription not activated. I cannot go back only options are to log out or Get Support. While tryi...

RBrat by Great Neighbour / Super Voisin
  • 155 Views
  • 5 replies
  • 0 Bravos

Add-on not working

Hi , I can see the payment is done in the app, but the add on for additional 1G data doesn’t work 

Yawen by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 0 Bravos

Cannot cancel my plan

Hello,I recently switched to Virgin. To do that, I wait till my subscription with Public Mobile (PM) expires so there is no overlap of service with Virgin. However, I was unaware that I needed PM to approve the switch request. So I have to reactivate...

minhle by Great Neighbour / Super Voisin
  • 223 Views
  • 8 replies
  • 0 Bravos

Resolved! Esim or Physical Sim in a New Device

Hey all,I've been using an esim for the last six months or so and am going to be upgrading my phone soon. Looks like I can buy a new esim or physical sim for the new phone and the transfer process is similar. Any recommendations? Anyone made this tra...

TrevorF1980 by Good Citizen / Bon Citoyen
  • 332 Views
  • 10 replies
  • 0 Bravos

Resolved! boxing week plan

My daughter is currently using the $15 plan, and I would like to know that if she can change to the boxing week plan which is $29/30G. I noticed that it is for new activation, but since we are the loyal customer of public mobile and hope this plan wo...

TanyaHuang by Great Neighbour / Super Voisin
  • 304 Views
  • 7 replies
  • 1 Bravos

Reward PointS

How can I use my reward points to make the payment for my upcoming bill? 

KACHASAFA by Great Citizen / Super Citoyen
  • 496 Views
  • 15 replies
  • 0 Bravos

Prepaid voucher paynent

This is so difficult and frustrating. I CANNOT COMPLETE ACTIVATING MY ACCOUNT BECAUSE I CANNOT FIND THE PAYMENT TAB ANYWHERE TO PAY WITH A PREPAID VOUCHER. I ALSO CANNOT USE *611 AS I DO NOT HAVE A PHONE NUMBER DUE TO NOT BEING ABLE TO PAY WITH PREPA...

Majesticred by Great Neighbour / Super Voisin
  • 174 Views
  • 5 replies
  • 0 Bravos

Do you offer reduced plans for people on income assistance?

I'm going to switch to rogers for $25/month instead of $35/month because they offer a reduced price for people on income assistance. Rogers Connected For Success Will public mobile price match to keep me as a customer?

Briannn by Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

Resolved! Port in

Failed port in.  Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it

CS_agent new service going to voicemail

Hi;I have a Google XL7.New customer from Roger. Both SMS and phone not working going to voicemail.Public SIM card connect to 5G network. I received a welcome message from.public but no good bye no confirmation from Rogers.I initiated my Public voice ...

SoSan08 by Great Neighbour / Super Voisin
  • 90 Views
  • 2 replies
  • 0 Bravos

Do I get a refer a friend code when I sign up?

Hi all, do I get a refer a friend code when I sign up? I recently purchased the 4 GB for $24/month plan. I'm waiting for my SIM card and have not ported over yet. Should I expect to get a code, and if so, when? Thanks! 

Christina02 by Good Citizen / Bon Citoyen
  • 269 Views
  • 10 replies
  • 0 Bravos

Resolved! Activating account

Completed my subscription...downloaded the app...transferred phone number and activating esim...getting an error at the 6th step - help

Larryberry by Great Neighbour / Super Voisin
  • 258 Views
  • 9 replies
  • 0 Bravos

Resolved! Wrong IMEI number added to my account

How can I change the IMEI number added to my account during the registration?It was added a different number and I cant register my account with PM, even though my new PM SIM card is working.

Vanessa6 by Good Citizen / Bon Citoyen
  • 164 Views
  • 4 replies
  • 0 Bravos

Data Add-ons

Hi All, What are the prices for data Add-ons? Thanks!

Kovacsa by Good Citizen / Bon Citoyen
  • 433 Views
  • 13 replies
  • 0 Bravos

Transfer number

How do I get my number transferred back to my new provider when I cancel my subscription  

Marvinjohnson by Great Neighbour / Super Voisin
  • 175 Views
  • 6 replies
  • 0 Bravos

Who do I contact for help?

I am a new customer. The eSIM was unable to activate on my phone so I have no service. My phone # that I transferred from the old provider is now with Public mobility, which I no longer have access to and is the # the security code is sent to.  I tri...

Ra10 by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 1 Bravos

Resolved! voicemail greeting not working

When I go into my voicemail settings it says that I have my personal greeting activated, but when anyone calls me and reaches my voicemail they still hear the auto-greeting "the person you're trying to reach is not available...".I tried re-recording ...

Paige4 by Great Neighbour / Super Voisin
  • 208 Views
  • 5 replies
  • 0 Bravos

Payment investigation

Hello, A agent started a payment investigation for me a month ago on Dec. 7th but I haven't heard back anything about the results yet?

NickJM by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

How to change present plan

How do I change from my existing plan $ 25 .00 / MONTH 1024 MB at 3G Speed 30-day plan Unlimited Canada-wide Talk Unlimited International Text paying $25/m, to the $29/m, 4G, 30GB. How do I make that change or am I cancel my existing plan to move on ...

HockeyDad by Great Neighbour / Super Voisin
  • 204 Views
  • 5 replies
  • 0 Bravos

Cannot login A1 forbidden

Hi there,I just recently signed up and processed with the payment but having issues with porting in the number, also cannot login on the app and keep getting A1 forbidden message when trying on the web, any way we can solve this? Thanks.

Eastvanwest by Great Neighbour / Super Voisin
  • 127 Views
  • 4 replies
  • 0 Bravos

Can't login and forbidden A1

Hi, I'm new in PM, I've now my account created, but I can't login in app or web (both incognito) in both received forbidden A1 message, any suggestion to solve and transfer my number? Thanks

Caterinar by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos
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