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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Remove Preauthorize payment

HiI just cancelled my service however I cant login to my account to remove me set preauthorized payment. Please remove it as I no longer have access to the account. Thank you.

Resolved! Why no rewards showing

I have been with public mobile over 7 years and I was receiving loyalty rewards around 7$ including pre auth payment credit. currently my plan has been expired upon renewing I noticed it’s showing the regular price but no rewards. I’m not sure what...

Activation issues

While opening the mobile app for activation, iam only getting a white blank screen. Payment successfully submitted.

Resolved! Changing address - won't work

Hi,I am trying to update my address so my auto credit card payments go through.The website keeps telling me to enter a valid address. Is there a specific format they want it entered in? I know how to get to the page to change it, the site won't let ...

were is my sim card

i have order the sim card and pay for it almost 50 bucks in Novemberdid not received sim card until now. contacted support few times ( ticket) did not get any answers. it there anybody who can help me with this? its bloody joke.

Help with activation - it won’t work

I have been going in circles for 3 days. It says something went wrong when activating your account and to contact customer service, but won’t connect me to anyone. I need help. You have taken my money but aren’t giving me any service. It won’t let me...

Resolved! Red dot on voicemail

Hi. The red dot on my voicemail will not go away. Also a 2nd problem of wanting my phone to go down to 4G as I ordered or LTE, from 5G, as 5G seems to kill my battery from 4 days down to 3 days

Change subscription error

Change subscription approved to start new plan on jan7-2025.However after jan7 they did not change plan now the plan is removed. What can I do? The New plan is$35 per month unlimited talk and 75gb data in Canada US and Mexico. $1000 long distance min...

cant get into my account

hello I tried to bring my old phone number over and it is unable to be tranfered but is fine but now the screen on the account is stuck on activation step 5 and i cant move from that page to get into my account to choose a new number does anyone know...

Coverage?

Is there coverage for the Bahamas. Traveling there in April. Thanks

Add on data purchased not applied to my account

I have purchased 3 GB of data and it tells me I am out of, it’s not possible , last time same thing? Do I need a new provider

Resolved! i can not active my phone

hello. i tried activating my phone by switching over my old number and a message came on the phone saying we are having trouble. now i cant log in at all.

Resolved! Is there a way to switch to the $19 plan? I have been using a 3G plan for 25.

Looking to change plans thanks for any help.

Voicemail not working?

Out of the blue voicemail stopped working very weird.IPhone 14Can access voicemail settings etcVM doesn't pick up when a caller calls. Just rings and Rings and eventually disconnects. Not sure why this happened or how to make it work. Any help or adv...

my account

I cannot access my account

Points

How do I consistently earn points per month with the Community help?

Resolved! Unlimited local calls but unable to call.

I have an unlimited Canada-wide calls plan. I am trying to call and it keeps saying that I used all my minutes!!! How come?!

Resolved! Changing subscription from 4g to 5g plan

Hello - I'd like to subscribe to same price $29 can-us-mex 5g plan from 4g plan, however, I don't see it in my account in manage subscription section. Can you please help ?

Not receiving incoming calls from Roger’s after number porting

After porting my number over from Roger’s, I am not receiving incoming calls from Roger’s customers. They just get a message saying the number is unavailable. All other phones are able to call me.

Resolved! @customersupport, eSIM # fraud

@customersupport, My phone number has been changed without my knowledge! Have I been hacked? How do I get rid of it?

subscription

How do I cancel my subscription

Retrieve an account with a phone number.

Hello, My mum passed away this Christmas and I would like to cancel her phone plan. Unfortunately, I have deleted her logic and password details. I have her phone number how do I retrieve her account

Payment history

HI, I have been a customer of public mobile for many years. My payment history has nothing in it. I need my payment history sent to me from the years of 2023 and 2024. Please email these to me.

Can't install replacement eSim via app

Hey everyone, I was dealing with a number porting issue and heard that installing a new eSim could fix it. So I deleted my current one and attempted to get a new eSim.Now I'm in a pickle. The PM app keeps failing to install and eSim (saying something...

Cannot verify my number, SMS are not getting throw

Hi! I have just brought my number here, and I am not receiving any SMS. I had to verify my account using my email cause the SMS code never went throw. Same when trying to verify my number on my iPhone, I never receive an SMS with the code.

Switch from esim to physical Sim

Hi! I subscriped to a plan with esim only to find out in the App that my phone does not support eSims. I bought a physical Sim card but have no clue how to change the plan and activate that card.

Resolved! esim

Hi, I'm on an e-Sim card and I am wondering, can I use a micro memory card in it's place for extra memory on my phone ? Sadly, my cell apparently doesn't have a spot for adding extra memory cards... thanks for any info I can get on this... ...

Resolved! Does US data = US roaming?

Hi there, my subscription plan indicates that I have 20GB data within US, and unlimited US wide minutes and messaging. Does this mean I have free US roaming? If so, does it mean that I can simply take my phone from Canada to the US and continue using...

Resolved! Error Creating a Support Ticket

Hello,It seems the create a support ticket is not working as i have tried multiple options and it comes back with an error. Im trying to get some help with my account in the terms of MFA. My phone died last week, and I had to setup a replacement. ...

Speed tests and connections

<span;>Why is full access to the Telus network not available. This is confirmed by a Telus agent. Ookla Speedtest shows connections via Telus, Rogers, Bell and others. I have the 20GB Canda, USA, Mexico plan. Speedtest normally shows download speeds ...