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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1906 Views
  • 19 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17447 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28588 Views
  • 184 replies
  • 27 Bravos

5GB data gift can't use

I see 5GB data that showed up in my account while in the Public Mobile app, but I cannot use it.  It does not show up when I log into PM via a web browser...   I'm on the 15$/250MB plan so perhaps this is a glitch and it showed up as an error in the ...

mnx by Good Citizen / Bon Citoyen
  • 241 Views
  • 5 replies
  • 0 Bravos

Resolved! I only have SOS service

I transferred my number from a different carrier to Public mobile today, and I've authorized the transfer request throught a SMS text. I've chosen the eSIM option, why now my phone just shows SOS only? can you please help? let me know if you need my ...

CliffWu by Good Citizen / Bon Citoyen
  • 395 Views
  • 8 replies
  • 0 Bravos

Decreasing time voicemail takes to pick up a call

I recently switched from an iPhone to a Samsung Galaxy A15.  I would like to decrease the time it takes for the voicemail to pick up if I don't answer a call.  It is currently set to 30 seconds.  I found a post on here from before that has the follow...

melilee by Good Citizen / Bon Citoyen
  • 190 Views
  • 1 replies
  • 0 Bravos

Can not make payment

I have tried several time to set up a subscription for my mom and it will not accept any credit card we enter. Both cards are valid and all fields are complete. Have tried several times to live chat as you do not have a contact number and continually...

Lje by Great Neighbour / Super Voisin
  • 259 Views
  • 4 replies
  • 0 Bravos

How do I lock my sim so it can’t be swapped?

I have been sim swapped once before and I have concerns someone may try again. I want to lock my sim and make it so that no one can swap my service out without me receiving a phone call and chatting with an agent first. I don’t want to be able to req...

gingeroni by Great Neighbour / Super Voisin
  • 189 Views
  • 2 replies
  • 0 Bravos

Dropped Calls

My calls keep dropping for no reason. I have a new phone, full service and my calls still drop every single call I'm on. Is this something a new sim card would fix? If it is the sim card can I get a free one or do I have to pay?

Nonurbiznaz24 by Great Neighbour / Super Voisin
  • 354 Views
  • 8 replies
  • 0 Bravos

Re: bonus data priority

My one time bonus (no expiry date) is being used before the 5GB bonus data (expires in 150 days)

Vh2 by Great Neighbour / Super Voisin
  • 149 Views
  • 1 replies
  • 1 Bravos

port team phone number?

I am new to public mobile and since activation I am unable to send or receive text. I am switching back to my old carrier but I cannot authorize the transfer request because I can’t receive texts.Does anyone have the number to the port team? thanks!

KatFazle by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 0 Bravos

Resolved! Stuck In Login Loop On Mobile App

Hello,I'm trying to activate my new sim card I received in the mail, and I'm using the Public Mobile App as instructed. When I'm trying to login to my account on the app, I enter my e-mail and password, I received the 2-step authentication code, and ...

BorisBago by Good Citizen / Bon Citoyen
  • 418 Views
  • 2 replies
  • 0 Bravos

Resolved! Error Trying to Activate Sim Card

Hello,I am trying to activate a new sim card I received in the mail today. When I tried doing it online, and I click on "Resume Activation", I get the follow error message WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.How do I activate my sim card?

BorisBago by Good Citizen / Bon Citoyen
  • 144 Views
  • 1 replies
  • 0 Bravos

Travelling to Iceland

I'm travelling to Iceland at the end of April. My current plan is 90GB for 3 months. Will my plan/phone work in Iceland and/or is there an add-on I can buy/

Buck72 by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 1 Bravos

Can’t get into account

Hey folks. I set up an account and a plan for my daughter’s phone, with a virtual SIM. Well, now she wiped the phone and got rid of it and then simultaneously lost access to her Apple ID and iCloud email, and then discovered she couldn’t get into her...

Ozzy82 by Great Neighbour / Super Voisin
  • 235 Views
  • 5 replies
  • 1 Bravos

security pin for PM account

I'm being asked for a security pin. I have no clue what that is and have never heard of it , was never asked asked for it before or used it before.Anyone knows what that is

Resolved! 240 GB bonus data

On Mar 15, I received a text from PM saying that 240GB of bonus data (expiring in 150 days) have been added to my account.  I logged in and verified that this bonus data was awarded a few weeks ago.  Today, when I logged back in to my account, that b...

bigmouth by Good Citizen / Bon Citoyen
  • 338 Views
  • 4 replies
  • 2 Bravos

Reinitiate phone number transfer

I’m trying to transfer my phone number from Freedom mobile to Public Mobile and I accidentally deleted my Freedom mobile eSIM before the transfer was complete so I wasn’t able to authorize the text message.. Freedom told me all I have to do is contac...

Paulv999999 by Good Citizen / Bon Citoyen
  • 312 Views
  • 5 replies
  • 0 Bravos

SMS not working after nuber transfer

I just switched to Public Mobile from Virgin and seems everything works expect my SMS (sending/receiving). Can you please help. I have reset phone, sim card in/out and still not working. Thanks!

kat9876 by Great Neighbour / Super Voisin
  • 371 Views
  • 7 replies
  • 0 Bravos

E-SIM not allowing SMS and not connected to phone number

Guys my new e-sim card does not allow me to send SMS and also only gives me the option of LTE or 3G. I reset all the network settings and restarted my phone many times. Because my phone number isn’t connected to this sim properly, I can’t get text ve...

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Larisaaaa by Great Neighbour / Super Voisin
  • 420 Views
  • 6 replies
  • 0 Bravos

No SMS text confirmation to port out

Hey I'm trying to port out and do not have a text message. I sent a PM to an agent I think about this using the chatbot...I have 90 mins to port out so I'm a little worried.

sidbmw by Good Citizen / Bon Citoyen
  • 304 Views
  • 7 replies
  • 0 Bravos

Porting not going through

How can we speak to someone  I don’t know my old imei and my porting isn’t fknished

Cregdt by Good Citizen / Bon Citoyen
  • 367 Views
  • 8 replies
  • 0 Bravos

Resolved! Trying to port from Koodo, "Subscription Not Activated"

Trying to port from Koodo Postpaid and activate PM at the same time.Got an error "Subscription Not Activated" and to contact an Agent, which I did.But is this a porting issue or a PM activation issue? It feels like it might be the latter (like, did I...

ottawa by Model Citizen / Citoyen Modèle
  • 215 Views
  • 3 replies
  • 0 Bravos

stolen phone

my phone was stolen. I can't report it because when I login into my account its asking me to confirm my account via email code, which I do. then asked for a eversafe code sent to my cell number (which is stolen). Help 

Meillyn by Great Neighbour / Super Voisin
  • 203 Views
  • 4 replies
  • 0 Bravos

Cant login

Mu number is ###-###-####  . I am unable to login. I dont know my email. I need my account number. They are not allowing me to reset.

Jasbir_123 by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

Slow MFA 2FA texts

I have been with Public Mobile for almost 2 months, but have encountered a new problem.Just recently, my 2FA texts are coming in late, usually about 5 to 10 minutes after the code has expired. I didn't have this problem earlier, it worked like a char...

PeterNow by Great Neighbour / Super Voisin
  • 249 Views
  • 4 replies
  • 1 Bravos
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