Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I’m having issues where the person I’m calling says I’m breaking up/they can’t hear me but I hear them fine. I’m using an iPhone on Public Mobile. Issue is happening whether I’m calling a land line or other carrier or another Public Mobile phone....
Hello,I have a question. I just sent a few private messages to an agent. There were back-and-forth replies, but I can not find them. How can I have access to my previous messages? I appreciate you helping me in this regard.Best,Sara
I have an existing SIM card, but whenever I attempt to input it for subscribing, it tells me it’s invalid?
I signed my husband up last night and tried porting his phone number over. I transferred my mom over and she was active in 1 hour. But I started last night at 10 for my husband and almost 12 hours now and he still has no service. My set up was done i...
I have a promo data addon with 0% used that expires soon. My current data plan is 50% used.Is there a method to transfer plan data usage to one of the addons.The method of using plan data first, then addon data made sense when there was no expiry f...
It's not quite a Canada-U.S.-Mexico that I was hoping for but it looks like they are mixing things up by adding 1000 long distance minutes to a small select list of countries. It looks like a lot of the plans have gone down in speed to 4G. Overall, n...
when I try to see my wife's account rewards, it shows me mine even though I logged out and logged her in
I have used public mobile for more than a year now, but I still have problems receiving phone calls from landline numbers. From the cases I know, E.g. phone call from school office never reached me and I never get a missed call note. It didn't even d...
Hi . I change my subscription to 50g in month, And it should have been activated today with the end of the previous period, but still the same plan as before has been activated for me.why!!?
Just curious. I subscribe to a 4g plan but my phone only shows “lte or 3g”. It’s an iPhone 11 that is currently updated. Anything I need to do or is this normal? Thanks in advance.
I lost my phone and got a new one and am trying to set it up again. I can’t sign in without the OTP sent to my lost phone. I can’t do anything unless I can change the phone number the recovery number goes to. Because to sign into my email to get it s...
I've been with public Mobile for a long time now. I'm suddenly have continuous network connection issues. Very bad reception and roaming where I didn't use to, with it on or off. I even swapped back to my old phone that used the same sim and having s...
When I open the app it says it's under maintenance for the past week and when I try to sign in on the website i get a error saying forbidden
Hi, I created an account for the first time but I go in loops on step 6 of activation. It says it wasn’t activated but my visa was charged.how do I connect/activate my eSIM
I have been having lots of trouble with the esim not working on my phone and have had to buy another esim on June 24th and then today August 8th again when it stopped working. I'm wondering if it's possible to get refunded for these two esim purchase...
I'm going to sign up and transfer shortly from a Bell MTS account. To port my number should I use the account number that shows on the top of my BellMTS bill or should I use Mobility Bill Number that shows up on the mybell site? Or does it not matter...
Hi,Can someone close and delete my account immediately without waiting 90 days?
Its not intuitive at all and the chat bot gives the wrong steps. It says there should be a button to manage payment info on the 'payment' tab but there is not.
Hi I need to cancel my plan I have for my daughter how do I do this
I subscribed 4G plan. Can i get covered in a 5G zone or only work in a 4G area?
HelloI changed my phone to another one, I forgot to transfer my esim to my new phone and now I can't sign in to the public mobile app because I can't received a SMS or even email on Google
I have signed up my friend and I don’t think we entered my reference code. Is there a way to verify? How do I add the reference code after they have activated?
Can public mobile block a number
I paid for two plans when i only need the current for my one account- can I have one $52.50 payment made to credit or put towards my current bill please?
On the PM homepage there's a plan for $23 @ 6GB data.When I log into my PM account to downgrade to this plan it doesn't show up.When I go to "Subscriptions & Addons" and click on "Change Subscription", the only plans that show up are all more expensi...
I noticed that I am now being charged a "PC PIN TRANS FEE" of $1 when purchasing my vouchers on top of tax at Petro-Canada. Do other retailers that sell PM vouchers doing this or is it just Petro-Canada? What other locations in Alberta sells PM vouch...
Do the US travel plans cover Alaska? We purchased one last year and we didn't have any cell service. We were on a cruise and in cities with ports of call
I got this text saying: Public Mobile here. We've got a great deal for you. Get a Canada-US subscription plan with 50GB of data at 5G speeds of up to 250mbps for only $39/month.Reply YES to get this limited time offer added to your account and will t...
Just want to replay my experience with an account on PM which may help others.A few months back I switched to the $34 50GB USA-Canada account. I thought it was the best option for my short trip down south. Rather than the temporary roaming add-in opt...
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