Referral code problem

[SheriT]

I joined Public Mobile last week and tried to use my sister's referral code, ******.  There were problems with my activation though, and I'm not seeing the $10.00 off my next bill and she's not seeing me as a referral.   Our brother signed up last week as well and used our sister's code.  He can see the $10.00 off his next bill and my sister can see that the referral worked.  How do we fix this?

[BKNS27]

@SheriT 

BTW, it is against PM policy to post your referral code on this public Community forum. Edit out by clicking on V in circle.

Please note that the person using the referral code will receive a $10 credit into their account within 72 hours.

The person who gave out the referral code will receive 1 point/referral (no $10 credit) that can apply to the $20 credit once there is a 20 points in their account.

[slusagm]

@SheriT the $10 is a credit, not direct deduction on the first bill.  You will see it in your account within 72 hours.  

fi already 72 hours, ask PM to check

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage