wrong email address

[Mark987]

when I tried to redeem some points, it showed wrong email address to confirm request. How do I correct that?

Thanks

[Mark987]

The profile email is correct, even though wrong email shown when confirming redeeming points. I confirmed anyway and received confirming email, so there is some display issue.

Thanks

From Chatbox:

Here’s how to find Manage Login (also called Manage EverSafe ID) on your Public Mobile account:

Via My Account:

1. Log in to My Account: Visit https://myaccount.publicmobile.ca
2. Go to Profile: Click on the Profile tab in your account.
3. Select Manage EverSafe ID: This is where you can manage your login credentials, including your email, password, and registered phone number.

[BKNS27 · Accepted solution]

@Mark987 

Once you are login to your account. Go to Manage Login (Secure by EverSafe) then click on pen icon right of your email address and change.

[slusagm]

Try again using browser with incognito mode 

Or login My Account to confirm the email address is correct there