Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid for my plan and the test said I could use an e sim. Once I tried completing the installation it stopped me and told me that I need to purchase a sim card. Now I'm not able to do anything because I'm stuck in a continuous loop. Can you please c...
Hello ported from fizz yesterday and I can't seem to text or call now.
Hi, I am trying to port my number from Fizz. When doing so, I received a text message, "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID." I am pretty sure I entered my IMEI prope...
Hi,I have submitted more than 3 tickets in 2 days for my changing plan require, but unfortunately I didn't get any response yet. Does anyone change the plan from esim to physical sim before?
After porting to PM, both the sim are active. I'm still receiving calls on my older provider sim and I can make calls using the PM sim. Seems like something went wrong while porting. Please help @CS_Agent @CS_help
Joined Public Mobile yesterday. Responded to Bell text promptly twice yesterday and transfer didn't work. Called Bell and spoke to someone who authorized the transfer and I don't think that worked either. Need help!
Hi there,My phone was stolen, and I bought a new one with a new SIM from Telus, please activate it and unlock my account! Your system announced I have to change my phone number and new account, WHY? My account just locked 2 weeks since stealing...
I switched to public mobile and chose a number. However, an agent mistakenly gave me a new number earlier today. Is there a way for me to get my previous number back?
Hi members,I transferred my number from bell to public mobile on flash sale but only my data and incoming call works. I am not able to send receive sms or call. I use ESim and no physical Sim card.Any troubleshooting from others would be of great hel...
I had previously opted out of marketing notifications and want to opt-in again
Hi,I’m trying to activate a Public Mobile eSIM on my iPhone, but activation keeps failing.I always get the error message:“Subscription not activated. Something didn’t go right while activating your subscription.”The eSIM download option does not appe...
My phone has the same area code as the city I am trying to call. I can receive calls.
Hi there. I tried activating eSIM on Friday and after a while, I received a “eSIM failed to activate” error message. I’ve logged 1 ticket and sent 3 PMs to support - still no response. On a whim, I purchased another eSIM using part of the $10 credit ...
Hi! I setup my phone on Sunday, now it’s tueaday. Got a new eSIM from Public Mobile but what’s up? i have data working but I can’t receive texts, can’t receive calls but I can make calls and I can send iPhone to iPhone texts. I reset my network, didn...
I recently (two days ago) switched from Fido to Public Mobile, bringing my phone number with me. I thought the porting went through properly when I was able to call out, but it turns out I am unable to receive calls (goes straight to voicemail) and ...
Hello everyone. My porting process is successfully finished (double checked with PM porting portal support), but have eSIM activation issue - no signal, no bars, just SOS signal. eSIM do not have option to choose carrier (blank field). Tried to rese...
Hi everyone,I’m trying to port my Koodo prepaid number to Public Mobile, but I’m a bit confused about the process. I already bought a Public Mobile SIM card and activated a plan.1. My number is currently on Koodo prepaid.2. During the port-in process...
Hi,I ported my number to Public Mobile via eSIM last night and received the completion confirmation text. However, the service is not working at all.Currently, my phone shows "SOS only" and I have NO access to cellular data either. Internet is not wo...
2 Questions:Is it possible to add a 2nd line to My Account? (If its possible please let me know how).When adding that 2nd Line; does Public Mobile give full access to their plans? (Example, would New Customer plans be available when adding the 2nd li...
Going on vacation to Bahamas. Any option to use Public Mobile there??
Hi PM Community,When I click on "Manage EverSafe ID" it takes me to a profile that shows me registered phone# for 2FA codes.My Question: Does that registered Phone# have to match my Public Mobile Cell# or can I instead use another phone# from a diffe...
I forgot to unsubscribe. I'm moving to another number so I want to end this service and refund the balance of the remaining useage
Hi Team. I am trying to transfer a number from my old provider to Public. The app asks for confirmation that the number can be transferred (which is fine) and the 'old' account can be cancelled. I do not want the 'old' account cancelled as I have ot...
Please see my question below. Thanks.
After activation with esim have erro esim activation failed and only has SOS. Bought a new sim thinking this is just sim sim issue. After changing sim with physical sim. Still has SOS.Don’t know what to do. CS never respond since yesterday.
My subscription is 3g data. I just used 1.38g data, I got the warning message that I used 75% of my data. Seems like I only get 2g data instead of 3g that I paid for. Last month my data was capped at 2g. I was not able to use 3g.
I purchased the subscription for my kids yesterday, and both of their activation failed during the process, right after the number got transferred. Basically, as the activation was in process, I got text from my previous provider, and I responded Yes...
Once I ported from fizz mobile. I can’t seem to call or text anyone. Tried to open a ticket but so far no reply from the team.
How can I reach a customer service representative to confirm number transfer from Fido to PM? The transfer has been pre approved from Fido side.
Just purchased a new iPhone, so trying to switch my phone number from my iPhone to the new iPhone. I did 'purchase' for $5 (today) the eSim, but have not received the confirmation email from Public Mobile that would have the QR code that I would use...
