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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12131 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23043 Views
  • 183 replies
  • 25 Bravos

Plans

I am $34 per month 40gb 5gThere is $40 per month 60gb 5g$40 plan $2 off per month points valueMaybe stupid, but is month 1 $38 month 2 $36 Month 3 $34 and so on........ Decreasing $2 per 30 days?Thank you ALL in advanceBrian

CelticBoy by Good Citizen / Bon Citoyen
  • 126 Views
  • 2 replies
  • 0 Bravos

Over paid

Hello, I just signed up with you guys January 21st. I paid for the SIM card also, so the total was $35. The $35 came off of my credit card yesterday the 23rd. Now it is saying my subscription is on hold or whatever until they get payment again. So pr...

Meganchansen by Good Citizen / Bon Citoyen
  • 341 Views
  • 11 replies
  • 0 Bravos

Re: Sim card activation

do you need to use sim inside the phone when you activate it?i have similar situation. will use an old phone (galaxy s6) as secondary/ work phone with $15 plan. Trying to understand in I need to insert the sim inside the phone to activate it.

ALISA_R by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

SIM card Issue

I still haven’t received the SIM card which I order it on February 2, can you please contact me? 

TFung by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 0 Bravos

forbidden a1 Can't access my account

Hello,I am sending this email from my friends account because I could not get access to my account.I recently subscribed to Public Mobile and I'm encountering issues with activating my SIM and initiating the number transfer process.Initially, everyth...

Romela12 by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 0 Bravos

Resolved! Bonus add ons

will I loss my bonus add ons if i switch plans

Leo65 by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

Resolved! User needs old phone number

Long story.  In 2021 I lent an unused iphone to someone who then created an account with PublicMobile.  After several months he terminated the account and returned the phone to me.  At that time he also had an Apple account and used his PublicMobile ...

Rmazz60 by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Iphone locked to other provider

I'm trying to transfer my samsung sim card to an iphone, and the iphone is locked to another provider. Can Public Mobile unlock it for me?

DKScheper by Great Neighbour / Super Voisin
  • 242 Views
  • 5 replies
  • 0 Bravos

Over charged on my bill

I've been overcharged on my December bill when I changed my subscription. Please reimburse my account for $39.20

Cooper25 by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos

SIM CARD

!!!!!!I LOST MY PHONE AND PUT A HOLD O N MY ACCOUNT, AND ORDERED A NEW SIM CARD BUT WILL I HAVE THE SAME PHONE NUMBER WHEN I GET THE SIM CARD?I WOULD LIKE TO KEEP MY SAME NUMBER  THANK YOU!!!!!!

Boomba1987 by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 0 Bravos

lack of service

I sent in a 2nd ticket, as 1st wasnt replied to.  got an email next day saying  I had a new message, but when I go to open it this what I get. "You don't have any notifications. Try posting a new topic or question to see some activity here."  I'm don...

Cj27 by Great Neighbour / Super Voisin
  • 237 Views
  • 6 replies
  • 0 Bravos

Resolved! New subscriber, need to cancel

i just activated a plan with an eSIM on my iPad, i failed to realize that i would need a code sent to my Public Mobile number just to even access my account. The 3G data on my plan doesn't work on my iPad at all, even though it's set up properly and ...

tayday by Great Neighbour / Super Voisin
  • 282 Views
  • 5 replies
  • 0 Bravos

My account

I just got a text message today saying I can't transfer my number over to Public Mobile? But when I set up my account everything went through good.  Please help I need to keep my number 

Paul871 by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

Cancelling account

HiI recently purchased a sim card and chose a subscription plan but I have changed my mind. How can I cancel my plan and hopefully get a refund. Thanks Tim Rhodes 

TBiddy by Great Neighbour / Super Voisin
  • 154 Views
  • 2 replies
  • 0 Bravos

Reward Data expired

First of all, I understand that add on data expires now.I redeemed rewards for 3GB data in November. This was before the data expired. In my email confirmation it even says "Add-ons will remain on your account until fully used". However, the data did...

nicholasbg by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 0 Bravos

My community username is missing or gone

I tried to sign into the community section with the user name email and password i set up a while back. It didn't work. I ended up signing into the community with my email and password for my Public Mobile account and ended up having to choose a new ...

Anonymous by Not applicable
  • 251 Views
  • 4 replies
  • 0 Bravos

why i reveived this message from Cha-ching

why i reveived this message onmy phone: Cha-ching! You justadded to your Refer A FriendReward - way to go! Keepreferring to earn more. Viewyour Reward athttps://bit.ly/344akfm

paulboonmee by Great Neighbour / Super Voisin
  • 172 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming not activated I

I redeemed points early this morning for 15 day uUS roaming plan.  It still says pending on my account. What can I do? 

Minerboy by Good Citizen / Bon Citoyen
  • 210 Views
  • 7 replies
  • 0 Bravos

No service on my phone

I got a new public SIM card, I downloaded the app on my phone, I created an account, and still no service for than two days after I activated my SIM But when I put the SIM on another phone it works but it does not work on my phone Note: my phone is n...

Morale by Good Citizen / Bon Citoyen
  • 288 Views
  • 9 replies
  • 0 Bravos

Discount offers

How often does Public Mobile give discount offers?

PepsiCola by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

Trouble activating

Hi, I am stuck in payment section. May be prob with credit card as I just changed address this morning.. Also want to confirm:- can get coverage in rural Manitoba close to Winnipeg- can port from BellMTS prepaid Also, I have a SIM and I linked it onl...

SJ7 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Resolved! 15 day US Roam

With the 15 day US Roam, Text, Call, is calling long distance from Canada included as well?

Yossy107 by Good Citizen / Bon Citoyen
  • 236 Views
  • 3 replies
  • 1 Bravos

Can't change my credit card information

I've been having trouble changing my credit card information for over a month. Every time I've attempted, I get the message: "Sorry, we’re not able to process this request at this time. Please try again later." On both computer and app. Last month I ...

wwwsq by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 1 Bravos

Double charges for going over data

Does anyone know if there is a setting in your profile so you can't go over your data and not get double charged. My daughter keeps going over her data limit and then I get double charged for the month. I would like to know if there's a way her data ...

Mitchy1 by Good Citizen / Bon Citoyen
  • 315 Views
  • 8 replies
  • 1 Bravos
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