Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I mistakenly bought a US add on by mistake which I don't need, how can I get a refund?
So how do I cancel my account????
Hello, Is it possible to have multiple plans under one login account? A friend is ready to activate 3 plans and would like to have one login to manage them all. Is this possible, or do they have to create 3 seperate accounts? Thanks
Hi,I had issues with my account last summer. I ended up changing to a different phone number and then going back to my old one. Ever since then, my Telus eversafe login is stuck with the other phone number which I have 0 access to. Therefore, I can't...
Hi, my current plan is $50 plus tax for total of $56. I have 10.5GB at 3G speed, with bonus 2GB; 30-day plan; unlimited talk to Canada and US; unlimited international text. I log into my account to change my subscription and there is a plan for $34...
I PURCHASED ADD-ON US ROAMING FAILED TO WORK COULD NOT VOICE CALL, TEXT OR EMAIL .NO WAY OF CONTACT FOR HELP. WHEN I RETURNED TO CANADA I COULD CALL,TEXT and use data."I WANT REFUND"
I’m going on a 2-day, 1-night trip to the U.S. this weekend. Then, four days later, I'm going back to the U.S. again. Should I add the roaming package just once, or will I need to do it twice?
Dear Public Mobile Customer Support,I am writing to formally request a refund and compensation for a US-Canada Talk and Data package that I recently purchased. Despite being activated immediately upon purchase, the package did not function during my ...
In the PM web page, the "Data Usage" in the Overview page automatically indicates more than 100 MB used when new cycle starts today (Aug 21, 24). It happened last cycle also. Data Usage taken at 10:39 PM tonight (Aug 21, 2024)Aug 21, 24 OverviewUsa...
I have relocated to another province and I wanted to change my number, I have the following questions:1. How long does it take to get the number activated?2. Will the tax be calculated according to the new area code3. Will the provincial calls be acc...
On my husband's account he can choose 6GB of data for $23 a month but I can't get any subscription with less than the 15GB that I currently have for $26 a month. How can I downgrade to the same plan as my husband's if it doesn't appear as an option o...
I cannot register a plan on public mobile, see the error below We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)
My sim is locked. I need a puk cde. how can I send a private Message?
This company won't let me access my account, won't delete my account, and won't stop charging me a monthly fee. This literally seems illegal.
Kindly help me with my account as it still is locked even after resetting my password and waiting for more than five hours
How do i get my public mobile number transfered to another carriere
Hi, the system doesn’t recognize my virgin mobile number, says it doesn’t exist. Is this just an error or does PM not transfer Virgin Mobile Canada numbers?
A friend of mine has recently lost her sim card, she is trying to connect to her account to cancel the subscription but everytime she enters the account she is met with an activation page. It is as if she never subcribed to a plan before. Has anybod...
Hello, do we get auto pay reward $2?
Hello, I processed to redeem my rewards point for 1GB data 2 days ago but still it is not working for me, is there any idea why? How can I use those data from my rewards points? It shows I need to use it within the 15 days but already 2 days are gone...
In need help
I payed my monthly phone bill yesterday! You guys took it out of my bank account but yet never reactivated my subscription ?
want my money back
How do I cancel a pending account
If I were to buy the 3GB US Roaming data plan for 15 days, but I am only in the US for 10 days, will I be able to use the remaining data in Canada?
PM advertises on EVERY plan that you will earn $x.xx / month (5%) in Public Mobile points value. I don't see any conditions. Before it was $2 for autopay. The $2 autopay bonus was paid out regardless of the number of referrals or other credits you ma...
Hello, I've purchased US data/talk/text bundle but stats show nothing was used. I came to US on 18th and now its 21st and everything shows as zero, especially for Data which is strange. Is my add-on working or i am racking up some crazy bill that wil...
Hi all,the title says it all. I changed providers in 2023 and ported my old phone number from Public to Fido, now I just need my receipts for tax purposes.It appears that accounts were migrated or altered when Public Mobile started their relationship...
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