Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Cant change plan.

I get all the way through the process to select a new plan and add funds to my account, then when I go to check out I get a " oops something went wrong " message. Ive been trying all day. I have the amount in my PM account, but PM wont take the money...

jadenm by Great Neighbour / Super Voisin
  • 164 Views
  • 9 replies
  • 0 Bravos

Resolved! data carry-over

If I don't use all of my data by the next renewal, will that amount carry over? For example, if I have 250mb left over from last month, will it carry over to my next bill/renewal so I could have 1gb plus 250mb from last month?

_markymark by Good Citizen / Bon Citoyen
  • 129 Views
  • 4 replies
  • 0 Bravos

New security protocol has me disabled.

Hello there; My account is registered with a now defunct email address. I have no way to change it to my new address xxxxxxxxxxxxxxx. The address attached to this account is currently xxxxxxxxxxxxxxxx, and I can no longer get an access code at that a...

help help

I have two other phones and don't remember my email and my bank card was changed and it comes out of my account automatically , 3 years I have never had to go on my account

Junior4 by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Promotion

I just signed up today for $25 plan with 1 G. Somehow I missed the promotion button for extra 2 G for the next 12 months. Do i need to cancel my account all together? or someone can help fix this.

Komodo by Great Neighbour / Super Voisin
  • 140 Views
  • 7 replies
  • 1 Bravos

Not receiving verification code

Trying to log in to update payment information. After entering valid username and password its having me send a code to email which I am not receiving. Also means I cannot log in to switch the verification step to text. I have tried on my phone and a...

Pyradnoctem by Great Neighbour / Super Voisin
  • 80 Views
  • 2 replies
  • 0 Bravos

my 2 bonus add on had been removed.

I don;t know when, but my 2 bonus add on that I had for a while now it's gone.1 add on was for 2 GB data and another one for 5 GB data.I have 2 accounts and same thing happened for other account a while ago and someone from community had it fixed up ...

korenish by Good Citizen / Bon Citoyen
  • 125 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM cards discontinued?

The cell store that used to sell public SIM cards says they are no longer available and have been discontinued - is this correct?

cv1 by Great Neighbour / Super Voisin
  • 169 Views
  • 5 replies
  • 1 Bravos

Resolved! Only receiving landlines calls

Hello, I can only receive landlines calls. I can make calls, also text and receive texts. We have tried everything. We even got a new sim card. Can anyone help please? Thanks

shilsendeger1 by Great Neighbour / Super Voisin
  • 118 Views
  • 6 replies
  • 0 Bravos

Credit card payment

I need to use different credit card for auto payment. How do I go about changing this?

Herbach by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Plan Change

I am a current Public Mobile Plan holder and am unable to change to the 4G, 20Gig plan for $55? Can’t seem to “select” or “activate”?Help please,thanks Brent

SIXTY6 by Great Neighbour / Super Voisin
  • 115 Views
  • 5 replies
  • 0 Bravos

Billed early

I have an unlimited minutes plan with over 400mb left on my account. Why am I being billed early? My service was disconnected as they apparently tried to pass a payment (money was in account but it didn't go thru for some reason). I checked my last f...

Cp22 by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Resolved! Call logs

I need a copy of my call logs, from March 25 2022 to August 30 2022 . 

Patrick007 by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 0 Bravos

new plan

Hello, Virgin Mobile offer me 10gb for $47/mo or 20gb for $50/mo, 4G speedAre you able to beat this price?

Sur by Great Neighbour / Super Voisin
  • 120 Views
  • 6 replies
  • 0 Bravos

Not able to log into account

I have reset my a password a couple times and received verification/confirmation that I have successfully change my password however I am still not able to log in. I keep getting the error message "Email or password is incorrect. Please try again, or...

myamedeiros77 by Great Neighbour / Super Voisin
  • 127 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card not delivered

I purchased a SIM card on August 9,2022 and as of today, August 31,2022, I haven’t received it or received an email about delivery. The fee was paid by credit card so I know it was purchased. What are the next steps to figure out when the SIM card wi...

cuji by Good Citizen / Bon Citoyen
  • 287 Views
  • 14 replies
  • 1 Bravos

Resolved! $25 Referral Bonus Promotion - What Happens if I Refer 2 People?

Hi,I recently got an email about a $25 referral bonus. "Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as you and your friend stay with ...

s_shard by Good Citizen / Bon Citoyen
  • 424 Views
  • 8 replies
  • 2 Bravos

Website not showing new plan

I recently switched to 4GB at 4G speeds (used to be on 5GB at 3G). I chose the "switch at renewal date" option in the middle of last month. The switch seemed to work, my phone speeds are faster, and I can see in the payment history that it charged me...

loganmc10_0-1661952182883.png loganmc10_1-1661952200130.png loganmc10_2-1661952216353.png
loganmc10 by Great Neighbour / Super Voisin
  • 84 Views
  • 2 replies
  • 0 Bravos

Resolved! Roaming Plan was not usable in the US. How do I ask for a refund?

Hello, I signed up for the roamin add on and was charged for this service. I followed all of the instructions and could see the service available. The service was completely useless though. Over the course of 5 days, my boys (I purchased a plan each)...

lcovello by Great Neighbour / Super Voisin
  • 115 Views
  • 4 replies
  • 0 Bravos

Resolved! How unsubscribe from Public Mobile texts and emails.

I have been getting an unreasonable number of emails from PM urging me to upgrade plans, data specials, back to school deals, used phones deals and more. The problem is compounded by the fact that I have used alias emails for all our phones so all em...

Beer by Town Hero / Héro de la Ville
  • 131 Views
  • 3 replies
  • 0 Bravos

Resolved! monthly renewal

When I signed up, my renewal date was the 12th of the month. Now it's the 8th of the month. It keeps moving forward. How do I get it back to the 12th, and have it stay there?

EJOM by Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 1 Bravos

Resolved! Billing

I upgraded my package I on the billing date and got charged twice how do I contact someone to get this fixed

Konki1963 by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 0 Bravos

Resolved! refer code

I did not use a refer code when I joined, can you add it later and if so how

jatt by Good Citizen / Bon Citoyen
  • 92 Views
  • 2 replies
  • 0 Bravos

Resolved! Switching My Plan

Hi!I'm wanting to switch to a cheaper PM plan. Ideally, the one with 250mb of data for $15 a month. I've heard mixed reviews about the plan. However, for those who have previously purchased the plan or a currently using it do you think it's worth it?...

PrettyWoman by Great Neighbour / Super Voisin
  • 140 Views
  • 5 replies
  • 1 Bravos