Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Customer support basically recommended me to port out and in order to get the black Friday deals. I don't get why it's this tedious.
Hi I just switched to Public and am having trouble logging into my account. Everything ported over correctly but I just can’t log in on the app or through web browser. I’ve reinstalled the app, restarted my browser and computer. On the app, I am stuc...
Installed regular simcard, e-sim did not work. How do I change info on ny subscription?
Anyone else getting this when they open the Public Mobile app? Seems like a marketing ploy, as the deals haven't really changed in over a week and I fail to see how all of the sudden the servers are crashing. Funny though...
Help I have no phone service. I'm connected to public mobile but cannot make or receive calls. Android says no internet even though phone says 5G.Also cannot connect to My Account. After login and 2FA I get a forbidden message.Not sure how I'm suppos...
Hi community! I’m heading to Vietnam, Thailand, etc. for a few months, and I’m aware that my Public Mobile account won’t work over there, so I will be picking up an E-Sim ‘card’ from a local provider while in each country. My question is: Should I k...
Hi, I am porting out from PM to a different provider. My new provider said I will receive a text message from PM asking my permission to port out my number. I am wondering how long it usually takes to get that text message from the PM?
Tried to follow steps to transfer existing number. Entered all date correctly. When I selected activation button, I get an invalid iemi number. Tried account number but received same error message. Deleted app to remove cache and tried again. Shut of...
I am at the end of my struggle with PM. I don't know how to reach someone that can help. Is there someone that cann help me with a Mexicio travel add-on.? I can't buy one and I can't swtich to a plan that has one. Freedom Mobile is looking really g...
I recently switched over to PM from Fido, and followed the instructions to transfer my number exactly. After several days my iMessage still wasn't working and neither were my texts, so I restarted my phone and noticed that I had been assigned a new n...
Hi, I recently subscribed to a plan, but when I tried to activate my SIM, I received an error message stating: “Invalid Phone Number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact a cust...
How do I get a QR Code for my esim. I need this in order to transfer the esim to a new phone. Doesn't seem to be another way to transfer from Galaxy Z Flip3 to Flip6.
I was setting up my new account/sim. I got my old number ported over but my new sim won't work and when I try to login to my account I get a forbidden A! message on my phone and PC
I’m currently in mexido and subscribed to the unlimited Canada/US/Mexico plan. When I call Canada, I get a recording saying that the number isn’t applied to accept incoming calls, 5b2.any help would be appreciated
I tried to switch to the 6 GB $23 plan from my current $25 plan. But the $23 plan doesn't show up on the available plan list after I clicked the change subscription button. The lowest plan is a 10 GB $25 plan but I don't need that much data. How can ...
Been trying all day to update cc info and keep getting et
can someone tell me if i can match bf deal in ontario $35 for 50G US-CA-MEX currently paying for $36 for us and ca only
Hello , I am new customer. I am interest in your $25 / 10 GB plan , but I didn't find it in your web site. How can I subscribe it ? Thank you so much.
Trying to port my number out to Eastlink but not getting the text from public mobile to authorize.
I had a problem with eSIM failing to install for over 10 minutes on iPhone XR. Restarted, tried again from QR code (supposedly this works better than installing from the app, according to the Public Mobile email) and it still failed.Then I turned off...
HelloI just transferred from Freedom. They have cancelled from their end. But now I cannot get any service on Public and cannot login to anything (getting the Forbidden A1 error)I have a sim card I just got today from Telus and it is in the phone but...
Hi,I can't seem to port my Koodo number to Public Mobile. The CS Agent says my number is not portable. I followed all the instructions as per the process but alas, no joy. Anyone have any solutions?
Hi, I tried to transfer my phone number from my current provider to public mobile and I entered the wrong account number associated with my current provider by mistake
I had seen a 29$ offer from public mobile for 20gb Canada+US+Mexico for $29/month.The original plan is $39, you get $5 off for auto-payment (indefinitely) and another $5 off as a promo (for 18 months) Also, activation fees are waived after 18 months ...
Hi,Can someone please help me with voicemail number not set when I hold the 1 to dial voicemail.
Credit card expired, can't login to my account tor recover itI need help with the recovery of my account.Any moderators that can help me
Tried switching to Public Mobile today. On the payment screen, after adding my credit card, it said my payment was successful, but there was a 'Configuration Error' (error 820).There was a link provided to 'submit a ticket' to have it resolved, but c...
Says "subscription not activated" I am a new subscriber, chose to use an esim, and transfer existing number from Koodo. My credit card has been charged, but I cannot get anywhere from the "Subscription not Activated" page. I submitted a ticket, but n...
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