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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26166 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38069 Views
  • 185 replies
  • 29 Bravos

Plans 30$ 15gb

Can anyone confirm that the 30$ plan with 15gb is valid plan or just a promo. Currently i’m on the 25$ with 1gb.  

Sylvie8 by Great Neighbour / Super Voisin
  • 485 Views
  • 5 replies
  • 3 Bravos

Price change?

I was paying $38.00 now I’m paying $45.00…why? I’ve been a customer for almost 6 years.

Keach1984 by New in Town / Nouveau en Ville
  • 379 Views
  • 5 replies
  • 0 Bravos

Switching SIM

Can I switch from having a ESIM card to a regular SIM card and if so how do I go about putting my account onto the SIM card. I also need to try and remember my public mobile account info(email and password)

Dread88 by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Cancel service

How do I cancel service - I have returned to the U.S. and do not need the Canada service

maruti1 by Great Neighbour / Super Voisin
  • 289 Views
  • 3 replies
  • 0 Bravos

Error submitting ticket AND Transfer a number

I keep getting an error trying to submit a ticket. "There seems to be an error submitting the ticket".  The reason I was submitting a ticket is because I'm trying to transfer in my FreePhone land line number to my Public Mobile phone.  The "TRANSFER ...

PUBMOB321 by Great Neighbour / Super Voisin
  • 251 Views
  • 2 replies
  • 0 Bravos

Text message issues

My family are all.with public mobile. Over the past 6 months our ability to communicate has dropped severely. We either do.not recieve eachothers texts or recieve 8 of the same text! Now we are having issues texting people with other providers too!I ...

Melabell82 by Good Citizen / Bon Citoyen
  • 854 Views
  • 11 replies
  • 0 Bravos

Lousy service

I’be been trying to submit a ticket and they want a username. So I create one and it's not recognized and it sends me through the login route again.Yesterday I got my new iPhone 15. The call I made broke up and Apple suggested a 5G plan so I signed u...

Diana14 by Great Neighbour / Super Voisin
  • 516 Views
  • 6 replies
  • 0 Bravos

Resolved! Inconsistent Receiving of text messages

I'll try and be as specific as possible here,Been a client with public mobile for almost 6 years now. About 6 months back I started having issues with my text messages. I can send them just fine, but receiving them is basically a 75/25 split for not ...

ballos56 by Great Neighbour / Super Voisin
  • 662 Views
  • 6 replies
  • 0 Bravos

Confirming Referral

I referred a family member to Public Mobile and they used my referral code to create an account and activate a plan.  How can I confirm that the referral code was accepted and that all is well with the referral.   I don't see the referral listed anyw...

WillyWanka by Good Citizen / Bon Citoyen
  • 313 Views
  • 3 replies
  • 1 Bravos

Error on adding add on to get refund

Erroneously added add on service of US roaming to add on data only   have paid on automatically and saw that have added service that I don't need it .  How will public mobile help me to refund and remove the service of add on to my account?   I wrote...

Mem07 by Great Neighbour / Super Voisin
  • 282 Views
  • 3 replies
  • 0 Bravos

I saw my credit card bill has multiple charges from public mobile

Just today my credit card showing multiple charges from public mobile and public pay parking!  I called the credit card company and it's from public mobile.    I pay my childrens phone bills and each of their monthly renewed accounts get charged unde...

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PCcookson4 by Great Neighbour / Super Voisin
  • 519 Views
  • 6 replies
  • 2 Bravos

Resolved! Service activation

I created an account for the first time, selected a plan, paid for it, but process fails at step 6 without explaining why. It says it wasn’t activated but my visa was charged. I went through the resume activation process but I get nowhere. How can th...

LCG by Great Neighbour / Super Voisin
  • 336 Views
  • 3 replies
  • 1 Bravos

My phone disconnects when I turn on hotspot

I'm travelling in the U.S. (upstate NY) and when I cross the boarder, I get 5G connection.  It seems to prefer T-Mobile.  I tried manually setting the network, but AT&T and Verizon both won't even connect. I turned  automatic mode back on and it conn...

Screenshot_2024-08-09-17-02-10-722_com.android.settings.jpg Screenshot_2024-08-09-17-02-03-520_com.android.settings.jpg Screenshot_2024-08-09-17-02-00-935_com.android.settings.jpg Screenshot_2024-08-09-17-01-57-521_com.android.settings.jpg
JThornton by Great Neighbour / Super Voisin
  • 464 Views
  • 6 replies
  • 1 Bravos

Resolved! Service on Hold

I have had two emails and a text telling me my account is on hold.  Now I have a text in french telling me the same thing.  My account is paid up.  I'm getting frustrated receiving these notices over and over.

PercyQ by Good Citizen / Bon Citoyen
  • 400 Views
  • 5 replies
  • 1 Bravos

Resolved! Transfer number

Can I transfer number from another provider to public mobile

Dainty1 by Great Neighbour / Super Voisin
  • 502 Views
  • 4 replies
  • 1 Bravos

Monthly subscription minutes used up

Hello,If I used up my 100 minutes of my monthly subscription and the payment date will be next week, however, i still have my Canada-wide minutes bundle that I bought before, so I can still use these minutes until next monthly payment date ?I can als...

nguyenmtl by Great Neighbour / Super Voisin
  • 390 Views
  • 5 replies
  • 2 Bravos

Recipients cannot hear me

Hi. I’m having issues where the person I’m calling says I’m breaking up/they can’t hear me but I hear them fine. I’m using an iPhone on Public Mobile. Issue is happening whether I’m calling a land line or other carrier or another Public Mobile phone....

Pat123451 by Great Neighbour / Super Voisin
  • 478 Views
  • 6 replies
  • 2 Bravos

I can not see my private message

Hello,I have a question. I just sent a few private messages to an agent. There were back-and-forth replies, but I can not find them. How can I have access to my previous messages? I appreciate you helping me in this regard.Best,Sara 

Paradisee by Good Citizen / Bon Citoyen
  • 712 Views
  • 13 replies
  • 1 Bravos

Resolved! Invalid SIM number?

I have an existing SIM card, but whenever I attempt to input it for subscribing, it tells me it’s invalid?

maetheunicorn by Great Neighbour / Super Voisin
  • 413 Views
  • 5 replies
  • 1 Bravos

Resolved! issues signing my husband up - only shows SOS in top right corner

I signed my husband up last night and tried porting his phone number over. I transferred my mom over and she was active in 1 hour. But I started last night at 10 for my husband and almost 12 hours now and he still has no service. My set up was done i...

Shnefany by Great Neighbour / Super Voisin
  • 419 Views
  • 4 replies
  • 1 Bravos

How to Transfer plan data used to a soon to expire data addon

I have a promo data addon with 0% used that expires soon.   My current data plan is 50% used.Is there a method to transfer plan data usage to one of the addons.The method of using plan data first, then addon data made sense when there was no expiry f...

Canoehead by Great Neighbour / Super Voisin
  • 328 Views
  • 3 replies
  • 0 Bravos

Resolved! New international plan available...

It's not quite a Canada-U.S.-Mexico that I was hoping for but it looks like they are mixing things up by adding 1000 long distance minutes to a small select list of countries. It looks like a lot of the plans have gone down in speed to 4G. Overall, n...

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eddieO by Mayor / Maire
  • 1304 Views
  • 13 replies
  • 3 Bravos
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