Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Mobile Deleted My Account

After public mobile intertwined my two accounts, I asked for them to separate them as I had two different usernames and two different numbers. They messed up and now I am locked out of one of my accounts (it says the email doesn’t exist and is inacti...

Explain how 3G discontinuation affects my talk and text plan on a phone set to GSM/WCDMA/LTE

Same as subject but only comment if you know the answer.

Account number

I cant get my account number, its always asking me to activate my sim card, when my sim card has been activated many years ago, otherwise I would be able to use my phone.No customer service no way of logging in to change my plan or make any other upd...

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

FAKE NEWS! This morning I paid $22 for a new plan and an eSim, but no way to activate!!! In fact no link or QR code have been sent to me and no matter how many times I contacted your CS_Agent they can't send a link or a QR code and always say to you ...

Trying to complete activation

I signed up on line today. To complete the activation, I have the app (2.4.5). A pop up is saying I don’t have the latest version when 2.4.5 is the latest version. What do I need to do?

its asking me for a code sent to my number but im not getting a text

not getting a text and is no way to forward to email please help

Returning from overseas

After returning from overseas cannot call / receive and call, no Internet.Restarted phone multiple times no luck.Stranded at airport without service.This is 3rd time in 2 year.Absolutely not acceptable.Need to file Complaint. Nazim

Resolved! Activating SIM card without Mobile App

I cannot download the mobile app on my work phone, no matter what I try. Is there another way to activate the SIM card without using the mobile app?Or a customer service number I can call? I cannot see a number anywhere!

Redeemed points for additional 1 GIG and received a text at the same time saying that it's 75% used

I received a text from Public Mobile yesterday indicating that I have used 100% of my data service and I was unable to text anyone while on a road trip. Today, I am at home, logged into Public Mobile and redeemed 10 reward points for an additional 1...

Resolved! sim card transfer

Hi Team, I am transfer from esim from iPhone 14 Plus to iPhone 12 Pro. Can you please send me the QR code for transfer?Best Regards,Yu

Resolved! Why one phone connects to 5G and other to LTE

I purchased a plan on Freedom Mobile for my son. He's using a Samsumg Galaxy A11. I have a Telus plan. They are supposed to be on the same network, but when I check our phones, my phone (Google Pixel is using the 5G network and my son's phone is LTE...

Overcharged on Credit Card an Automatic Top Up Fee?!?

I just got my credit card statement and saw that I was charged an automatic top-up fee but no idea how/why? I am not a new subscriber, been with Public Mobile for years. When I searched the community, I see people saying “For new customers, autopay i...

Resolved! Can I purchase add-on without renewing my plan?

I don't want to renew my plan but I want to purchase add-on minutes. Can I do this?

Phone reactivation

Hi there I'm trying to reactivate my phone but I can't payment did not come out there for a phone shut off I need it back on thanks money is in there

Need to put $20 on account NOT WORKING

I have been without a phone for a few days as I put $10 on and nothing happened so now I am trying to apply $20 and won't work. I have the same SIM and phone number please help

8b1 call cannot be completed

8b1 call not completed

611 NOT WORKING!!

I bought a voucher a couple hours ago and i’ve always paid through 611. I have never used another way of payment since i have no access to my email that i registered on this account 7 years ago. I dont know what is up but neither #611 or *611 is work...

Plan help

I have a current plan that I would like to keep using but for a new phone. Does anyone know how to keep an existing plan and use it with a different phone? I want to upgrade the phone that is on that plan now to a higher data level plan. thanks

Resolved! Rewards payment

HelloHow can I pay my bill by using the rewards?

Payment

How can I pay and activate with US credit card? Only postal code, no zip code option?Thank you

Helping my mom with old number

Hello I’ve put my mother on a public mobile plan with a phone number she transferred which she’s been using for a long time. After several months of being abroad she lost her service with Public Mobile and I want to recover it for her. The number to ...

Network issues

System down? No outgoing calls

Can't retrieve voicemails any longer

Hi today every time I check my voicemails it says 8ub1 and I cannot receive my voicemails! Does anyone know what happened and what I can do? I've got voicemails I really need to listen to. Thank you. I've got a full package with voicemail texting 35 ...

Not receiving SMS 2FA authentication code.

"We’ve noticed you have an active Public Mobile service and would like to confirm your full access". I cannot get past this authentication session, I do not receive the SMS 2FA the code to my number. I have sim1 (original) and esim (Public mobile). T...

Texts

I’m not able to respond to some of my texts. Some come back “Not Delivered”. What do I have to change on my setting? edited by computergeek541: changed category label (discussion isn't related to Community)

Resolved! Prepay months in advance?

Can I prepay my mobile plan months in advance? For example, I would like to prepay my mobile plan for an entire year. Or can it only be on a monthly basis?

I just bought a esim

I bought a esim but I didn’t activate it because it was for someone else so I backed out and now it’s asking me for verification for the number I don’t even have.

Upgraded to 5g before I discovered it's not available in PEC Ont...

Silly me. Went from 25$ to 40$ before looking at coverage map. Coverage is TERRIBLE here in PEC, ON. Even with a Wilson amp and through-the-roof Wilson mount in my car. Doesn't seem to help at all. Anyway, I'm going to ride out the 5g upgrade and go ...

Resolved! Not able to download esim

I'm trying to activate a subscription with esim, but while going through the porting process, it says esim not installed.Looking at help articles, it says you can try using a QR code from an email, but I did not get that email. Not sure what to do ne...

Cancel Plan and Payment

I accidentally bought a public mobile plan, I need to cancel the payment as well as the plan. I cannot access the app because it requires me to get a new sim before entering the app.

Community

Forum Posts