Manitoba calling

[Junior-woodchuc]

I am in Manitoba for the second time in the last two months and voice calls have not worked either time. iPhone 12 Pro. Data roaming is on. 5g is on. Tried a restart. The data and messages work. Just not voice. Won’t complete the call, just long silence and then call failed notice. 

[softech]

@Junior-woodchuc 

iPhone 12 PRO is on the VoLTE whitelist and shouldn't have problem making calls after 3G decommission.  Please reach out PM CS agent for help

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there