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Forum Posts

What happened to all myadd on data ?????---- Lost data !

Just checked my data and at least 3 GB is missing - checked my usage and it shows that I hardly used any of my add on data. Is this a PM glitch - ?Tried to chat with SIMON but the link doesn't seem to work -- now what?UPDATE:CS agent contacted me and...

Milk by Great Citizen / Super Citoyen
  • 186 Views
  • 9 replies
  • 0 Bravos

Resolved! Friends referred and public points

Hello, I have 3 accounts between me and my children. 2 on the old point system and 1 now on public points new reward system. On public points, where will it show that someone has signed up as a referral? Can you not see this in advance and the last 4...

mgenn by Good Citizen / Bon Citoyen
  • 179 Views
  • 6 replies
  • 1 Bravos

Resolved! Is PM cheating?

Yesterday re-joined PM and picked the 3GB@3G tariff for $35/month Now got an email:Welcome to Public Mobile!$35 for unlimited Canada-wide minutes + 2.5GB data WTH?

beerjulka by Great Neighbour / Super Voisin
  • 217 Views
  • 8 replies
  • 0 Bravos

Umidigi F3 cannot send MMS messages

My recently purchased Umidigi F3 phone works well, sending and receiving text messages.However, it refuses to send picture messages. I have triple checked all the APN settings they all look good but it still won't work.Anyone have any ideas ?Current ...

howard0178 by Good Citizen / Bon Citoyen
  • 248 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost phone

I need the account to be stopped for now so that no one makes costly calls on the lost phone. Thank you for your time.

August by Great Neighbour / Super Voisin
  • 177 Views
  • 6 replies
  • 0 Bravos

Can’t send sms or mms messages, can only receive them

I have been having this problem on two devices now. I was on a one plus 5t phone, and couldn't send sms messages. I recently bought an iphone 11 pro and now I can only send imessages but still can’t send sms messages. I changed my apn number to the r...

goalie1 by Good Citizen / Bon Citoyen
  • 237 Views
  • 17 replies
  • 0 Bravos

Resolved! New email address

Hi, I have recently changed internet providers and have a new email, how can I change the email with public mobile so I can sign in and paid my bill?

Resolved! Authentication Email

Hello, I am having trouble getting authentication email when signing in to my account. The account associated with my PM account ends with yahoo.ca. When I log into my yahoo, it ends with yahoo.com. Now, I cannot receive the authentication emails for...

Elenesantos by Great Neighbour / Super Voisin
  • 78 Views
  • 1 replies
  • 0 Bravos

Resolved! Requesting an Invoice

Can somebody please direct me to someone who can send me an invoice for the last 2 payments made? Thank you.

CarolineP by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 0 Bravos

Resolved! pre-authorized payments enabled

I received a text stating that I do not have pre authorized payments enabled when if fact it is. Can someone please verify if I must be doing something else. The proper credit card info is listed. Last month my service was cut off and I didn't realiz...

Perrla by Great Neighbour / Super Voisin
  • 211 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan rewards

I am looking at the student plan it says 8$ every month reward is that for the whole term up untill plan change or canceld also is my loyalty and auto pay rewards added to this and will subtract from my monthly bill or is it just added points untill ...

Resolved! Card expire in 7 days

I received an sms from public mobile that my card will expire in 7 days, Chat not doesn’t let me to call the customer service how to extend expiring date?

DaDi by Great Neighbour / Super Voisin
  • 126 Views
  • 6 replies
  • 0 Bravos

Resolved! Need 'Contact' Android APP suggestion

Hello PM CommunityI'm now using a hand-me-down Samsung phone which was purchased in 2018. The only APP I'm not pleased with is the 'contact' app because it does not allow me to enter a home/business address. My old window phone does and even allows m...

cory_c by Great Citizen / Super Citoyen
  • 171 Views
  • 9 replies
  • 0 Bravos

Resolved! Help

How do I add my kids to my account? Can I keep their same number?

Lindsay7 by Great Neighbour / Super Voisin
  • 75 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Usage

I received an SMS from PM telling me I'd used 100% of my data allotment. That would be a first. My online dashboard shows that I've used 0.95Gb of 2GB allotted. I also show that I have 0.69GB left of a one-time data bonus. Which is correct?

twocrazydots by Good Citizen / Bon Citoyen
  • 208 Views
  • 13 replies
  • 0 Bravos

Us roaming

I’m in the US from Canada, I’ve purchased unlimited talk/text for 10 days, I’ve changed my ANP, reset my network and I still don’t have any cellular service available. Please help

Muchoros by Great Neighbour / Super Voisin
  • 113 Views
  • 4 replies
  • 1 Bravos

Date

My last bill was on Aug 21 an my date has not reset  

shannonredd by Great Neighbour / Super Voisin
  • 64 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone network compatibility

I'm planning on getting a dumb phone, xiaomi qin f21s. Here's the link. Since Canada is phasing out the 3g network by the end of this year. I am wondering if the phone will work in the future. The phone has 4G network capability for FDD Band 1/3/5/7/...

schung14 by Great Neighbour / Super Voisin
  • 147 Views
  • 8 replies
  • 0 Bravos

Resolved! Two Telephones numbers that are linked to the same email address.

Good Morning, I have a question, My son and I have accounts with Public mobile and my son went to change his phone plan and noticed that it under my cell phone, the two telephone numbers are somehow linked to one email address . Is there someway this...

cmurphy by Great Neighbour / Super Voisin
  • 99 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't receive incoming calls

I ported my number from bell 2 days ago and I can make calls but incoming calls go to VM DND is not on. Number is NOT blocked. I removed my SIM card and restarted my phone and ALL THE OTHER TROUBLESHOOTING. I want to talk to a human!!!! I think made ...

jlcook70 by Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 0 Bravos

I lost my phone and bank card and now my life is on complete hold

I lost my bank card and phone at the beach, subsequently I cannot do a thing in my online life and a good majority of IRL things. I can answer all security questions to my old xxxxxx@xxxxxx Self Serve account, but i have no access to the Gmail accoun...

ZPearle by Great Neighbour / Super Voisin
  • 128 Views
  • 6 replies
  • 0 Bravos

Resolved! If I change my old plan, will I lose the recurring discounts?

I have an old plan from 4 and a half years ago. It was I think $10... it has 50 mins, 50 texts. But I basically never use it (actually lost the sim card and will replace it soon). The point was to have a backup in case of outtage, since it's not my m...

savvy by Great Citizen / Super Citoyen
  • 479 Views
  • 19 replies
  • 2 Bravos

Resolved! About log in my account

Hello there! I have left public mobile. I just transfer to virgin mobile. unfortunately, I am unable to log in. Is there any problem? I tried to reset my password. It looked successful but again didn't take me to sign in. I want to cancel the auto pa...

jpokhrel1 by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

Resolved! Regarding payment

Hi I got overcharged like two times Aug 20 and aug22 but on public mobile payment history doesn’t show have extra money but my card is showing two time transactions.plz let me know about this ?

Maninderkaur by Great Neighbour / Super Voisin
  • 116 Views
  • 5 replies
  • 0 Bravos

Resolved! Billing

I have two bills for July was I charged twice for that month?xxxxxxxxxxxxxxxxxx

myronlasch by Great Neighbour / Super Voisin
  • 82 Views
  • 2 replies
  • 0 Bravos

Resolved! Refer-a-friend reward does NOT apply on me and my friend

Hello, I activated my SIM card with my friend's reference code on about Aug 7, 2022. I switched from Freedom Mobile. Today is Aug 24, 2022. My friend still has not seen his refer-a-friend reward of $1/mon. He did have a renewal/payment already since ...

linawang by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 0 Bravos