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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Canada-US-Mexico Plan Can't Change Back to Canada-Wide

I switched over from a Canada-Wide plan in August to a Canada-Us-Mexico plan but I don't need it anymore and want to go back to just Canada-Wide. When I go to change subscription in my account it is only showing me Canada-US-Mexico options, no Canada...

Please help me cancel my current account

Can I please also get a refund since I never used the planThank you

Missing voicemail icon in Phone app

After using a temporary travel eSIM, my iPhone no longer shows the Voicemail tab for my Public Mobile line. Voicemail works when dialling, but the iPhone integration is missing. This is not a device issue; I've followed all the instructions from the ...

Old email is no longer

I cannot get into a different public mobile account as the email has been disconnected and is not longer accessible. I have not logged into the account since June and now cannot get into the account or to change password. How do I fix this? I trie...

Transferred number issue

HiI transferred my number from rogers last week but I have not message and voice message box yet. They connected to rogers yetBest Sina

SIM CARD

I tried purchasing a SIM CARD Online and I kept getting the message that the operation could not be completed. After 4 tries I checked my bank account only to find that I had been charged 4 times for a SIM card. I need a refund and I need a card to b...

Phone number not eligible for port when transferring from PhoneBox - have account number

I have an active Public Mobile account with temporary number. Trying to port in my PhoneBox number. Error: Phone number not eligible for port. I have the account number from PhoneBox, selected Telus as provider. PhoneBox confirmed it's portable, ...

My Account Drop Down

The 'My Account' drop down menu does not have any options and just seems to take me to another window that doesn't appear to be my account. It is stuck in a loop. I have tried clearing cache, going incognito, and I have also tried a different compute...

my puk code

Can i verify my puk code before i try putting the simm from my new iphone into my old iphonei have a puk code do not know it it has ever been changed

changing credit card information

My existing card has been blocked as it is lost. When I try to input the new card number it won't let me add anything but the postal code.

Resolved! Help logging in when put of country

I need help logging into my pm account. Im out of the country and need the verification code to be texted to a different phone number or email, not my local number. Pm needs to allow more than one way to login.How can I login,anyone know?

Clarifying Canada us Mexico plan

Hii have unlimited canada, US and Mexico plan . I want to clarify that roaming to Mexico is free.

Resolved! Need a Sim card

Looking for a sims card for a friend I"m refuring to public

I paid for the month during transferring process of my number but the transfer wasn't completed

So I would like to know how can I get my money back and cancel any further charge every month?

No more minutes with unlimited minutes

Hey,since today, when I try calling anyone I get an automated message saying ‘you have no more minutes’ even though I have unlimited minutes.what do I do?

Issue with New Plan Subscription Not Activated

I recently resubscribed to a new plan on my account, but it is still showing that my services are on hold due to the expiration of your subscription..Could you please check the status of my subscription and let me know when my service will be fully a...

Number Transfer Stuck (from Chat-R)

Hello I transferred my phone number from Chatr and received a number transfer text to which I replied “YES” but the phone number hasn’t transferred. I also noticed that my Public account states my transferred number online but my phone doesn’t recogn...

Resolved! How to use my rewards points?

Hi to all!I'm just wondering how can i use my rewards points? Can I use it to reduce my bill?

Can’t send imessage

I am new to Public Mobile. When I try to send a message to someone I always used to use imesssge with it goes through my email? How do I fix this?

Resolved! How to move back to PM and keep the same number

I am currently with PM, but am thinking of temporary moving to Telus because of the international trip (I would like to keep my Canadian number while I am travelling). When I return to Canada in five months, I would like to move back to PM with the c...

Use points

My points used to be added itself until 2025 is stoped added in my bill ?? May I know how to use the point to add it in my credit bill

Resolved! $40- 100GB plan upgrade from $40 -60 GB

Hi,Just wanted to confirm with someone from the support team,if a user was to upgrade from the 60GB plan to the 100gb plan, would the 24 month 50% off promotion drop? Someone please confirm. Thank you.

esim question

Where is my esim

Resolved! Receiving texts in Europe

I am planning a trip to Europe and understand from earlier threads that two-factor authentication texts sent to a Public Mobile number cannot be received while travelling in Europe since PM has no agreements with European mobile providers. Not a big ...

No service

Got text message informing me no service as a result of no payment. Checking my records, payment is usually on the 23 or 24th of the month and posted the next day. However, noticed this month, it has been moved to the 20th and not posted yet on cre...

Billing

Why has there been an increase in monthly fees.

Resolved! Using data in Europe

I plan to go during summer in few EU member states. My current plan has data but no roaming. I understand that roaming is available only for US and Mexico. Can I use my data in EU if I am connected there to wifi? I need to receive the "2 step verifi...

No available minutes

Once again in an emergency my phone says " used all available minutes " and does not work. I am on the unlimited Canada plan and I only use the phone about once a week. My account shows only 0.11 used out of 3Gbts. Amongst other things I cannot acc...

Some people are unable to call me

My friend whose provider is Virgin and some family members whose provider is Bell, are unable to call me. The texts go thru ok but when they phone, the call is not put thru to me - my phone doesn't ring nor does it say i missed a call - i have no ide...

Re: Call Control to prevent spam calls?

If it is true that public mobile does not offer call control I guess I will have to leave for another carrier. I have recieved 32 spam calls this week (its only friday morning) and I am at the point that it's going to make me insane.

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