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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription on hold

Hi there. On the website it says my subscription is on hold but when I try to renew /pay it won’t let me. It should auto pay so not sure what is going on.

Resolved! Promos

I dont see the 50% off promo plans on my account. But can I setup a new account and port my number in my current account?

Account Number

All I want is my account number. Confirmation email for purchase doesn't give full number.The day after requesting a SIM from Telus and transfering number from Bell, I visited a Telus/Fido store and moved my services to Telus. I need to get my numbe...

Flashing sale

It mentions that the flashing sale ends March 30th. Can we still subscribe that day?

always being redirected to the activation page when logging in

i am a customer years ago, so i have an old account.i think it should be closed years ago, today, i was trying to active the new subscription,when i login into the account, it is always redirected me to the activation page, i have cleaned the cache, ...

Cannot reveive send outgoing text messages on receive.

Ever since 2 days ago. I'm unable to send text messages. I'm able to receive them but I cannot send any text messages on my end. It says it's been successfully but on their end, they don't actually receive anything. I can also receive incoming calls ...

I need help

Following up, still no response. My service is not active and I was already charged. Please assist urgently.

New port stuck in SOS

I just switched to PM yesterday, and my phone has been stuck in SOS mode ever since. Sometimes it looks like it’s trying to load, but always goes back to SOS. I’ve tried following the QR code, it says it can’t activate my eSIM at this time, and talk...

Lost phone can't access account HELP

I launched my phone and I can't access my account because it's sending the codes to get in to my lost number.So I need to transfer that onto my new phone

Thinking about changing my service provider

Need clarification before I cancel my Rogers service, which I've been with for the last 26 years.1. Can I keep my same cell no?2. For the US & Mexico, can I call a mobile and landline as well, text and message friends? Will they be able to do the sam...

Resolved! Switch to an ongoing promo plan

Hi! I’ve been your customer for while, and I see you have an ongoing promo I would like to use: 80Gb Canada-Mexico-US for 25$ for 2 years, but I can’t switch through the app. Please, help me with it.

paiement history sience august 2025

Hi, I would like to have access to my payed bills since 2025 please. Best regards Maria ***Message edited by CSA to comply with the Community rules.

Sim card from last year?

Is it true that to reactivate a subscription I need a new sim card? A perfectly good one is sitting right here.

trying to login to my account

Hi, I’m trying to login to my account by getting a code to my email vs my phone (I don’t have my phone right now) but the code does not come through. Any suggestions? Thank you.

sim activation not working

I’m having a really frustrating issue trying to port my number to Public Mobile from Fizz and I’m completely stuck.I signed up for the $25 / 80GB plan and paid for it, then started the number transfer process. I received the usual text from Fizz aski...

Can't receive calls

Monday was my last received phone call. I can call out, and send and receive text messages. If anyone calls my number, it doesn't ring. After a long pause, my voicemail will pickup. Have any changes been made this week that would effect my servic...

Change subscription plan

if I change my subscription plan now, even if it has just been renewed, I would lose the funds I just paid for the current plan yesterday?

Port Number

HiI ported my phone number from Freedom and then I tried to port 2nd line. The 2nd line deactivated/cancelled my 1st line. I need to get my 1st line back asap. I cancelled the transfer of 2nd line. Please help!!!

Can't receive calls

I just moved over from Bell 24 hours ago. I can make outgoing calls, but cannot receive calls. Texting isn't working either

Unable to transfer number

After applying and paying, I needed to log in to the Public Mobile app and apply for a number change. However, after logging in, there's been no screen. Can you help me with this? ***Message edited by CSA_PM to comply with the Community terms of ser...

Transfer number issue from Bell to PM

I tried to transfer number from Bell to PM after the payment of the subscription, but it didn't work

Wife Number not porting

Hello please help, my wife and I switched over 24 hours ago to Public Mobile from Bell, during the switchsomething went wrong with my wife’s, she’s not receiving phone calls,, and she’s unable to connect with an agent through the Public Mobile app, s...

Talking with Moderator

Was in the middle of sending a text to Moderator when the device I was using rest. How can I see sent text to Moderator

SMS not working

Ported over from Fizz, everything was working but since the transfer phone calls and data work but SMS doesn't. Cannot receive or send any SMS. Using an S22 with latest software and eSim. Need help. Convinced it is from the account transfer. Created...

Number port did not work

Please help as I signed up at 3 pm EST and performed the number port within the phone app but still can't receive incoming calls or texts... Need assistance asap... edited by computergeek541: changed category (discussion isn't related to Community)

Accessing Account Without Verification Code?

If anyone has any advice, it would be greatly appreciated. My mother cannot access her Public Mobile account because the verification code is being sent to an email address she cannot get into anymore. (She has her email address and password for logi...

Re: Phone number didn’t port

Hello can I please get the contact number for support line too please. My port is stuck as well. And my public phone number stopped working on the day I did the poem

Can't log in to the Public Mobile App on Pixel 9a

I'm helping a friend who can log in to the PM app on her iPad but can't on her phone in order to activate her new account/eSim. Has anyone had this problem. I've tried deleting PM app data/cache, uninstalling, power cycle, re-install and much more ...

Keeping getting a message about 3G shutting down whenever I make a call...

But my phone is on LTE+ - how do I solve this?

Switch to Virgin issue

Currently with Public. When to virgin booth, offered great deal. When they tried to enter my phone in system it says not available. Locked by Public. Tried with Fido and it work with them. Any recommendations?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Subscription on hold

Resolved! Promos

Account Number

Flashing sale

always being redirected to the activation page when logging in

Cannot reveive send outgoing text messages on receive.

I need help

New port stuck in SOS

Lost phone can't access account HELP

Thinking about changing my service provider

Resolved! Switch to an ongoing promo plan

paiement history sience august 2025

Sim card from last year?

trying to login to my account

sim activation not working

Can't receive calls

Change subscription plan

Port Number

Can't receive calls

Unable to transfer number

Transfer number issue from Bell to PM

Wife Number not porting

Talking with Moderator

SMS not working

Number port did not work

Accessing Account Without Verification Code?

Re: Phone number didn’t port

Can't log in to the Public Mobile App on Pixel 9a

Keeping getting a message about 3G shutting down whenever I make a call...

Switch to Virgin issue

Esim not installed

Unable to send or receive photographs in text mess...

Pixel 10a - VoLTE supported phones

Change payment card

Data very poor (5G or LTE)