Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I’m looking to switch to Public Mobile and want to check if my current phone will work with full service, including VoLTE.Here’s my phone info:Model: Samsung Galaxy S10Model Number: SM-G973U1 (US unlocked)Can someone confirm if this phone ca...
During my recent trip to Europe I took out my Public Mobile SIM card out of my phone for 5 weeks.During that period my statement shows outgoing calls to 1 number in Canada I didn't make. Can you explain?
I am unable to proceed with payment despite of changing subscription (account still on hold ..)…changed the Visa card too……this is unacceptable and time consuming…been a customer for few years,without issues with monthly payment ….
Can anyone please tell me if a Samsung Galaxy S21 FE 5G SM-G990W will definitely work on PM's VoLTE network?After eight years with Public, I'm trying to replace my rugged S5 as 3G is evidently being retired and I now cannot determine the IMEI unless ...
iPhone 12 mini iMessages not sending to unsaved contacts. Done all the things - deleted contact and resaved/renamed. Deleted previous conversation thread. this is replying to dentist/confirmation. Contacting a landscaper. I just joined yesterday and ...
Hopefully someone here who has been through this can assist as customer service has been no help so far. The moment I open the Public Mobile app to sign in, a white blank page comes up with eversafe.Telus.com and I cannot do anything else after that....
Hi, I recently changed my plan to a 20gb uscanmex plan (costing me 20bucks) cause I needed the data, I'm trying to revert back to my old plan which the 15 bucks 100 minutes, 250mb thingy but I don't see it. I can't see even my current plan! The plans...
I have a Samsung S205G. I have received several text messages telling me that my phone will not compatible as of December 31, 2025. When I am shopping for a replacement phone, how can I know that it will be voLTE compatible? The Whitelist links don'...
Hi, would it be possible to refund a 3GB data add-on. I just ordered it and realised I dont need. I am still within my measly 250MB. so haven't touched the 3Gb thanks
I got a new (to me) iphone SE 3rd generation which I want to use on my public mobile account. My old phone used a physical SIM card which doesn't work in my new phone so I have been trying to purchase an e-SIM for my new phone but it only gives me th...
Will my phone plan be shut off if I am out of the country for 6 months. I do not want to shut the phone off as I will be using it full time in the United States
Can anyone help me out? I can't seem to call out with my iPhone even though I have unlimited Canada wide calling. It keeps saying I have only a minute left or something like that.
Yeah does anyone know how to activate call forwarding from a phone number you don't have access to at the current moment to your current phone number both phone numbers are with public mobile and both phone numbers are owned by me
Hello,I just purchased a new iPhone and tried to transfer my eSIM from my old device, but the transfer didn’t go through. I received a message saying that eSIM transfer is not supported.I really need to use my new phone for work this week, so I’d tru...
Just returned from uk and I can’t send messages to some of my friends
Applying to change from Rogers to Public, it says my Rogers account will be terminated when my number is moved to Public, but I have two lines on my Rogers account and want to keep the numbers for both. How do I do this?Ted
my email was xxxxxxxxxxx it is now changed to xxxxxxxxx and my number is 438-xxx-xxxx i lost all my info. best regards Edit by Dunkman: removed personal information
Why am I paying $25 a mth and only getting 1g a mth
Won’t recognize email or phone number
Hello. I just checked my phone IMEI # on PM website. It shows that my phone is Volte capable and 5g. But when I call, it falls back to 3G. Do I have to contact PM to get Volte activated or just wait and it will be activated in due course. Thanks
I would like to know if I'll be refunded (mostly) for the month as I've decided to switch back to my original provider.
Why does my sim card keep locking? I have valid account with no payment issues
Cannot call, send text and connect to mobile data.Please help.
My credit voucher don't go on my account it keeps saying can't process and I try and can't get in to my account
Hi. I just transferred my numbers from Telus to Public. On my final stage the 6 digits code was sent to transferred numbers which required activation. In result I'm unable to complete the process to activate the account. I don't see any alternate opt...
Hello,I’d like to know how can I cancel my subscription to Public Mobile. What are the steps I need to take? Does anyone know? Thanks so much.
I had account for years however, recently it asks me to active my account. The app asks me to start with selecting a plan. Since I have a plan and it is working. Please help with the issue with My Account
My account was suddenly closed. My login not working and it will not recognize my phone number. I have been with PM for over a year, and payments regularly made. I can’t get in touch with a CSA.
Hello I bought a new sim card because my cel phone was stolen but I need support to activate my sim card with the same phone number with a new phone number. Thanks
My account won't activate
