Community

Login issues

I have been trying to login to my account to complete the setup process.  When I enter my credentials, I am sent a code for verification purposes.  Once I do so and confirm, the screen “blinks” and continues to take me right back to the login screen ...

Is it normal for the website to not load subscription or addon information?

About my phone bill

Was wondering if you can tell me how much my phone bill is because I thought it was $28 a month

Travel in Italy

I will be in Italy for OctoberWill my Public Mobile data work there?Do I need an add on?

Credit card charge?

What is "PUBLIC MOBILE SELF-SER" on my credit card statement for $23.73?  This is separate from my normal "PUBLIC MOBILE" charge.

Port-out Prior to Shown Billing Date

Hey there,I recently ported-out. It was prior to the billing cycle date shown on the app. I had checked this multiple times via my usage counter which had shown (Aug)22-(Sep)21. I ported out on the 21st of September and was charged for the next 30 da...

I saw a plan for $20 for 3 G or $19 for 1G, but can't change my plan to those

I saw a plan for $20 for 3 G or $19 for 1G, but can't change my plan to those;How can I change my plan to cheaper ones. 

E Sim and Physical Sim card replacement

Hey there, I have lost the phone I had my Esim registered and also I lost my other Sim card I had with public mobile (phones stolen)

I join PB over 5 years ago and $25 plan, I only need to pay $14.7 /month (which reduced all rewards)

Since May , I  have to pay $26.25 ; Look I lost all my Ref credit and all royal reward.I don't want point but still want my monthly fee get reduced.It makes no sense that PB force my use point rewards and change my monthly fee discount to point. Can ...

Notifications

I am not being notified of Calls and text messages @ Service

can't activate phone from Koodo

This is terrible- I am paying for a subscription and it didn't activate from koodo or transfer the number. I want to cancel my subscription as the website just keeps sending me in circles.....I have tried submitting a ticket but then it says there is...

Adding a phone line

how do I add a phone line to my account

Deleted on phone

Just came back from vacation used another eSIM card abroad, had to deleted my public mobile e-card on my iPhone how do I reinstall it? My account is still active,tried to rebut again no new QR … 

Overcharged

I have been charged twice on my credit card for August. How can this be corrected?

monthly fee double charge

Hi,My cell phone number is 647-xxx-xxxx and Public Mobile is the service provider. I checked my credit card bill and I found public mobile has charged me twice on Sept 9th. $38.42 each time. Please confirm if it is an error at your end, and a refund ...

Transfer number stuck due to my account

My account on previous provider suspended so I can not receive the code verified full access. Can we change to my email?

Payment problem

I have invite my friends as newcome to public mobile , when we try to putted payment information number and it said unvalid card . Any help please and thank you 

Repeated uninstall, clearing data: Still NO LOGIN to my P.M.-account on my Pixel 6 phone. Any ideas?

I want to purchase an ESIM for over a month now. What setting is OFF, to prevent the results below?Alex, I have re-installed, removed, cleared storage and cache on my installed Public Mobile -app, installed from Google store . I login ok, from deskto...

Re: Credit card

how do I change visa number for payment 

Pegg

I lost my SIM card and switched to another number and provider. Will my account be deactivated? I don't want to use this number anymore. And unfortunately I don't have any access to the account to do it myself.

Data add-ons expiry

Why cant I buy data add ons with no expiry anymore?  The whole reason I switched to Public Mobile was that I could have a bank of data when I used more in a month and now, it expires in 30 days!  I was not happy with the forced switch to the new poin...

addon

I used points to purchase what I thought was added data for CanadaTurns out it is 1 G data for the USA. I don't need the USA I need Canada

Re: Transfer my lucky number mobile to public Mobile

Hi. I am trnafering my Koodo to PM. downloaded app, entered SIM number, input card details and it says PAY NOW. but when I can trnasfer my number? I see no option.

Unable to redeem rewards

I am unable to redeem rewards because the rewards website says that my plan is expired. I renewed my plan on September 11 after the initial charge failed due to my card details changing. I have service and the main account website does not show any i...

Payment

I made a payment but my data hasn’t reset yet? Can anyone relate to my issues?