Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Using the app on Android 11.
Tried to subscribe to new promotional offer. Was billed $33 for this month, but received no service. Continued plan with my previous provider but I would like a refund of my money as I did not get any service. When I try to open the app, it tells me ...
I recently subscribed for a plan and I am now trying to activate it and it won't subscribe to my plan Please help edited by computergeek541: changed category (discussion isn't related to Community)
Hello, I need to submit receipts for public mobile payments going back more than 12 months. Can I please do that here? Thank you, amy
I recently upgraded my plan to more data to try it out, but after about two weeks I’ve realized it doesn’t meet my needs. I went back into my account settings to switch to a lower or previous plan, but I’m not seeing any options to do so. Is there a ...
I scanned QR code. 3 times . Still.not working. Turned phone on and off. I still have no service, its been 3 days now. Need this escalated. Chat help is not helping
I am having trouble activiating my imessage using my phone number. Also, I have two phone lines named "business" and "cellular" with public mobile and I dont know which is connected to my to imessage. Since I cant activate my imessage all the message...
Hi, I can't enter into my account even though I just want to see how many data I have
I USED TO BE ABLE TO CALL HONG KONG MY MOTHER. BUT THE CALL FAILED TO GO THRU AND THE ANSWER IS THIS NUMBER DOES NOT TAKE INCOMING CALLS. I TRIED ANOTHER HONG KONG NUMBER AND THE RESPONSE IS THE SAME. PLEASE HELP
I accepted a text offer that I was sent (30GB US-CAN-MEX for $30/Month) and said YES and got a confirmation that it will be added to my account and take effect on my next renewal date 5 days ago (April 14th) but it's still not on the app/website. I c...
I havn't received a sim card yet. It is already over 2 weeks. Even though I am not using it, I am paying for your company. I want to sovle this poblem?
how do i get the extra data that PM offered with the recent increase in price from $20 to $24?
Hi, I just signed up and completed the number transfer but when I disable my Old SIM card in my phone I can’t call anybody indicating that the new eSIM with Public Mobile isn’t working. I’m not sure what to do. I don’t know if the number has transfer...
Hello, I noticed that I was charged $38.42 on March 17 and then charged again $39.55 on March 31. Could you please look into this and advise why there were two charges? Thank you. Champa
my phone quit working today?
I am writing to request your help with an eSIM activation issue on my account.Here is the situation: My previous eSIM was deactivated/suspended within the 90-day window. I have the IMEI number of my device. Instead of reusing my original eSIM, I made...
I lost the SIM card. Ordered another one but I can’t not switch the simcard, without 2 step verification.
I am unable to reactivate my account. I have an E-sim and i keep getting this error code when trying to reactivate(Error Code: M.8702). Please assist this has been going on for several days.
My eSIM is not working at all, I have not service in my phone even when I'm able to see the eSIM in my phone settings. It looks like my eSIM is not fully activated. When I logged in the Public Mobile app I see the profile and the plan but I can’t re...
Hi,My number transfer from TELUS to Public Mobile is stuck.I already approved the transfer via SMS, and TELUS confirmed the number is released.Now I get "Invalid phone number" and cannot resubmit.Please reset the port request or complete the transfer...
My text and data work fine but I cannot make or receive calls. Contacted support last Wednesday and all I get is being handed from one agent to another. I have tried all the suggested resets.
I am trying to access my account for the first time.EverSafe has repeatedly sent me codes which I correctly enter, confirm. Then I'm sent another code.Any experience in how to stop this loop of insanity? I just want to view my new account. Thanks ...
We have two PM accounts on separate phones. I would like to transfer by eSIM one number to the phone.that already has a pm account. In other words have both PM numbers on one phone. Before I purchase an eSIM would like to have step by step instru...
I have a US/Can plan and want to change to a Canada plan however the self serve only offers other US/CAN plans.
when i place a call there is ring sound any suggestions?
I am switching my subscription. I initially chose to switch “on next renewal date” but I actually think I want to switch it now. I can’t seem to find that option on the app since I have already clicked “on next renewal”
I just charged a payment to my credit card but I don't see that the charge went through. Do they post there payments when they are made or is there a time delay?
