Verification Code Not Received

[Roseyue7]

Hi,

I am trying to register an account with HK Ticketing, but I am not receiving the verification code via SMS. I have already confirmed with HK Ticketing that the message was sent successfully. The sender name of the SMS is "iATSMS." Could you please check if there are any issues preventing these messages from being delivered to my number? Thank you for your assistance.

[softech]

Sorry @Roseyue7 , the allowed 2FA text is administered by the Canadian Telecommunications Association, carriers cannot bypass that.  Also, as said, the allowed 2FA code is meant to be by Canadian only managed and that is setup in compliance with CASL Compliance & Consent: Canada's Anti-Spam Legislation (CASL)

Again, you should contact HK Ticketing and ask them if it is possible to send you the verification code using email or other means.  Or a workaround is to ask a friend in HK to accept the code on behalf (of course, you will need to change to your friend's HK phone number)

[Roseyue7]

Is it possible to allow the HK ticketing text go through?

[Chalupa_Batman]

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@Roseyue7 wrote:

Hi,

I am trying to register an account with HK Ticketing, but I am not receiving the verification code via SMS. I have already confirmed with HK Ticketing that the message was sent successfully. The sender name of the SMS is "iATSMS." Could you please check if there are any issues preventing these messages from being delivered to my number? Thank you for your assistance.

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Hello @Roseyue7 

The only real option you have is to contact HK Ticketing customer support and ask them to send your 2FA code to your email address. That or you can use an VOIP app that allows text messages that you can get a Hong Kong number. 

[softech]

Please note that international shortcode text, like 2FA text from US banks or overseas ticketing site, are not guaranteed., it is a hit or miss. Regular international text are ok but not shortcodes.  It might work on some providers sometime and experience show it will broke sometime 

only Canadian shortcode text found here are guaranteed 
https://www.txt.ca/en/current-short-code-programs/

So, it is better to check with your overseas businesses and see if you can receive the 2FA using other ways, such as email or authenticator app