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Log in

I am trying to log in to my account, when I entered my information It said it was incorrect. So I tried to reset my password, then it said my email is incorrect. I don't understand what I can do now? Any help please.

Curtis3 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Phone plans

What happened to the plans where you pay every 3 months? I think it should be reconsidered sinceIt's not everyone that could afford to pay every month with rent, hydro and food plus working long hours with barely any income coming in. Very troubling ...

MzSexyeyez by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

US Roaming

I bought a U.S. roaming plan when in Maui and it didn’t seem to work. I bought a different plan and it seems to work. How do I get a refund on my first purchase

Aussie1 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

No network available

Phoene was working fine this.morning and all.of a sudden I can't make ir receive calls . I am.up to-date in payments, haven't changed the phone, Sim card is ok, I turned off and on the phone several.times, please help

scaredbunny by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! When US roaming, is my number still international for Americans?

When I'm in the US using the Public Mobile roaming package, can Americans text and call me without being billed an international call/text? Like, does the roaming package get me a domestic-like phone number for Americans, or only the ability for me t...

jackgrump by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

FYI on US roaming

Those traveling to the US and are considering using the US roaming add-ons should be mindful that AT&T is sunsetting their 3G network on February 2022. T-Mobile is not too far behind with retirin...

Unable to Process Transaction

Hi, I'm receiving this error, and haven't had any issues before with my auto-pay so I don't understand why this is happening? Unable to Process TransactionSorry, your credit card was declined by your card provider, so this purchase could not be compl...

Msmith017 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Does Public Mobile work for the Samsung Galaxy S22+

Hi all, I'm new to Public Mobile and looking for a new service to buy. I'm looking into purchasing the Samsung Galaxy S22+ and was wondering does Public Mobile service work for the phone. I looked at their phone completability and seems they haven't ...

MatthewV by Good Citizen / Bon Citoyen
  • 11 replies
  • 2 Bravos

Not able to login

Hi, I went to the strore and the guy activate my account, but after I was not able to login. I achieve talking to someone and she changed my password but I am still not able to login. Not able to reset my password (it says my account is desactivated)...

Sofylap by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Transfering in a second number.

Hello all.I successfully transferred my first number in from a Telus account. When trying to activate a second SIM card and transfer my wife's number over (same Telus account) I get error code 821. Can I transfer in a second number? What am I doing w...

fishweapon by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Not getting verification code texts

Hello, I have transferred my number from another provider on Sunday February 6th, so more than a week ago, and I am still not receiving verification code texts. For the time being I have worked around this but I really need to be able to receive them...

Eduhallal by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Long Distance Talk package not working

I've successfully purchased a 1000 US long distance minutes add-on (confirmed on account). I have roaming turned on, as well as cell data for my Phone app. I've powered phone on/off several times. Am unable to make a call (to US or Canada) , I am cur...

Marsha22 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Transfer sim to Google Pixel 5

Hi I transferred my SIM card to Pixel 5 phone, but I get an error message saying mobile network unavailable!what do I need to do.

muky by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos Voucher Not Working

Good evening, I’ve previously purchased voucher codes from without any issues, was able to enter the code into Public Mobile’s site and all was fine. However recently I purchased two codes and both codes were longer than 12 digits (in fa...

nkkkkkk by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

add on purchases by mistake

HiI mistakenly purchased a us talk and text add on yesterday, and I need a refund.Thanks!

leahsf by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Security questions

Trying to reset password. Security question is not visible so, I cannot answer the question and reset password. Can someone help?

AMB175 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Logging in problems

I'm in the US and want to add a Plan but forgot my password and can't log in.

dnewlan by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Refer-a-Friend points

From new points websites, my rewards shows I have a refer a friend $5, but from This Pay cycle line was showed include 8 numbers,can someone explain why I only got $5 not $8?thanks

Jackhyf63 by Town Hero / Héro de la Ville
  • 8 replies
  • 0 Bravos

Getting malware notification on my S7

Multiple threats said to be on my cellphone and advice to download software free for 7 days - all I need is my credit card lol WHAT'S BEST way to clean my phone?

fflores by Great Neighbour / Super Voisin
  • 18 replies
  • 0 Bravos

Resolved! Cell activation notice

New cell phone user here. Waiting for 3 to 5 days to have my landline number ported over (didn't realize I should have taken a temporary phone number). How will I know when my cell phone works? I keep trying it but nothing. Will I get an email when i...

ronbrucescott by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Reactivate My Account

Good Afternoon, hope all is well. I would like to top up my account. Can you kindly assist me? ❤

Marlene77 by Good Citizen / Bon Citoyen
  • 11 replies
  • 1 Bravos