Community

cannot login as it gives errors when doing activation, shows error page

I created account and when login, it redirect to activation page, when click activate button, it shows errors

Strange caller ID

Has anyone had this and know a fix? Some are known contacts in my contacts list but sometimes caller ID shows strange characters.

I can’t log in to pay bill

Help please! I can’t log in to pay bill. I forgot my password and changed it. Now the error says for security reasons I can’t sign in. I desperately need access to my phone number. I had to waste money buying a different phone number to login to work...

Public Mobile points

I do not see my Public points growing every month, after my payment, why?

Image

Hello community,sometimes I get a image text which I can't download/see, eventhough I'm on wifi, please advise if I have to use Data all the time, Thanks

Unable to change subscription

HelloI am managing 3 different accounts for different members of my family and this week I started changing the default subscription they all had (3 different login name, same credit card on the 3 accounts). No problem for the 2 first ones, did it vi...

Email to phone number how to

Have any of you ever wondered if you could an email to your phone number well all you got to do is put your phone number in and this :your number with area code@msg.telus.com doing this helped me receive some notifications from a courier service I wa...

App says it’s under maintenance and to go to website but website is under maintenance?

I would like to purchase add-ons for my trip to the US but I’m unable to access both the app and website. The app tells me to go to the website because it’s under maintenance but so is the site. The website says it’s down for maintenance from March 4...

why can't I recieve calls

cant log in

I purchase a subscription and activated my sim using the wrong phone. I deleted esim that got activated on the wrong phone. Now i cannot log into my account using the correct phone because it keeps telling me to key-in the code that keeps going to my...

Did Public Mobile ever fix the outage period when returning from roaming?

I had to leave public mobile years ago because every time I would come back from USA, my texts just stopped working altogether. I wouldn't receive any texts sent to my number for about a full day, sometimes longer.I never did get a solid answer as to...

Number Transfer Problem

Hello. New to public mobile , transferred number , my public eSIM is active and has signal, however I cannot enable iMessage or receive calls. Seems like the port is stuck, how do I correct this thanks in advance 

CS_Agent

Hello thereI have beed trying to py for my subscription with my debir card but everytime i input all my details a message pops up saying credit card validation failed try again or try another cardplease helpxxxxxxxxxxxxxxxxxxxxxxGabriel xxxxxx

Number Transfer Problem

Hi,I am a new customer to Public Mobile and transferring from FIDO. I began the process of number transfer at 130PM but now it's 8pm and I have her to receive a text message from public Mobile confirming my number transfer nor does my calling work on...

No service, unable to submit service ticket

Ive not had any phone or internet service for days. chat bot keeps asking me to sign in to submit service ticket but link just goes to sign in to community. Where can one get any concrete help? 

Suspend account ?

Is it possible to suspend an account for a period of time to retain the phone number? Or is there a cheap plan with no data just to hold the number? Thanks.

Confirming id

I am trying to complete the set-up of my phone/Sim card/phone number. It says it needs to confirm my ID, and will send a code to my new phone number, but the code never came in, and there is only a resend code option, no option to change it to an ema...

Phone call problems

Texting works but I cannot receive or make calls.   There is no ringing and goes to message box. However, I cannot call the message box to received the message. Android 11 on Pixel 2.

I cant access my account

Once i enter my email and password on Public Mobile website, it takes me to a page where i cant see my billing or invoices. I tried clicking on my account, but circles back to the same exact page that shows no billing or invoices....not sure why or h...

Help with data

I just got my sim in the mail and finish creating an account and put the sim in my phone. Voice calls and texts work but mobile data doesnt work. Can someone help me fix that? 

Data add ons

If I buy data add on July 10 and do not use all the data, and my subscription renewal date is July 20.  Do I lose my data or is it still good for 30 days.

Subscription plan

Hi—I'm in Saskatoon using the Public Mobile app and I can't find the $19/month plan. Is it still available for new customers?