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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1314 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3251 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31872 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43738 Views
  • 182 replies
  • 30 Bravos

Cannot get into APP or online - forgot email/password

My son was logged out of his app and cannot remember the email/password to get back in - he needs to pay for service.  Tried using forgot email but when entering phone number it say LOGIN failed.  Please advise how to fix this.  

CTMadd55 by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! Coverage for Europe

I will be going to Europe in April. Is there a plan or add-on that will cover me in Europe.If not any suggestions.

Allan7 by Great Neighbour / Super Voisin
  • 319 Views
  • 4 replies
  • 0 Bravos

Can't get into my account

Hi I can't get into my account anymore, it's like PM sees my account as a new account that needs to be created with a new sim card. Customer service please get in touch with me thanks.

ElsaCelia by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 0 Bravos

Resolved! Question

"Why is it that other Public Mobile users can choose a Black Friday deal that offers a $29 per month 5G plan with 10GB of data in the US, Canada, and Mexico, but I don't see this option available to me?"

LayLiu by Good Citizen / Bon Citoyen
  • 518 Views
  • 9 replies
  • 1 Bravos

Resolved! Telus number still active after successful porting

I had two lines with Telus. Created two accounts on Public mobile. Ported over the secondary line to PM first. Success. The number / Sim went "off" in the sim settings on iOS. Then I ported over my primary Telus number successfully to Public mobile. ...

mfire8 by Great Neighbour / Super Voisin
  • 396 Views
  • 5 replies
  • 0 Bravos

Payments and new subscription

The payment for my subscription just passed I want to change it today without 2 payments passing and I don't want wait 30 days 

KayyCea by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 0 Bravos

KuWfi LTE router APN setup

It seems that my post has been deleted, so I’m posting it again. If I violated any rules, please let me know.I’m trying to use data communication by inserting a PM SIM card into the KuWfi LTE router (CPE812), but it seems I’m unable to configure the ...

Screenshot 2024-11-22 at 3.42.22 PM.png
take by Good Citizen / Bon Citoyen
  • 583 Views
  • 8 replies
  • 0 Bravos

phones

Hi Everyone I would like to know if there is anyway to retreve your call log or history from a stolen phone? I have some very important numbers in there that I can not find from anywhere else.Thanking you allIn advance ;xxxxxxxxxxxxxxxxxxxxxxxxxx@xxx...

Kattybooy by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Cannot change Subscription to Black Friday Deal

I have access to all Black Friday deals except the $29  10 GB CAN/US/MEX plan I am currently on the  $34 CAN/US 50GB plan but use no more than 2GB on average. I assume I cannot downgrade since all options available to me are upgrades only. Do I need ...

Cant use data

I just switched to public mobile using esim, and cant use any data. Im having the 50gig plan

Peterhddh by Good Citizen / Bon Citoyen
  • 328 Views
  • 5 replies
  • 0 Bravos

Resolved! How to create ticket to change to a plan that is not shown in the App

I've been trying for a couple hours to figure out how to get a message to some sort of administrator. The ChatBot tells me that I can get the $35 Black Friday 50GB Can-US-Mex by using the App (instead of the website). But it doesn't work for me. And ...

Shane58 by Great Neighbour / Super Voisin
  • 252 Views
  • 3 replies
  • 0 Bravos

Transfer of Number from Freedom Mobile

As part of the "Transfer Number" screen process, there was a list of instructions which included:Don't remove or delete current provider's SIM card yetReceive an SMS transfer from previous provider (Freedom Mobile) and answer yes within 90 minutesAs ...

OptiStreak by Good Citizen / Bon Citoyen
  • 552 Views
  • 2 replies
  • 0 Bravos

Resolved! No texting ability with ported number

My friend isn't able to text with her new public mobile account which she ported her bell number to.  She can make calls however. The port was only done a couple hours ago....could it be that it's not completely ported yet? Any help would be apprecia...

app

I only have public mobile on my computer, is it worth getting the app?

No internet

Hi thereMy phone is not receiving any messages while away from my wifi therefore the public mobile internet is not working when away from wifi. please help. 

ilincawong by Good Citizen / Bon Citoyen
  • 268 Views
  • 6 replies
  • 0 Bravos

Data

Changed plans about 2 months ago, for more data, but even when my plan renews it says I have used all my dataAny suggestions

Resolved! Signed up 5 hours ago and still no data

I signed up for the service about 5 hours ago and transfered my number from Videotron.  I still have no data and cannot call or text.  However, I can receive calls.  Anybody else have this issue?

kacheson by Good Citizen / Bon Citoyen
  • 510 Views
  • 10 replies
  • 0 Bravos

Resolved! Adding more lines to my account

Hi,I am Public Mobile subscriber and want to add my wife and son to my account by transferring their phone numbers from another carrier. To be clear, the outcome is to have 3 separate plans for 3 separate phone numbers under one account.  How can I d...

pmce by Great Neighbour / Super Voisin
  • 252 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring VOIP phone number to my common-wife's iPhone.

I messed up. I bought a plan for my common-law wife using my Public Mobile account. The Internet is working on her iPhone, but I'm afraid she'll have a problem transferring or porting our VOIP landline number to her phone because the landline number ...

Cheers427 by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 0 Bravos

When will Black Fridays sales end?

I am currently with Koodo and they don't have any good deals yet. After speaking with a Rep he said more better deals will start on Nov 29th so if nothing interests me on the 29th I am wondering when PM sales will end as I would hate to miss out if I...

Redrooster by Good Citizen / Bon Citoyen
  • 434 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer number

I just got a public plan and asked to transfer my number from Koodo. They asked and I said yes and now I have no number attached to my public sim. Help?

Grets by Good Citizen / Bon Citoyen
  • 201 Views
  • 2 replies
  • 0 Bravos

Esim not working

I have just got an esim, but i cannot download the public mobile app as it does not work on my phone!! What do i do? How do i fix this??

Keeping phone number

About to subscribe to public for the first time (using esim). How do i retain my old phone number?

Add voucher through IVR

Hello I am assisting an elderly person to add a voucher as he’s not tech savvy to use the app and it keeps saying it can’t be added and should seek help here. 

Patrine by Good Citizen / Bon Citoyen
  • 595 Views
  • 16 replies
  • 0 Bravos

Sim

When to put in public sim

Beelezebub by Great Neighbour / Super Voisin
  • 212 Views
  • 4 replies
  • 0 Bravos

Resolved! 3G plan

Is the $15 3G plan still available to new subscribers?

Tom1144 by Great Neighbour / Super Voisin
  • 266 Views
  • 2 replies
  • 0 Bravos
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