Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've checked with the chatbot to reactivate my account and updated my payment method, but it says my balance is 0.00. how do I get my account activated?
Cannot call toll free number of my region. Everything just says this number is not available, a big road blocker right now as I need to contact government services in urgent manner
May 11. Also with public mobile but iPhones got nothing. The alert freaked me out in the middle of the night. I'm not even from Terrace. I'm in Burnaby! What the heck!?
My cycle is from 8th to 7th the following month. My usage updated today the 11th as per the usage history. My Account says that I used up 112.73 MB out of 250 MB in just 3 days. When I checked the usage, it is only 12.51 MB for may 8th and 9th. Nothi...
Hi, I’m having trouble activating my Public Mobile eSIM on my iPhone. The eSIM installs successfully and Public Mobile shows under Network Selection, but the phone stays on SOS and eventually says activation failed.I’ve already restarted the phone, t...
Hi, I am currently locked out of my other account, because my email address was abandoned, and I also changed my number that public Mobil did not update. So I have 0 access to that account. Can my even update my payment info. Help!!!
I am not able to access cellular service. I have done all the troubleshooting recommended. I am also having trouble signing into my account. my phone number is ###-###-####. I have had this account for awhile and just started to have trouble with it ...
Hi @CS_Agent,I just got a new iPhone 17 Pro and need to transfer my eSIM from my old phone. Public Mobile doesn’t support direct eSIM transfer between devices, so I downloaded the Public Mobile app on the new phone to get a new eSIM issued.The proble...
I have same problem as @mikeaman123 , when I logged in through the browser, I did get the option to get the code in email. But after I entered the code, I was prompted with that message "We’ve noticed you have an active Public Mobile service and woul...
I was drugged and my iphone is compromised. this person has access to all phone number and password face id. he turned off find my device i couldn't wipe the phone and he still has access to my phone and phone number.i need help to regain access to m...
hi I bought expensive plan for travel only. now I want to go back to cheaper one but it keep showing the expensive one only to choose from. I want to change to $27 0r $30 one
Is anyone else having network problems? Both my wife and I (separate & independent accounts) are receiving this message: "No mobile data service Temporarily turned off by your operator" Just started an hour or so ago.
Hello! I understand there is no roaming service provided by PM for calls and text messaging while travelling away from North America.Please confirm if there is a way to receive 2FA codes via SMS while on WIFI or setup an automated SMS forwarding to a...
