HI @Pavii
you could be facing 2 problems, the activation as well as porting
for the activation, try to reboot the phone first, then try putting your PM physical sim card in the phone and see if it connects. If you use esim, check Sim Manager or Settings-> Cellular screen and see if Public Mobile esim is there. Make sure it is active and set as Primary and Turn on this line is enabled
if that does not work, you can ask support agent to check the activation as well as check the porting. Just submit them ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
