Waiting for call back

[graice3]

Hello I received a text saying PM will connect with me regarding incorrect account. Please get back to me soon, I've been in waiting since yesterday afternoon. Thank you

[Chalupa_Batman]

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@graice3 wrote:

Hello I received a text saying PM will connect with me regarding incorrect account. Please get back to me soon, I've been in waiting since yesterday afternoon. Thank you

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Yes, that is a common problem with Public Mobile. They send a text saying that PM will contact you and nobody ever does. I'm not sure why PM sends out those text messages if they never follow through. This speaks volumes!

Please note that nobody here works for Public Mobile. We are all customers like you. 

[Yummy]

To my best knowledge PM does not call customers. You have to reply on ticket and agents ability to assist you.

[graice3]

Thanks. I also did this too. Maybe I'll message again. Thank you

[hTideGnow]

hi @graice3 

they won't call you back, but  you can call PM porting support team yourself.    I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[Handy1]

@graice3  They won’t contact you you will need to engage them 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO]

@graice3 since it's been so long I would advise to contact them again. They may be really busy with Black Friday/Cyber Monday activities but try contact them again: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)