Unable to receive 6 digit activation code

[MC1976]

Hello - my daughter had pre paid with Freedom Mobile, her account was deactivated but when I signed up for Public Mobile, I accidentally checked active service and not I am unable to receive 6 digit code on that number via text and her phone doesn’t work. What do u now? If they email to my email, I can activate. 

[MC1976]

Thanks - I just sent a message to CS, hope they can assist 

[MC1976]

Thanks - activating with Freedom is not an option so guess we will need to get a new number but how do we do that now?

[hTideGnow]

hi @MC1976 don't message support yet, they cannot help at this point 

For porting, account must be active to port the number.  You need to call Freedom and resume the service and then ask PM to resend the port request 

or unless you want to give up the old number and get a new one, then it is the time you ask support to belp4

 you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@MC1976  No worries support can help 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage