Can not access account for activation of e sim - Community

Cannot access my account. In app only white screen when I try to log in. Please advise. I have not received an account #. My email is xxxxxxxxxxxxxxxxxxxx. Please advise

4 REPLIES 4

The website is finicky. You can try a different web browser, clear cache or incognito mode. Or try a different device.

Deleting and reloading the app is a good idea also (mentioned earlier).

Cannot access my account. In app only white screen when I try to log in. Please advise. I have not received an account #. My email is xxxxx.xxxxxx.xxx Please advise

try deleting the app from your cell...then re-installing again. See if that helps.

@Heather-1 Can try to un install the app and re install it see if that helps if still no dice and you already paid ask support to help finish the activation for you

also tap the down arrow by time stamp in your thread and edit out personal info this is public forum @Heather-1

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Need Help? Let's chat.