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Locked out from my account

Ekaterina-75
Great Neighbour / Super Voisin

I looked out from my account several times. I did reset my password several times and still I can’t login into my account. Please help

3 REPLIES 3

Ekaterina-75
Great Neighbour / Super Voisin

thank you so much for the good advice. I tried the app and it worked! hooray!!! I’ve been dealing with this issue since Friday 

Dunkman
Oracle
Oracle

@Ekaterina-75 wrote:

I looked out from my account several times. I did reset my password several times and still I can’t login into my account. Please help


@Ekaterina-75 

As you wait for CSA help (longer than usual due to busy season), maybe try a different web browser, clear cache or incognito mode.  Or try a different device.  Or use the PM app.  This website is finicky at times. 

Handy1
Mayor / Maire

@Ekaterina-75  You will ned supports help to regain access 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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