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Cancelled Account Need old bills

Lucieintheskyyy
Great Neighbour / Super Voisin

Hello, I cancelled my account and need access to my bills - can these be sent to me somehow or how do I access since I've lost online access?

4 REPLIES 4


@eddieO wrote:

@Lucieintheskyyy try reaching out to a support agent for help with getting these.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)


As the OP has no active PM account, the chatbot is useless'er then it usually is !

eddieO
Mayor / Maire

@Lucieintheskyyy try reaching out to a support agent for help with getting these.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

hairbag1
Mayor / Maire

@Lucieintheskyyy 

message Customer Support using this link...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

give them old number  and name on acct.

hTideGnow
Mayor / Maire

hi @Lucieintheskyyy 

you cannot access the My Account anymore after your account is closed.  But PM support agent can send you the invoices, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

  

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