Can’t receive calls, can only call out

[llcoollando]

Hi, I just recently joined PM and ported my number over. I tested calling out to various contacts as well as a landline to verify it’s coming from my ported over number and no issues. However whenever someone tries to call me, it goes straight to voice mail. I assume I don’t receive SMS messages either. I need assistance to fix this. Thanks

[hTideGnow]

hi @llcoollando 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call