Help Subscription Payment Failed So Added Top Up

[sueb2]

Good morning.

Your help and guidance needed on steps to take to ensure continuous service.

Events Leading up to situation

and Steps Taken so far:

1 2:48 am AutoPay failed due to not updating new credit card. 

2/ Expecting To rectify problem, , I Paid top up for same amount: subscription fee + taxes

3/ PM app still states last paid until July 31st. Concern: that PM will soon stop service.

Thank you

[sueb2]

Thank you for checking in hTideGnow, 

Yes, I do now. All is good 🙂

[hTideGnow]

hi @sueb2 

do you have service now?  if you have service, you should be good

[softech · Accepted solution]

@sueb2 

try login again using browser with incognito mode and you should see the correct account status

you can also try calling *611 and the voice system would tell you the latest account status