Already Paid, But System Is Requesting Payment Again

[anahid]

Hello,

I am contacting regarding an issue with my account and payment.

I have already completed the payment for my subscription, including the physical SIM card. However, when I access my account, the system is showing that another payment is required, even though the amount has already been paid.

I would appreciate it if you could review my account and confirm that my previous payment was received and properly applied. Please also let me know why the system is requesting an additional payment and correct the issue if this is an error.

I can provide the payment confirmation or any other information required to verify the transaction.

Thank you for your assistance. I look forward to your response.

[hTideGnow]

hi @anahid 

did you complete the activation using the PM app?

or are you logging in the PM app to complete the activation (phone number choosing and enter sim card number)

you might want to ask PM support agent to help to complete the activation and confirm everything is good. 

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

new activation? do you have service now (or you are waiting for the physical sim to come?) 

ask Public Mobile to check.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage